Owais Crawford
Frontier Airlines is located in a separate terminal at Austin-Bergstrom International Airport, called the South Terminal. The South Terminal is not accessible from the main Barbara Jordan Terminal and is located at 10000 Logistics Ln, which can be reached by taking US 183 South to Burleson Rd. Shuttles are available to take passengers from the Barbara Jordan Terminal to the South Terminal, and parking is available on-site at the South Terminal. The South Terminal is expected to close in early 2026 to make way for new midfield taxiways, at which point Frontier Airlines will relocate operations to the main Barbara Jordan Terminal.
| Characteristics | Values |
|---|---|
| Airport Name | Austin-Bergstrom International Airport |
| Terminal | South Terminal (also known as Terminal S) |
| Location | 10000 Logistics Ln. |
| Driving Directions | Take US 183 South to Burleson Rd. |
| Parking | Available at the South Terminal parking lot (card payments only); options include Premium Lot, Economy Lot, and Close-in Lot (temporarily closed) |
| Shuttle Service | Available between the South Terminal and the main terminal during flight operations; departs every 20 minutes |
| TSA Screening | Conducted by the Transportation Security Administration (TSA); rules and regulations apply |
| Wi-Fi | Available |
| Phone Number | +1-877–777–6419 |
| Not found, but a live chat option is available | |
| Website | www.flyfrontier.com |
| Delays and Cancellations | More common compared to major airlines, according to a user review |
| Checked Baggage | Available at an additional cost |
| Seat Selection | Free for Gold, Diamond, and Platinum elite status members |
| Change and Cancellation Policy | No refunds within 24 hours of initial reservation; changes or cancellations made after 24 hours are subject to fees and fare differential |
| Frequent Flyer Program | FRONTIER Miles |
| Upcoming Changes | The South Terminal is anticipated to close in early 2026 to make way for new midfield taxiways; Frontier and Allegiant Airlines will relocate operations to the main Barbara Jordan Terminal |
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What You'll Learn
- Frontier Airlines operates from the South Terminal at Austin-Bergstrom Airport
- The South Terminal is a separate building from the main terminal
- Shuttles are available to take passengers between the South Terminal and the main terminal
- The South Terminal has its own parking lot with several options
- Frontier Airlines provides good customer service and modern aircraft
Frontier Airlines operates from the South Terminal at Austin-Bergstrom Airport
Frontier Airlines operates from the South Terminal at Austin-Bergstrom International Airport. This terminal is separate from the main Barbara Jordan Terminal and is located at 10000 Logistics Ln., which can be accessed by taking US 183 South to Burleson Rd.
The South Terminal is an independent enterprise from the main airport and is expected to be torn down in early 2026 to make way for new midfield taxiways. During construction, Frontier Airlines passengers can still access the South Terminal by taking a detour on Emma Browning Ave. to Metal Road. Shuttles are also available to take passengers from the Barbara Jordan Terminal to the South Terminal during flight operations, picking up about every 20 minutes.
The South Terminal offers a range of services, including check-in counters, security-designated spots, baggage claim areas, currency exchange counters, and dining options. Frontier Airlines is known for its excellent customer service and modern fleet, and passengers can expect a smooth and stress-free departure experience.
When arriving at the South Terminal, passengers can be picked up or dropped off curbside directly in front of the Arrivals area. Waiting curbside is not permitted, and drivers will be asked to move their vehicles if they remain idle. There is also a Cell Phone lot on-site for free waiting, or drivers can pay to park in the Premium parking lot.
Frontier Airlines provides a range of travel options from Austin-Bergstrom International Airport, including nonstop flights to destinations such as Atlanta, Orlando, Chicago, Cincinnati, and Phoenix. The airline offers affordable fares, no change or cancellation fees, and its 'For Less' Price Guarantee. However, some passengers have reported issues with delays and cancellations when flying with Frontier Airlines.
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The South Terminal is a separate building from the main terminal
The South Terminal at Austin-Bergstrom International Airport is a separate building from the main terminal. It is located at 10000 Logistics Ln., which can be reached by taking US 183 South to Burleson Rd.
The South Terminal is home to Frontier Airlines and Allegiant Airlines. It is an entirely independent enterprise from the main terminal, operated by the Department of Aviation. The South Terminal is expected to be torn down in early 2026 to make way for new midfield taxiways.
The South Terminal is not within walking distance of the main terminal. Passengers can take a shuttle between the two terminals, with shuttles picking up approximately every 20 minutes. The shuttle stop for the South Terminal is on the top floor outside the departure terminals of Southwest Airlines, by a bus booth with a large red sign that reads "Southern Terminal".
The South Terminal has its own parking lot, with three options: Premium Lot, Economy Lot, and Close-in Lot (temporarily closed). Card payments are mandatory, and cash is not accepted. Disabled Veteran complimentary parking is available at the South Terminal Economy Lot.
The South Terminal features check-in counters, security-designated spots, and baggage claim areas. It also offers currency exchange counters and dining options.
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Shuttles are available to take passengers between the South Terminal and the main terminal
If you're catching a Frontier Airlines flight from Austin-Bergstrom International Airport, you'll be departing from the South Terminal, which is a separate terminal from the main Barbara Jordan Terminal. The South Terminal is located at 10000 Logistics Ln. and can be reached by taking US 183 South to Burleson Rd.
If you're driving to the airport, it's recommended to park directly at the South Terminal as the ABIA online parking system doesn't cover parking at the South Terminal. There are three parking options at the South Terminal: Premium Lot, Economy Lot, and Close-in Lot (which is currently closed). Payment for parking can only be made by card; cash is not accepted.
If you're being dropped off at the South Terminal, your driver can drop you off curbside directly in front of the Arrivals area. If they would like to accompany you inside, they can pay to park in the Premium parking lot. It's not permitted to wait curbside for arriving passengers, so drivers will need to move their vehicle if they remain idle. Alternatively, they can wait for free in the Cell Phone lot on-site.
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The South Terminal has its own parking lot with several options
The South Terminal at Austin-Bergstrom International Airport (AUS) is located at 10000 Logistics Ln. and is home to Allegiant Airlines and Frontier Airlines. The South Terminal is a separate terminal from the main Barbara Jordan Terminal, and it is not accessible from the main terminal. It is recommended that passengers flying with Frontier Airlines park on-site or get dropped off directly at the South Terminal ahead of their flight.
The Economy Lot is another option for parking at the South Terminal. This lot offers a free shuttle service to and from the terminal, or passengers can choose to walk. Credit cards are required to pay for parking in this lot. Disabled Veteran complimentary parking is available in the Economy Lot, but not in the Premium or Close-in Lots.
It is recommended to park directly at the South Terminal and not to use the ABIA online service to book a parking spot. The South Terminal is expected to remain operational until early 2026, after which it will be closed permanently to support new airfield infrastructure for the midfield concourse.
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Frontier Airlines provides good customer service and modern aircraft
Frontier Airlines is renowned for its excellent customer service and modern fleet aircraft. The airline operates exclusively out of Terminal S at Austin–Bergstrom International Airport. The terminal is well-organised, offering easy navigation and a range of services to ensure passengers feel at ease. Frontier Airlines has streamlined its check-in procedures to minimise stress and make the process as straightforward as possible. This efficiency allows travellers to focus on their upcoming journeys, knowing they are in good hands.
The airline's team at the airport is dedicated to ensuring a smooth and stress-free experience for its customers. They are trained to provide special assistance to all passengers, creating a welcoming environment for everyone. Before boarding, passengers can relax and unwind in the comfortable lounges located within Terminal S. The terminal also features essential services such as currency exchange counters and numerous dining options.
In addition to its customer service, Frontier Airlines also prioritises modern aircraft. In 2017, the airline placed a $15 billion order for 134 additional A320neo family aircraft, including 100 A320neos and 34 A321neos. With this order, Frontier Airlines sought to achieve industry-leading fuel efficiency and one of the youngest and most modern fleets among low-cost carriers, with an average fleet age of five years as of 2018.
The airline's commitment to modern aircraft is further demonstrated by its history as the launch customer of the Airbus A318. Between 2003 and 2007, Frontier Airlines took delivery of eleven of these aircraft, with the retirement of this type completed by autumn 2013. The airline's continuous investment in modern aircraft ensures efficient and reliable operations, contributing to a positive customer experience.
Overall, Frontier Airlines' focus on excellent customer service and modern aircraft enhances its reputation as a reliable and customer-centric airline. Their efforts to minimise stress and maximise comfort for passengers, coupled with their investment in a young and fuel-efficient fleet, position them as a competitive and attractive option for travellers seeking convenience and modernity in their air travel experiences.
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Frequently asked questions
Frontier Airlines operates exclusively from Terminal S at Austin–Bergstrom International Airport.
The South Terminal is a separate terminal that is not accessible from the main Barbara Jordan Terminal. It is located at 10000 Logistics Ln., which can be reached by taking US 183 South to Burleson Rd. Shuttles are available to take passengers from the Barbara Jordan Terminal to the South Terminal during flight operations.
It is recommended to park directly at the South Terminal. Do not use the ABIA online service to book a parking spot. There are three parking options at the South Terminal: Premium Lot, Economy Lot, and Close-in Lot (temporarily closed).
You can reach Frontier Airlines' customer care experts by dialing +1-877–777–6419.
Frontier Airlines is a budget airline known for its excellent customer service and modern fleet. Passengers can expect a smooth and stress-free departure experience, with streamlined check-in procedures and a dedicated team providing special assistance. However, delays and cancellations are more common on budget airlines like Frontier.
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