Jazmin Li
Europcar offers car rental services at Melbourne Airport, with rental prices starting from $24 per day. The Europcar office is easy to find, and the staff are reportedly helpful and polite. The company provides a 24-hour emergency roadside assistance service, and vehicles are usually supplied with a full tank of fuel. To rent a car, you will need to present your driver's license, an additional form of identification, and a valid credit card.
| Characteristics | Values |
|---|---|
| Location | Melbourne Airport |
| Car rental price range | $24-$54 per day |
| Car rental types | Economy, Compact, Intermediate, Standard, SUV, Full-size SUV, Mini, Passenger van |
| Contact number | +61 3 9241 6800 |
| [email protected] | |
| Documents required | Driver's license, International Driving License, Identification document, Credit card |
| Fuel policy | Return the vehicle with the same level of fuel as when picked up |
| Additional services | 24-hour emergency roadside assistance, Toll roads access, Privilege loyalty program |
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What You'll Learn
Europcar Melbourne Airport rental costs
Europcar has two locations at Melbourne Airport, one at the terminal buildings and one off-site, which is accessed by a shuttle service. Europcar at Melbourne Airport offers a wide range of vehicles for rent, including economy, compact, full-size, SUV, mini, and passenger van options. The average rental cost is $42 per day, but prices start at $31 per day for an economy or mini vehicle. Compact vehicles are $38 per day, while full-size and SUV options are $49 and $53 per day, respectively. Passenger vans are the most expensive option, costing $84 per day.
Europcar requires renters to present several documents at the counter when picking up their rental vehicle. These include a valid driver's license, an International Driving License if the local license is not in English, a passport or ID card, and a valid credit card in the main driver's name. The credit card is used to pay the deposit and must be produced on arrival. Europcar accepts MasterCard, Visa, American Express, and Diners Club.
Europcar vehicles are usually supplied with a full tank of fuel, and renters have the option to pay upfront for a full tank of fuel. If renters choose not to pre-pay for fuel, they must return the vehicle with the same level of fuel as when they picked it up. Proof of fuel purchase may be required, and a refuelling charge will be applied if the vehicle is returned with less fuel.
Europcar provides 24-hour emergency roadside assistance, and all vehicles are registered to travel on toll roads. Additional cover to reduce liability can be purchased at the counter, and renters are advised to inspect their vehicle for any damage before leaving the rental location.
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Pick-up and drop-off process
Europcar has a rental counter at Melbourne Airport, located on the ground floor of the airport terminal car park at Terminals 1, 2 and 3 (opposite Terminal 2).
When picking up your rental vehicle, you will need to present the following documents to the Europcar customer service representative:
- Your normal driver's licence, issued by your country of residence.
- An international driving licence, if your driving licence is written in a language different from that of the renting country or contains characters that cannot be read in the renting country.
- A valid passport or ID card.
- A valid credit card with an expiry date after the due check-in date.
If your driving licence was issued in the UK, you must bring both parts of your licence. For some vehicles, two compulsory credit cards, including a major one, will be requested. Payment cards with the words "debit card", "prepaid", "electron", "maestro", or "e-card" printed on them are not accepted.
Before leaving the rental location, it is recommended that you inspect your vehicle to ensure that its condition is consistent with the information noted in your rental agreement. If you notice any discrepancies, you should inform a team member before leaving Melbourne Airport. If you have already left, take photos (including a photo of the vehicle's number plate) and contact Europcar within 60 minutes.
When returning your vehicle, you can follow the signs to the Car Rental Return Car Park. To enter the car park, take a ticket at the boom gate, which will allow entry. You may dispose of the ticket as it will no longer be required after entry.
Vehicles are usually supplied with a full tank of fuel. There are three main fuelling and refuelling scenarios:
- Return the vehicle with the same level of fuel in the tank as when you picked it up.
- Return the vehicle with less fuel in the tank than when you picked it up and pay a refuelling charge.
- Take the Full Tank Option and return the vehicle with less fuel without incurring a refuelling charge.
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Required documents
Europcar has two locations at Melbourne Airport: one at the terminal buildings and one off-site, which is accessed by a shuttle service. The Europcar Melbourne Airport Rental Guide outlines the following requirements for documents:
Firstly, you must present your normal driver's license, issued by your country of residence. This will be requested every time you rent a vehicle. If your driving license is written in a language different from that of the renting country, or in characters that cannot be read in the renting country, you must also present an International Driving License, which is only valid when accompanied by your normal driving license. If your driving license was issued in the UK, you must bring both parts of your license.
Secondly, you must present an additional identification document, such as a passport or ID card. Your driver's license alone is not sufficient.
Thirdly, you must present a valid credit card with an expiry date after the due check-in date. If you use a Europcar prepaid voucher, you must also present a credit card for any additional charges, such as extras, the refueling charge, or a deposit. For some vehicles, two compulsory credit cards, including a major one, will be requested. Payment cards with the words "debit card", "prepaid", "electron", "maestro", or "ecard" printed on them are not accepted.
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Refuelling policy
Europcar at Melbourne Airport has a few options for refuelling. Firstly, you should be supplied with a vehicle that has a full tank of fuel or a determined level of fuel which will be indicated on the Rental Agreement. Here are the three main fuelling and refuelling scenarios:
- Return the vehicle with the same level of fuel in the tank as when you picked it up: You pay nothing extra for refuelling. However, Europcar may require you to provide proof of fuel purchase (a receipt).
- Return the vehicle with less fuel in the tank than when you picked it up (refuelling charge): If you do not take the Full Tank Option (see point 3 below), you will be charged the cost of the missing fuel, plus a refuelling charge.
- Full Tank Option: At vehicle pick-up, you can pay for a full tank of fuel upfront. You may return the vehicle with any level of fuel remaining, and you will not be charged for refuelling. Europcar will not reimburse you for any unused fuel.
Please note that the rules applicable to fuelling and refuelling depend on the country of rental and the type of rental product selected.
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Europcar customer service
Europcar offers car rental services at Melbourne Airport, with rental prices starting from $24 per day. The Europcar office at Melbourne Airport is easy to find, and the instructions provided for pick-up and drop-off are clear and useful. The customer service at Europcar Melbourne Airport is described as very helpful and polite. The staff are also described as friendly, and they are willing to go the extra mile to ensure customers have a pleasant experience.
Europcar offers a wide range of vehicles for rent, including compact cars, SUVs, passenger vans, and more. They also offer a Privilege loyalty program, which provides members with a 10% discount on rentals of three days or more and other benefits like priority counter service and complimentary car upgrades.
Europcar requires customers to present several documents at the counter when picking up a rental vehicle. These include a valid driver's license, an International Driving License if the local license is not in English, a passport or ID card, and a valid credit card.
Europcar also has specific guidelines regarding refuelling. Customers are usually provided with a vehicle that has a full tank of fuel, and they are expected to return the vehicle with the same level of fuel. If the vehicle is returned with less fuel, a refuelling charge will be applied.
Europcar provides 24-hour emergency roadside assistance for its rental vehicles. The contact number for this service is printed on the rental agreement and on the windscreen of the rental vehicle. Europcar also provides guidance on what to do if there is damage to the rental vehicle. Customers are advised to inspect the vehicle before leaving the rental location and report any discrepancies. If any issues are noticed after leaving the rental location, customers should take photos and contact Europcar within 60 minutes.
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Frequently asked questions
Europcar has two locations at Melbourne Airport: one at the terminal buildings and one off-site, which can be accessed by a shuttle service.
Rental prices at Europcar Melbourne Airport start from $24/day for an economy car. Intermediate cars are $27/day, standard cars are $30/day, and SUVs are $54/day. For a full-size SUV, prices start from $52/day.
You will need to present your normal driver's license, an International Driving License (if your local license is not in English), an identification document (such as a passport), and a valid credit card.
Europcar vehicles are usually supplied with a full tank of fuel. You can either return the vehicle with the same level of fuel or pay the cost of the missing fuel plus a refuelling charge.
Reviews of Europcar Melbourne Airport are mixed. Some customers have praised the helpful and polite staff, while others have complained about unethical practices and poor customer service.
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