Roberta Aguirre
If you've ever had an issue with your luggage at the airport, you may have been asked to fill out a PIR form, short for Property Irregularity Report. This form is used to report delayed, damaged, or missing luggage, and can be obtained from the luggage service desk or the baggage tracing desk. It's important to note that while PIR forms are commonly used, there may be instances where airline staff can refuse to file one, especially if the damage is not covered by their policies.
| Characteristics | Values |
|---|---|
| Full form | Property Irregularity Report |
| When to fill it out | When your baggage is lost, delayed, or damaged |
| Where to fill it out | At the airport, at the luggage service desk in the customs hall |
| Who to fill it out with | A baggage tracing agent |
| What it contains | A unique reference number that can be used to trace baggage, as well as details about the baggage such as colour, brand, and any identifying marks |
| What to do after filling it out | You can use the reference number to check the status of your baggage. You will be informed of the status of your delayed luggage and where it will be brought when found. You can also indicate where you would like to receive the luggage. |
| Time limit for filing a claim | In most cases, you must inform the airline in writing within seven days of receiving your luggage. |
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What You'll Learn
When to fill out a PIR form
A Property Irregularity Report (PIR) form is used to report damaged, lost, or delayed baggage during a flight. If your baggage is damaged, lost, or delayed, you must immediately inform a member of the ground handling staff and fill out a PIR form before leaving the airport. This form is used to file a claim for compensation.
When your baggage is damaged, it is important to report it as soon as you arrive at the airport. Most airlines have a dedicated baggage desk in the baggage claims area where you can report the issue. An airport representative will provide you with a PIR form, which serves as a unique file reference connected to your baggage. Make sure to obtain a copy of this form and keep it safe until you receive your baggage or compensation.
If your baggage is lost, you will also be provided with a PIR form, which will have a unique file reference number associated with your missing baggage. This reference number is crucial for tracking your lost baggage. It is important to retain this reference number until you receive your baggage.
In the case of delayed baggage, you can fill out a PIR form to initiate a tracing process. The PIR reference number assists in locating your delayed baggage and provides updates on its status. Additionally, if there are any missing items from your baggage, a PIR form can be filled out to document the loss.
It is important to note that the PIR form is not a guarantee of compensation. While it serves as evidence of the irregularity, each airline has its own parameters for handling claims and determining liability. Nonetheless, the PIR form is an essential step in the process of resolving issues related to damaged, lost, delayed, or missing items from baggage.
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How to fill out a PIR form
A Property Irregularity Report (PIR) form is used to report lost, damaged, or delayed luggage at an airport. It is important to file a PIR form at the airport as soon as you notice that something is wrong with your luggage. Each airline will have set parameters on what constitutes a damaged suitcase or bag. Usually, scratches, scuffs, and damage to external wheels will not be covered.
To fill out a PIR form, follow these steps:
Step 1: Report the Issue
Go to the luggage service desk in the customs hall and report your delayed, damaged, or lost luggage. You may also be able to report damage online using a Baggage Self Service option, or by contacting the local baggage tracing desk.
Step 2: Obtain the PIR Form
You will be given a Property Irregularity Report (PIR) form at the arrivals desk or by the baggage tracing agent.
Step 3: Fill Out the PIR Form
Provide all the necessary details on the form, including your personal information, flight information, and a description of the issue with your luggage. You may also need to indicate where you would like to receive your luggage once it is located.
Step 4: Provide Supporting Documentation
Along with the PIR form, you may need to submit documents confirming any financial loss caused by the luggage issue. These can include photographs of the damage, receipts for the suitcase or its contents, and purchase receipts for any necessary items you had to buy due to the delay.
Step 5: Receive a PIR Number
Once you have completed and submitted the PIR form, you will be given a PIR number. This number allows you to check the status of your delayed or lost luggage.
It is important to note that while obtaining a PIR is a necessary step in the process of resolving luggage issues, it does not guarantee that your claim will be accepted or result in a settlement. The PIR is used to initiate the investigation and keep you informed about the status of your luggage.
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What is a PIR reference number
When a passenger's baggage is damaged, lost, or delayed during a flight, they must report it to a member of the ground handling staff or the airline desk in the baggage claim area of the airport. The passenger or a person authorised by them must then complete a Property Irregularity Report (PIR) before leaving the airport. The PIR is a document drawn up by a baggage tracing agent at the airport in the presence of the passenger or the authorised person. It is a type of incident report that does not imply any admission of liability on the part of the airline. The PIR contains three letters corresponding to the airport code where the claim was presented, followed by a code (usually UX) and five numbers (e.g., PMIUX12345 or ZRHLX12345). This PIR number is a reference number that passengers can use to check the status of their delayed or lost luggage online. It is also used to indicate the file number of the PIR form when filling out a baggage inventory form online with the relevant airline if the luggage is not found after three days. Passengers can also use the PIR form to indicate where they would like to receive their delayed luggage and to list any financial losses caused by the incident.
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What to do if the airline refuses to file a PIR
A Property Irregularity Report (PIR) is a document that must be completed if your baggage is damaged, lost, or delayed during a flight. It is important to note that the PIR form itself does not have a clear legal basis, but it is often essential for filing a claim with an airline as evidence that the damage occurred while the baggage was in the airline's custody.
Now, if an airline refuses to file a PIR, here are some steps you can take:
- Understand the circumstances: Each airline has its own set of parameters for what constitutes a damaged bag. Usually, scratches, scuffs, and damage to external wheels are not covered, and the handling agent should have a display of these circumstances. Understanding these parameters will help you determine if your claim falls within their scope.
- Document the issue: Even if the airline refuses to file a PIR, you have the right to document the issue. Take photographs of the damage at the airport as evidence, and make sure to include the counter in the background to establish the location. These photos can be crucial in supporting your claim.
- Contact the airline directly: If the handling agent or baggage service office staff refuses to file a PIR, consider contacting the airline directly. Send a postal letter or an email to the airline, with official proof of mailing and receipt, detailing your issue and requesting that a PIR be filed.
- Seek alternative resolution: If the airline still refuses to file a PIR, explore alternative options for resolution. Some airlines offer on-the-spot compensation or provide essential items like an overnight kit or a prepaid debit card to cover immediate needs. Keep the receipts for any necessary purchases, as you may be able to claim these costs from the airline later.
- File a complaint: If you believe your rights have been violated, you can file a complaint with the appropriate authorities or seek legal advice. Each country may have different procedures for lodging complaints against airlines, so be sure to research the relevant processes.
- Prevent future issues: To prevent similar issues in the future, consider taking proactive measures. For example, investing in durable luggage, clearly labelling your bags, and always keeping valuable or fragile items in your carry-on luggage can help reduce the risk of damage or loss.
Remember, it is your right to make a claim and document any issues with your baggage. While an airline's refusal to file a PIR can be frustrating, staying calm and following these steps can help you navigate the situation effectively.
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What to do if you've left the airport without filing a PIR
A Property Irregularity Report (PIR) is a document that must be completed if your baggage is damaged, lost, or delayed during a flight. It is important to advise a member of the ground handling staff immediately and fill out a PIR before leaving the airport. However, if you have already left the airport without filing a PIR, here are some steps you can take:
Contact the Airline
If you did not report the issue at the airport, you can contact the airline or use their website to report the problem. Get written confirmation from the airline that you have reported the issue. Keep a copy of this confirmation as well as any other relevant documents, such as purchase receipts or photos of the damage, to support your claim.
Check the Airline's Policies
Each airline has its own policies and procedures for handling baggage issues. Check the airline's website or contact their customer service to understand their specific requirements and deadlines for filing claims. Some airlines may require you to submit a baggage inventory form or provide certain documentation to support your claim.
Understand Your Rights and Options
According to Regulation 889/2002, passengers have certain rights when it comes to delayed or damaged baggage. You can also refer to the Montreal Convention, which outlines the responsibilities of airlines in cases of baggage damage or loss. Additionally, you may seek advice from organizations like Citizens Advice or Air Passenger Rights, which provide information on airline compensation and passenger rights.
Consider Alternative Dispute Resolution (ADR)
If the issue cannot be resolved directly with the airline, you can explore alternative dispute resolution options. Check if the airline or airport is a member of an approved ADR scheme. This can be a more efficient and cost-effective way to resolve your issue without going to court.
Seek Legal Advice
If all else fails and you believe your claim is worth pursuing, you can consider taking legal action. You may choose to take your case to a small claims court, but keep in mind that this can be a costly and time-consuming process. Consult with a legal professional to discuss your specific situation and determine if taking legal action is the best course of action.
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Frequently asked questions
PIR stands for Property Irregularity Report. It is a document that is given to passengers whose baggage has been lost, delayed, or damaged.
You should fill out a PIR form as soon as you notice that something is wrong with your luggage. If your luggage is missing, you can report it to the luggage service desk and fill out a PIR form. If your luggage is damaged, you must inform the luggage service desk at the airport immediately and fill out a PIR form before leaving the airport.
After filling out a PIR form, you will be given a unique PIR reference or file number. You can use this number to check the status of your delayed or lost luggage. If your luggage is delayed, the airline will keep you informed of its status and know where to bring it when it is found. If your luggage is lost, the airline will continue to search for it for up to 21 days. If it is still not found after this time, you can file a claim using a baggage inventory form.
