Sachin Walls
Airport maintenance workers are responsible for performing various maintenance and repair tasks. Their duties include troubleshooting, repairing, and maintaining airport facilities and equipment, such as electrical and plumbing systems, runway lights, and HVAC systems. They may also be required to inspect malfunctioning equipment, replace fixtures, monitor and restock supplies, and provide customer service. Airport maintenance workers typically have a high school diploma and relevant technical or apprenticeship training, and their salaries can vary depending on the industry and location.
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What You'll Learn
Troubleshooting and repair
Maintenance workers are often tasked with inspecting malfunctioning equipment and systems, such as electrical and plumbing systems, and performing the necessary repairs. This includes replacing fixtures, such as light bulbs, and maintaining electrical services. They may also be involved in preventive maintenance, such as with paint booths, ventilation systems, and ovens, as well as performing checks and repairs on HVAC systems.
In addition to building and facilities maintenance, airport maintenance workers may also be responsible for troubleshooting and repairing airport security systems, such as closed-circuit television equipment, and other electronic and electromechanical equipment. They need to be proactive and efficient in dealing with issues as they arise.
At smaller airports, maintenance workers may be responsible for aircraft repairs and inspections, especially if the airport has an approved maintenance organization (AMO) on-site. In some cases, mechanics may be dispatched to the airport for onsite repairs if an issue arises. However, larger airports often employ specialized workers, such as electricians, to handle specific maintenance tasks.
To be qualified for this role, airport maintenance workers typically need a high school diploma, a valid driver's license, and post-secondary technical or apprenticeship training. Experience in operating and maintaining heavy equipment is often required, and certification in a mechanical trade is advantageous.
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Customer service skills
To work in airport maintenance, customer service skills are essential as the role involves interacting with customers regularly. Airport maintenance labourers are responsible for providing professional customer service both internally and externally, developing and building relationships, and creating networking opportunities.
Customer service agents in airports are responsible for addressing customer concerns, such as flight cancellations, delays, and logistical issues like baggage reclaim and luggage tracking. They also assist customers with confirmation of bookings and reservations, printing boarding passes, and completing the check-in process. Strong communication skills are vital for this role, including the ability to communicate clearly and effectively with customers, staff, and colleagues.
Excellent written communication skills are also important for drafting emails and messages to customers and writing reports for the company. Verbal communication skills are crucial when speaking with disgruntled customers, either on the phone or in person. Empathy and composure are valuable qualities, enabling agents to address customer concerns effectively, especially during busy periods.
Computer literacy is another necessary skill for airport customer service agents, allowing them to retrieve flight or booking information, process bookings, and communicate via email or phone. Problem-solving skills are also beneficial for resolving customer queries and concerns. Adaptability is key, as agents need to adjust to different situations and challenges that arise in the dynamic airport environment.
Overall, customer service skills are critical for airport maintenance workers, ensuring that customers receive assistance and support throughout their airport experience.
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Grounds maintenance
The role requires physical stamina, as workers must be able to perform strenuous labour for long periods, sometimes in extreme weather conditions. They must be able to push and pull heavy equipment, perform extended shovelling, and lift up to 50 lbs. Grounds maintenance workers also need to be able to think on their feet and come up with creative solutions to unexpected problems.
In addition to general upkeep, grounds maintenance workers may also be responsible for cutting the grass, maintaining shrubbery, operating snow removal equipment, servicing runway lights, and performing small repair jobs such as painting and carpentry. They may also assist with the repair or replacement of residential water heaters, furnaces, air conditioning units, and light fixtures.
Good customer service and communication skills are important for interacting with customers and co-workers. A valid driver's license, experience with heavy equipment, and a high school diploma combined with technical or apprenticeship training are often required for this role.
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Electrical and plumbing systems
An airport maintenance labour worker is responsible for performing various maintenance and repair tasks. This includes fixing electrical and plumbing systems and fixtures, such as light bulbs, as well as conducting general plumbing and electrical repairs. They may also be required to assist in the repair or replacement of residential water heaters, furnaces, air conditioning units, and light fixtures.
Maintenance workers in this field need to be proactive in dealing with issues and have good communication skills to ensure smooth cooperation with their co-workers. They also need to be able to troubleshoot and diagnose problems. For example, they need to know the locations of emergency shut-off switches for electrical systems.
In terms of qualifications, a high school diploma is typically required, along with post-secondary technical or apprenticeship training. Experience in the operation and maintenance of heavy equipment is often necessary, and certification in a mechanical trade is advantageous.
The work of airport maintenance labour workers can vary depending on the airport. For example, larger airports may employ workers who specialize in specific areas, such as electricians. However, at smaller airports, a maintenance worker may be responsible for a wider range of tasks, including cutting grass, operating snow removal equipment, and servicing runway lights.
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Preventative maintenance
An airport maintenance labour worker is responsible for performing a variety of maintenance and repair tasks. These include inspecting malfunctioning equipment, troubleshooting issues, repairing electrical and plumbing systems, and replacing fixtures. They are also often tasked with monitoring and restocking supplies, as well as submitting reports to managers.
Building and Facilities Maintenance
- Regular inspection and maintenance of building systems, including HVAC, plumbing, and electrical services.
- Servicing and repairing runway lights, replacing defective lamps and fuses, and maintaining the airport's electrical services.
- Performing preventive maintenance on paint booths, ventilation systems, and oven systems.
- Working with the HVAC group to make repairs on rooftop units and perform regular checks.
Grounds Maintenance
- Cutting grass and maintaining shrubbery, and operating snow removal equipment to ensure the airport grounds are well-kept and safe.
- Large airports may employ specialised workers for grounds maintenance, such as gardeners or snow removal experts.
Equipment Maintenance
- Performing preventive maintenance on various equipment, including closed-circuit television equipment and electronic/electromechanical devices.
- Conducting scheduled preventive maintenance on machinery such as autoclaves, presses, and ovens used in airport operations.
- Ensuring the proper functioning of heavy equipment and specialised vehicles used in airport operations and emergency response.
Security and Safety
- Conducting routine checks on security systems, closed-circuit cameras, and access control mechanisms to ensure the airport's security.
- Maintaining emergency response equipment, fire suppression systems, and safety signage to ensure compliance with safety regulations.
By prioritising preventative maintenance, airport maintenance workers play a crucial role in ensuring the safe and efficient operation of airports. Their proactive approach helps prevent equipment failures, reduces disruptions, and maintains the overall functionality and longevity of airport facilities and infrastructure.
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Frequently asked questions
An airport maintenance worker is responsible for performing various maintenance and repair tasks at an airport.
Airport maintenance workers are responsible for inspecting malfunctioning equipment, troubleshooting issues, fixing electrical and plumbing systems, replacing fixtures (e.g. light bulbs), and performing preventive maintenance. They may also be required to cut grass, operate snow removal equipment, and maintain the airport's electrical services.
Airport maintenance workers need to have strong customer service skills, as they interact with customers regularly. They also need to be dexterous and have good troubleshooting skills to diagnose and repair issues. Additionally, a valid driver's license and experience with heavy equipment operation are often required.
A high school diploma is typically required, along with post-secondary technical or apprenticeship training. Certification in a mechanical trade is advantageous.
Salaries can vary, but on average, airport maintenance labours make the highest salary in the transportation industry, with an average of $42,380.
