
On September 11, 2001, DFW International Airport, usually bustling with activity, fell silent. Ken Capps, the former Vice President of Public Affairs for the airport, recalled how he watched the news of the World Trade Center attacks unfold and immediately drove to the airport. The national airspace was shut down, grounding 400 planes at DFW and impacting around 175,000 people. This unprecedented event marked a turning point for airport security in the United States, with DFW experiencing its first emptiness since its opening in 1974.
| Characteristics | Values |
|---|---|
| Date of the incident | September 11, 2001 |
| Person recounting the incident | Ken Capps, former Vice President of Public Affairs for the airport |
| Status of the airport | Empty, silent |
| Actions taken | Capps drove to the airport, signed life insurance papers, cleared around 175,000 people from the airport, opened up the toll plaza for exit |
| Changes after the incident | Identification and boarding passes required at the checkpoint, shoes off and pockets emptied, liquid limitations, full-body scans |
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What You'll Learn

The airport fell silent on 9/11
When Capps arrived at around 10 a.m., he witnessed pandemonium. The national airspace had been shut down, and at DFW, one of the world's busiest airports, approximately 400 planes were grounded, impacting around 175,000 people. The airport had never been empty since it opened in 1974, and flights didn't resume for three days. The impact of the attacks on the airport was immediate and profound.
Capps recalls the challenging task of clearing the vast number of people from the airport. Their first step was to open the toll plaza to allow people to get in their cars and leave. Rental cars were nowhere to be found, and nearby hotels were fully booked. The atmosphere was fraught with uncertainty and fear, as no one knew if the attacks were over. Capps and his colleagues had to navigate their way through this unprecedented crisis, ensuring the safety and departure of stranded passengers.
The events of 9/11 not only impacted the airport on that day but also brought about long-lasting changes to air travel in the United States. The security and restrictions that were previously minimal were significantly enhanced. Identification and boarding pass checks at the checkpoint, shoe and pocket inspections, liquid limitations, and full-body scans became standard procedures. The attacks served as a turning point, reshaping airport security measures and reminding us of the thousands of lives lost and the country's resilience in the face of adversity.
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National airspace was shut down
On September 11, 2001, following the terrorist attacks on the World Trade Center in New York, the national airspace was immediately shut down. This was the first time that the Dallas Fort Worth International Airport (DFW) had been empty since it opened in 1974.
Ken Capps, the former Vice President of Public Affairs for the airport, recalled that it was his first day of work. He described the airport as "sheer pandemonium" as he and his team had to clear around 175,000 people from the airport, which was already the third busiest airport in the world in 2001. Capps remembers 400 planes grounded at DFW, and the silence that followed was "deafening".
Flights did not resume for three days, and security measures at airports across the United States were forever changed. Before the 9/11 attacks, non-passengers could accompany friends and family to the gates, and people only needed to arrive a few minutes before their flight. There was little to no security or restrictions.
However, in the aftermath of the attacks, new security measures were implemented, including the requirement for identification and boarding passes at checkpoints, removing shoes and emptying pockets, limiting liquids, and introducing full-body scans. These changes are still in place today, reminding us of the thousands of lives lost and the country's altered state after the attacks.
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400 planes grounded at DFW
On September 11, 2001, 400 planes were grounded at Dallas Fort Worth International Airport (DFW) after the terrorist attacks on the World Trade Center in New York. Ken Capps, the former Vice President of Public Affairs for the airport, recalled that it was his first day of work. He described the airport as "sheer pandemonium" as staff worked to clear around 175,000 people from the premises.
Capps described the atmosphere as "very, very scary" as no one knew if the attacks were over. The national airspace was immediately shut down, and DFW was empty for three days following the attacks. This was the first time the airport had been empty since it opened in 1974.
The 9/11 attacks changed air travel in the United States. As a result, new security measures were implemented at airports across the country, including identification and boarding pass checks at checkpoints, shoe and pocket searches, liquid limitations, and full-body scans.
DFW, which was the third busiest airport in the world in 2001, had previously allowed non-passengers to accompany friends and family to the gates with minimal security. These policies changed in the aftermath of the attacks, with increased security and restrictions put in place.
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Increased security measures implemented
Security measures at Dallas Fort Worth International Airport (DFW) have been significantly tightened in the years following the 9/11 terrorist attacks. Prior to 9/11, security at DFW was relatively relaxed, with non-passengers able to accompany friends and family to the gates and passengers only needing to arrive a few minutes before their flight.
In the aftermath of 9/11, several new security measures were implemented at DFW and airports across the United States. These included the requirement for passengers to present both identification and boarding passes at checkpoints, remove their shoes and empty their pockets, as well as restrictions on liquids and the introduction of full-body scans.
DFW Airport now offers multiple security checkpoints in each terminal, providing travellers with convenience and flexibility. Additionally, TSA PreCheck™ and CLEAR are available at DFW, offering expedited security screening for eligible individuals who have undergone pre-enrolment and background checks.
These enhanced security protocols have been in place for over two decades, reflecting the lasting impact of the 9/11 attacks on aviation security in the United States. The measures aim to strike a balance between maintaining a high level of security and facilitating a smooth travel experience for passengers.
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Non-passengers no longer allowed to accompany friends and family to gates
The 9/11 terrorist attacks had a profound impact on air travel in the United States, and Dallas Fort Worth International Airport (DFW) was no exception. Ken Capps, the former Vice President of Public Affairs for the airport, recalled the events of that day and the subsequent changes implemented.
Prior to the attacks, non-passengers could accompany friends and family to the gates at DFW Airport with minimal security checks. However, in the aftermath of 9/11, this changed significantly. As part of enhanced security measures, non-passengers are no longer permitted to accompany travellers to the gates. This restriction was implemented to tighten security and prevent unauthorised access to secure areas.
The new security protocols included requirements for identification and boarding passes at checkpoints, removal of shoes and emptying of pockets, limitations on liquids, and full-body scans. These measures were introduced to enhance passenger safety and improve security procedures.
The impact of these changes was far-reaching, affecting not just DFW Airport but airports across the United States. While the convenience of the pre-9/11 era was lost, the priority shifted to ensuring the safety and security of passengers, staff, and the general public.
As a result of these security enhancements, air travel became a more secure and safeguarded experience. The changes implemented at DFW Airport and other airports played a crucial role in adapting to the new realities of air travel in a post-9/11 world. While the process of travelling through airports became more rigorous, it also provided a sense of reassurance and protection for those who continued to take to the skies.
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Frequently asked questions
On September 11, 2001, DFW International Airport fell silent as the national airspace was shut down following the attacks on the World Trade Center in New York. 400 planes were grounded at DFW, and 175,000 people had to be evacuated from the airport.
The 9/11 attacks changed air travel in the US, with increased security measures such as identification and boarding pass checks, shoe and pocket checks, liquid limitations, and full-body scans being implemented.
Ken Capps, the former Vice President of Public Affairs for the airport, recalls the "sheer pandemonium" and deafening silence on the day of the attacks. He also remembers the wind blowing through the empty Terminal C in the evening, a reminder of the thousands of lives lost.











































