Ruth Haines
Changi Airport Group (CAG) is the manager of Singapore Changi Airport, one of the world's most awarded airports. CAG is responsible for the overall safety and security of the airport, including customer security and emergency services. The group also manages the operational needs of Changi and Seletar Airports, focusing on delivering exceptional airport experiences through innovation, service excellence, and sustainable development. CAG's commitment to environmental conservation is evident through its sustainability initiatives, and it actively engages with the community through various programmes. With continuous expansion and the introduction of innovative facilities, CAG aims to enhance the passenger experience and operational efficiency, solidifying Changi Airport's reputation as a leading air hub in Asia.
| Characteristics | Values |
|---|---|
| Airport Management | Singapore Changi Airport |
| Air Hub Development | Seletar Airport |
| Commercial Activities | Changi Airports International |
| Infrastructure Development | 4 terminals, including Jewel Changi Airport |
| Airport Emergency Services | 2 fire stations, 1 sub-station, 1 sea rescue base |
| Engineering | Automated boarding gates, baggage handling systems |
| Environmental Conservation | Emissions, waste, and water management |
| Community Engagement | Changi Foundation, local partnerships |
| Innovation | Personalised experiences with cookies and other tech |
| Staff Training | Changi Service DNA |
| Customer Service | Personalised, Stress-Free, Positively Surprising |
| Accolades | World's most awarded airport, 'Most Attractive Employer' in 2016 |
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What You'll Learn
Changi Airport Group's commitment to innovation and excellence
Changi Airport Group (CAG) is the manager of Singapore Changi Airport, one of the world's most awarded airports. CAG is committed to delivering exceptional airport experiences through innovation, service excellence, and sustainable development.
CAG's dedication to innovation and excellence is evident in its continuous expansion and introduction of new facilities and services. From the opening of Terminal 1 in 1981 to the launch of Jewel Changi Airport in 2019, CAG has consistently enhanced its infrastructure to improve the passenger experience and operational efficiency. Key facilities include the world's first butterfly garden in an airport, state-of-the-art airline lounges, extensive retail and dining options, and innovative services like automated boarding gates and baggage handling systems.
CAG also prioritises environmental conservation and sustainability initiatives, including emissions, waste, and water management. Their 3-hectare nursery near the airport adopts a circular practice in watering, filtering rainwater to irrigate the plants and ensure a water-resilient future. Additionally, CAG uses cookies and other innovative technologies to deliver a more personalised experience for travellers and improve their services.
The group's commitment to excellence extends beyond the airport premises. CAG actively engages with the community through various initiatives focused on education, youth development, and social responsibility. Programmes such as the Changi Foundation support youths-at-risk, and partnerships with local organisations foster community well-being.
Looking ahead, CAG has ambitious plans for future developments, including the Changi East project, which aims to accommodate growth in passenger traffic and enhance Changi's capacity and offerings. With a dedication to innovation and excellence, CAG strives to maintain its position as a leading air hub in Asia and a renowned airport worldwide.
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Changi Airport Group's dedication to sustainability
Changi Airport Group (CAG) is the group behind the world-renowned Changi Airport in Singapore. CAG is dedicated to delivering exceptional airport experiences and is committed to innovation, service excellence, and sustainable development. The group aims to strengthen Changi Airport's connectivity and attractiveness as a vibrant air hub, providing high-quality airport infrastructure for its sustained development as a world-class air hub.
CAG has outlined ambitious plans for future developments, including the Changi East project, which aims to accommodate the anticipated growth in passenger traffic and enhance Changi's capacity and offerings. As part of this initiative, CAG has planned a new runway, a mega terminal, and additional facilities to ensure Changi remains a leader in global aviation.
CAG's dedication to sustainability is evident through its commitment to environmental conservation and sustainability initiatives. The group has pledged to achieve Zero Carbon Growth until 2030, capping absolute emissions at 2018 levels while continuing to grow its business. To achieve this, CAG actively explores ways to improve the building energy efficiency of its terminals and increase the share of renewables in its energy mix. The group also works closely with airport partners to support their decarbonisation efforts, such as through the uplift of Sustainable Aviation Fuel and the electrification of ground support equipment.
Furthermore, CAG optimises waste management by reducing waste at the source, encouraging good recycling practices, and implementing efficient waste collection systems. The group also prioritises water management, with initiatives such as retrofitting toilets with water-efficient fittings and implementing leakage reporting and repair management systems. Additionally, CAG harvests rainwater for irrigation purposes at its airport nurseries.
CAG understands the importance of long-term resilience against climate change and engages in early planning to minimise potential vulnerabilities and operational continuity risks. Through its sustainability efforts, CAG strives to create a positive impact beyond its operational boundaries, reflecting its commitment to the community and future generations.
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Changi Airport Group's community engagement
Changi Airport Group (CAG) is the manager of Singapore Changi Airport, one of the world's most awarded airports. CAG is dedicated to delivering exceptional airport experiences and is deeply committed to environmental conservation and community engagement.
CAG's community engagement efforts are focused on education, youth development, and social responsibility. The group actively engages with the local community through various initiatives and partnerships with local organisations to foster community well-being. For example, programmes such as the Changi Foundation support youths-at-risk, reflecting Changi's commitment to making a positive impact beyond its operational boundaries.
CAG also prioritises sustainable development and environmental conservation. The group has implemented airport sustainability initiatives that address emissions, waste, and water management. For instance, the Horticulture team at Changi Airport adopts a circular practice in watering, filtering rainwater and other runoff through a four-step process to ensure clean water for plant irrigation. Changi Airport also uses water-saving contactless taps and water-efficient cooling towers and chiller plant designs to build a water-resilient future.
In addition to its environmental efforts, CAG is committed to creating memorable experiences for passengers and providing high-quality airport infrastructure. The group continuously enhances its infrastructure to improve passenger experience and operational efficiency, introducing innovative facilities and services to cater to the needs and preferences of travellers. Changi Airport boasts comprehensive facilities, including Jewel Changi Airport, a multi-dimensional lifestyle destination, the world's first butterfly garden in an airport, and state-of-the-art airline lounges.
CAG also leverages innovative technology to deliver a more personalised experience for travellers. Analytical technologies provide insights into site usage to improve services, and marketing technologies help CAG advertise its services more effectively. CAG's Airport Operations Technology and Corporate IT division regularly conducts surveys and feedback exercises to assess and improve the Wi-Fi experience for travellers and staff, ensuring a smooth and seamless connection throughout the airport.
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Changi Airport Group's commitment to safety and security
Changi Airport Group (CAG) is the manager of Singapore Changi Airport, one of the world's most awarded airports. CAG is committed to ensuring the safety and security of the airport and its users.
The group's dedication to safety and security is evident in its comprehensive range of facilities and services, which cater to the diverse needs and preferences of travellers. For instance, the airport features state-of-the-art airline lounges, extensive retail and dining options, and innovative services like automated boarding gates and baggage handling systems. Additionally, CAG prioritises sustainability and environmental conservation, implementing initiatives for emissions, waste, and water management. Their commitment to sustainability is further demonstrated by their use of water-saving contactless taps and water-efficient cooling towers and chiller plant designs.
CAG's commitment to safety and security is also reflected in its management of airport operations, air hub development, and emergency services. The Airport Management Division of CAG oversees customer-related security aspects, while the Aviation Security Unit ensures compliance with aviation security (AVSEC) policies and manages related projects. The Airport Emergency Service Division, with its two main fire stations, one sub-station, and a sea rescue base, handles rescue and firefighting operations within the airport premises and surrounding waters.
Furthermore, CAG prioritises continuous learning and improvement for its staff. The group emphasises the importance of inculcating new staff with the Changi Service DNA, which includes delivering personalised, stress-free, and positively surprising experiences. CAG's Quality Service Management team collaborates closely with airport partners to consistently deliver exceptional service, exceeding customer expectations.
CAG also leverages innovative technology to enhance the overall airport experience and security. They utilise cookies, analytical technologies, and marketing technologies to deliver a more personalised and efficient experience for travellers. Additionally, CAG conducts regular surveys and feedback exercises to optimise their services and improve the user experience.
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Changi Airport Group's expansion plans
Changi Airport Group (CAG) has ambitious expansion plans, including the Changi East project, which aims to accommodate growing passenger traffic and enhance Changi's capacity and offerings. As part of this project, CAG plans to build a new runway, a mega terminal, and additional facilities to maintain its position as a leading global aviation hub.
CAG's commitment to innovation and excellence is evident in its continuous expansion and introduction of new facilities and services. For example, the Jewel Changi Airport, a multi-dimensional lifestyle destination, opened in 2019, with standalone check-in facilities and lounges, helping to expand Terminal 1's capacity to 24 million passengers per year. The Jewel Changi Airport project, a joint venture with CapitaLand, cost S$1.7 billion and included the world's tallest indoor waterfall, a butterfly garden, and Kinetic Rain art installations.
CAG also has a strong focus on sustainability and environmental conservation. Their airport sustainability initiatives include emissions, waste, and water management, with the adoption of water-saving measures such as contactless taps and water-efficient cooling towers. CAG's Horticulture team at their 3-hectare nursery near the airport filters and reuses rainwater for plant irrigation, contributing to a water-resilient future.
Additionally, CAG has been involved in consultancy projects and investments in foreign airports through its subsidiary, Changi Airports International (CAI). CAI partnered with the Maldives Airports Company Limited to create a 30-year traffic forecast and develop sustainable and efficient expansion plans, demonstrating CAG's commitment to supporting the growth of global aviation.
Overall, CAG's expansion plans focus on enhancing the passenger experience, improving operational efficiency, and maintaining Changi Airport's position as a world-class air hub.
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Frequently asked questions
The Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports.
As the manager of the airport, CAG performs key functions such as airport operations, air hub development, retail and commercial activities, infrastructure development, and airport emergency services. CAG also manages Seletar Airport and, through its subsidiary, Changi Airports International, it provides consultancy services and invests in foreign airports.
The Changi Airport Group is committed to world-class service, delivered through passion, excellence, and a culture of integrity. They value their people, partners, customers, and their leadership in the business.
The Changi Airport Group has outlined ambitious plans for future developments, including the Changi East project. This project includes a new runway, a mega terminal, and additional facilities to accommodate growth in passenger traffic and enhance Changi's capacity and offerings.
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