Owais Crawford
Uber is available at Ontario International Airport (ONT) as of December 2021. The ride-hailing app joins Lyft, Wingz, and Opoli as the fourth ride-app company offering transportation to and from the airport. Passengers arriving at the airport via ride-app services are dropped off curbside at their passenger terminal. Passengers arriving by air can use a mobile app upon arrival to request a ride and follow the signs to the ride-share pick-up location.
| Characteristics | Values |
|---|---|
| Uber availability at Ontario Airport | Yes |
| Year of commencement of services | 2021 |
| Previous termination of services | Yes, in 2019 |
| Reason for termination | High fees for drop-offs and pickups |
| Current fee for drop-offs and pickups | $4 each trip |
| Other ride-app companies at the airport | Lyft, Wingz, and Opoli |
| Other means of transportation available | Taxi, limousine, and public transit services |
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What You'll Learn
Uber is now available at Ontario International Airport
Passengers arriving at the airport via ride-app services are dropped off curbside at their respective passenger terminals. Those arriving by air can use the Uber mobile app to request a ride and then follow the "Ride-Share Pick-Up Location" signs to the east end of each terminal's inner curb. It is important to notify your driver of the airline and terminal information upon entering the airport premises, keeping in mind your luggage requirements.
Previously, Uber had terminated its contract with the airport in 2019 due to a dispute over airport ground access fees for Transportation Network Companies (TNCs). The $4 fee applied to both drop-offs and pickups was considered exorbitant by Uber, and the decision to implement these charges was made without their consultation. However, a new agreement has been reached, and Uber is now back in operation at ONT, with the access fees passed on to Uber passengers.
Ontario International Airport, located in the Inland Empire, is approximately 35 miles east of downtown Los Angeles. It is a full-service airport that offered nonstop commercial jet service to 26 major airports across the US, Mexico, Central America, and Taiwan before the coronavirus pandemic. The airport has recently approached pre-pandemic levels in passenger volumes and continues to be one of the fastest-growing airports in the United States.
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Uber joins Lyft, Wingz and Opoli as ride-app options
Uber is now available at Ontario International Airport (ONT), joining Lyft, Wingz, and Opoli as a ride-app option for travellers. This addition to the airport's transportation network provides expanded options for passengers arriving at or departing from the airport.
Passengers using ride-app services are dropped off curbside at their respective passenger terminals. Those arriving by air can use a mobile app to request a ride upon landing and then follow the "Ride-Share Pick-Up Location" signs to the east end of each terminal's inner curb. This separate curbside area is specifically designated for ride-hailing services.
The inclusion of Uber as a ride-app option at Ontario International Airport is a significant development, considering the previous challenges the company faced at this location. In 2019, Uber abruptly ceased operations at the airport due to a dispute over airport ground access fees imposed on ride-app services. After a two-year absence, Uber resumed operations at the airport in December 2021, with the company's spokesperson expressing enthusiasm for providing accessible and reliable transportation options.
Ontario International Airport, located in Southern California, is approximately 35 miles east of downtown Los Angeles. It has been recognised as the fastest-growing airport in the United States by Global Traveler, a leading publication for frequent fliers. The airport offers nonstop commercial jet service to numerous major airports in the U.S. and internationally. With the addition of Uber, travellers now have even more flexibility and convenience in their transportation choices to and from the airport.
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Uber ceased operations at the airport in 2019 over a fee dispute
Uber is currently available at the Ontario International Airport (ONT) in California. However, this has not always been the case, and Uber's presence at the airport has been marked by periods of absence and disputes over access fees.
In 2019, Uber ceased operations at the airport due to a disagreement over fees for drop-offs and pickups. The dispute centred around a $4 fee applied to both drop-offs and pickups by Transportation Network Companies (TNCs), which Uber deemed exorbitant and unjustified. The decision to implement these fees was made by the Ontario International Airport Authority without prior consultation with Uber, leading to a breakdown in their relationship.
During this time, other ride-app companies filled the gap left by Uber, with Lyft, Wingz, and Opoli offering transportation to and from the airport. This period also highlighted the ongoing tension between ride-hailing apps and traditional taxi services, with taxi unions resisting the expansion of Uber-like services into airports, a lucrative source of revenue for taxi companies.
After a two-year absence, Uber resumed operations at Ontario International Airport in December 2021. Despite this, the access fees that Uber had previously disputed remained in place and were passed on to Uber passengers. This resumption of services added to Uber's worldwide expansion and provided travellers with an additional transportation option at the airport.
Today, Uber continues to operate at Ontario International Airport, coexisting with other ride-app companies and traditional transportation services such as taxis and limousines. The airport has a designated Cell Phone Waiting Lot for private vehicles, taxis, and Omnitrans bus services, accommodating various travel preferences.
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The airport is located 35 miles east of downtown Los Angeles
Ontario International Airport (ONT) is located 35 miles east of downtown Los Angeles. It is the fastest-growing airport in the United States, according to Global Traveler, a leading publication for frequent fliers. ONT is a full-service airport that offered nonstop commercial jet service to 26 major airports in the U.S., Mexico, Central America, and Taiwan before the coronavirus pandemic.
The airport is easily accessible by various transportation options, including taxis, limousines, and public transit services. For those driving their private vehicles, the ONT Cell Phone Waiting Lot offers 35 spaces (plus 3 ADA spaces) and is free for up to one hour. Motorists can also tune into 620 AM for ONT AirRadio, which provides driving directions, airline terminal locations, and parking information.
In addition to these options, ONT recently added Uber as a ride-app option for travellers, joining Lyft, Wingz, and Opoli as the fourth ride-app company serving the airport. This addition provides expanded transportation choices for passengers arriving at or departing from the airport. Those using ride-app services are dropped off curbside at their respective passenger terminals.
For passengers arriving by air and wishing to use Uber, they can conveniently request a ride through the mobile app upon landing. They can then follow the "Ride-Share Pick-Up Location" signs to the east end of each terminal's inner curb to meet their driver. This option offers a safe and reliable transportation choice, especially during periods of increased travel, such as the holiday season.
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Uber passengers must pay access fees on top of their trip fare
Uber is now available at the Ontario International Airport (ONT), joining Lyft, Wingz, and Opoli as the fourth ride-app company offering transportation to and from the airport. This addition to the airport's transportation network provides passengers with more options for accessible, safe, and reliable travel.
While the recent inclusion of Uber at the airport is a welcome development for many, it is important to note that Uber passengers must pay access fees on top of their trip fare. These fees, known as Transportation Network Company (TNC) fees, are applied to both drop-offs and pickups and are currently set at $4 per trip. The charges are implemented by the airport and are similar to those paid by taxi drivers, contributing significantly to the airport's revenue.
The access fees were initially a point of contention between Uber and the airport, leading to Uber's abrupt termination of its services in 2019. Uber disagreed with the decision to impose these fees without prior consultation and found the $4 charge exorbitant. However, with the resumption of Uber operations at the airport, it is evident that an agreement has been reached, albeit with the access fees remaining in place.
Passengers using Uber at Ontario International Airport should be aware of these additional charges, which are standard for ride-app services at airports. When planning their travel, passengers can expect to incur the access fee on top of the standard trip fare, impacting the overall cost of their journey. It is recommended to check the latest information on the airport's website or the Uber app for any updates or changes to these fees.
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Frequently asked questions
Yes, Uber is available at Ontario International Airport. Uber joins Lyft, Wingz and Opoli as ride-app companies offering transportation to and from the airport.
Passengers arriving by air can use a mobile app upon arrival to request a ride. Then, follow the 'Ride-Share Pick-Up Location' signs to the east end of each terminal's inner curb.
The airport charges Uber a $4 fee per trip for both pick-up and drop-off. This fee is passed on to Uber passengers.
Service animals are allowed in Uber rides from the airport, and drivers may not refuse a trip because of the presence of one. For pets, it is recommended that you select the Uber Pet option when choosing your ride.
