Roberta Aguirre
London Stansted Airport is one of the UK's airports that flies to the most European destinations and, worldwide, serves over 175 airports. In 2023, out of 80,091 scheduled flights, 280 flights were cancelled, representing 0.35% of all scheduled flights. Passengers affected by cancellations may be entitled to compensation, which can be up to £520 per passenger, and there are online tools to help passengers understand their rights and claim compensation.
| Characteristics | Values |
|---|---|
| Number of scheduled flights in 2023 | 80,091 |
| Number of cancelled flights in 2023 | 280 |
| Number of delayed flights in 2023 | 506 |
| Number of incidents in 2023 | 786 |
| Percentage of cancelled flights in 2023 | 0.35% |
| Percentage of delayed flights in 2023 | 0.63% |
| Percentage of incidents in 2023 | 0.98% |
| Maximum compensation per passenger for delays/cancellations | £520 or €600 |
| Minimum delay time to claim compensation | 3 hours |
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What You'll Learn
Compensation for cancellations
London Stansted Airport operates with a relatively low number of delays and cancellations. However, disruptions do occur. If you have experienced a flight delay or cancellation, you may be entitled to compensation.
If your flight is cancelled, you may be able to claim compensation under EU261 or EC261, depending on whether your flight is governed by UK or EU law. To be eligible for compensation, the flight must have been cancelled less than 14 days before departure, and the airline's replacement flight must arrive more than two hours later than the original flight. The amount of compensation is fixed and can be up to £520 or €600 per person and is unrelated to the ticket cost or fare class. The compensation amount increases the longer the delay and the further the distance of the flight. You can claim for each passenger individually.
Extraordinary Circumstances
You will not be eligible for compensation if the cancellation was due to extraordinary circumstances outside of the airline's control, such as unsafe flying conditions, drone sightings, or airport staff strikes. Additionally, if your flight delay or cancellation was caused by strike action by staff at Stansted, such as border security, airport staff, baggage handlers, or air traffic control, you would not be eligible for compensation. However, if the strike action was taken by the airline you are travelling on, you may be able to claim compensation.
How to Claim
To claim compensation, you can use a free online calculator or check the current live status of your flight. You will need to provide your date of departure and flight number. You can also submit a completed claim form to Stansted Airport Limited or email the relevant information to [email protected].
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Strike action
London Stansted Airport operates with a relatively low number of delays and cancellations. However, disruptions do occur, and they can be caused by strike action. If you are impacted by cancellations or delays due to strike action, it's important to understand your rights and options.
Firstly, it's essential to determine the cause of the strike action. If the strike is conducted by staff at Stansted Airport, such as border security, airport staff, baggage handlers, or air traffic control, passengers are not protected by EU Regulation 261, and compensation may not be available. In such cases, passengers are advised to contact their airline to understand their next steps and any potential benefits or services that may be provided.
On the other hand, if the strike action is taken by the airline you are travelling with, you may be eligible for compensation. The amount of compensation can be up to £520 per passenger for delays of three hours or more, and it is determined by the length of the delay and the flight distance. For cancellations, you may be entitled to a refund or an alternative flight. Additionally, if the cancellation occurs within 14 days of departure, you might be eligible for higher compensation amounts, depending on the flight distance.
It's important to note that these regulations do not apply in situations beyond the airline's control, such as bad weather or labour strikes. To understand your specific rights and options, it is recommended to use online tools provided by various services to check your eligibility for compensation. These tools often require your date of departure and flight number to provide you with personalised information.
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Flight statistics
London Stansted Airport operates with a relatively low number of delays and cancellations. This could be because it often flies to smaller, less busy airports. However, disruptions do occur. According to Flightright Data, in 2023, London Stansted Airport had 80,091 scheduled flights. Of these, 280 flights were cancelled, representing 0.35% of all scheduled flights. In addition, 506 flights were delayed, making up 0.63% of the total. There were 786 incidents, which constituted 0.98% of all departing flights.
Ryanair, the airport's most active carrier, operated a total of 54,915 flights with 167 cancellations and 362 delays. Jet2 came in second, managing 6,614 flights with 5 cancellations and 38 delays. Ryanair UK handled 4,635 flights with 15 cancellations and 4 delays, while easyJet operated 3,680 flights with 34 cancellations and 33 delays. Overall, the operational data from London Stansted in 2023 showcases a well-managed airport with minimal disruptions relative to its high traffic volume.
If your flight to or from London Stansted Airport is delayed or cancelled, you may be eligible for compensation under EU Regulation 261. The amount of compensation depends on the length of the delay, the distance of the flight, and whether it was a last-minute cancellation. You can use free online calculators to check your eligibility and potential compensation amount. It's important to note that compensation may not be available in cases of extraordinary circumstances, such as bad weather or labour strikes.
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Passenger rights
While London Stansted Airport operates with a relatively low number of delays and cancellations, disruptions do occur. In 2023, for example, 0.35% of all scheduled flights were cancelled, and 0.63% were delayed.
If your flight is among those affected, you have certain rights as a passenger. These rights include the right to rebooking, a refund, or compensation under certain circumstances. If the cancellation is due to reasons within the airline's control, such as a technical issue, passengers may be entitled to compensation under EU Regulation 261/2004. Compensation amounts vary based on the length of the flight and the amount of notice given by the airline, and can range from €250 to €600 per passenger. Passengers should contact their airline as soon as possible if their flight is cancelled, and they may also be entitled to assistance and care, such as food, drinks, and accommodation if necessary. Airlines are not required to provide compensation if the cancellation was caused by extraordinary circumstances beyond their control, such as bad weather or air traffic control strikes.
In the case of strike action, passengers are not typically entitled to compensation as strikes are considered an 'exceptional circumstance'. However, affected passengers may be able to claim additional benefits and services, and their airline may provide alternative transportation to the original flight destination. According to the EU Passenger Rights Regulation, you are entitled to alternative transportation or a refund of the ticket price. In some cases, you may be entitled to compensation if there are no extraordinary circumstances and it is an internal airline strike.
In the United States, most airlines will rebook you on their first flight to your destination at no additional charge. If this involves a significant delay, you can find out if another carrier has space and ask the first airline if they will endorse your ticket to the other carrier. However, finding extra seats may be difficult, especially during peak travel times. Each airline has its own policies regarding delayed passengers waiting at the airport, and there are no federal requirements. Some airlines, particularly those charging very low fares, do not provide any amenities to stranded passengers. On international itineraries, passengers may be able to recover reimbursement under Article 19 of the Montreal Convention for expenses resulting from a delayed or cancelled flight by filing a claim with the airline.
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Airlines with most cancellations
London Stansted Airport experiences a relatively low number of delays and cancellations. In 2023, out of 80,091 scheduled flights, only 280 flights were cancelled, representing 0.35% of all flights. However, some airlines experience more cancellations than others.
Ryanair, the most active carrier at Stansted, operated a total of 54,915 flights in 2023, with 167 cancellations and 362 delays. Ryanair UK, a separate entity, handled 4,635 flights with 15 cancellations and 4 delays. easyJet, the third most active carrier, operated 3,680 flights with 34 cancellations and 33 delays. Jet2, which managed 6,614 flights, had 5 cancellations and 38 delays.
While London Stansted experiences a high volume of flights, its operational data from 2023 showcases a well-managed airport with minimal disruptions relative to its high traffic volume. However, if you have suffered a delay or cancellation, you may be entitled to compensation. To be eligible, your flight must have arrived at its destination with a delay of at least 3 hours, and the delay must not have been caused by extraordinary circumstances such as severe weather or strike action.
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Frequently asked questions
You may be eligible for compensation. You can claim up to £520 per passenger for cancellations within 14 days of departure. You can check your eligibility using a flight compensation calculator.
You will not be entitled to compensation if the strike was carried out by staff at Stansted Airport, such as border security or baggage handlers. However, if the strike was carried out by the airline you are travelling on, you could claim compensation.
You can claim compensation for flight delays depending on the length of the delay and the flight distance. You can claim up to £520 for delays of 3 hours or more.
London Stansted Airport operates with a relatively low number of delays and cancellations. In 2023, out of 80,091 scheduled flights, 280 flights were cancelled, representing 0.35% of all scheduled flights.
