Owais Crawford
Lanzarote Airport (ACE/GCRR) is the only airport serving the island of Lanzarote in Spain's Canary Islands. The airport has two terminals: Terminal 1 handles international flights, while Terminal 2 primarily caters to inter-island flights within the Canary Islands. Lanzarote Airport offers a range of facilities, including a tourist information desk, shops, restaurants, and ground transportation options such as buses and taxis. The airport has also implemented an Oli chatbot that provides real-time information on flights and services in multiple languages. While it provides efficient services to passengers, some travellers have experienced delays and challenges with specific procedures and accessibility at the airport.
| Characteristics | Values |
|---|---|
| Airport Name | César Manrique-Lanzarote Airport |
| Airport Code | ACE |
| Location | Spain |
| Number of Terminals | 1 |
| Airlines | Brussels Airlines, EasyJet, Czech Airlines, etc. |
| Delays | 0.35% of domestic flights, 1.83% of international flights delayed by more than 3 hours in the past 7 days |
| Compensation for Delays | Up to €600 per person for delays of more than 2 hours |
| Cancellations | 1.76% of domestic flights, 4.28% of international flights cancelled in the past 7 days |
| Compensation for Cancellations | Up to €600 per person for cancellations |
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What You'll Learn
Passenger rights and compensation for delays
Lanzarote Airport (ACE) is located in the Canary Islands, which is part of the EU. As such, flights to and from Lanzarote fall under EU Regulation 261/2004, which means passengers are protected by specific rights and are eligible for compensation in the event of delays or cancellations.
Passenger Rights
Passengers travelling to or from the EU are protected by EC 261, which applies to anyone travelling within its jurisdiction, not just European citizens. Under this regulation, passengers may be entitled to compensation when the airline is responsible for delays, cancellations, or overbooking. This includes technical problems that occur in the context of the airline's normal activity. However, if there is a manufacturing defect detected by the plane's builder, the airline is not responsible, and passengers' rights are limited to a refund of the ticket and assistance, without compensation.
Passengers bumped involuntarily from a flight due to overbooking are entitled to denied boarding compensation, which can be in the form of a check or cash. The minimum amount depends on the ticket price and the length of the delay. If the airline arranges substitute transportation that arrives within one to two hours of the original arrival time (or between one and four hours for international flights), the airline must provide compensation.
If your flight is delayed, you have the right to assistance, reimbursement, and a return flight, depending on the duration of the delay and the distance of the flight. For flights departing from EU airports, airlines are obliged to provide free drinks and meals, as well as two telephone calls, two faxes, or two emails if the delay is more than three hours for flights over 1500 km. If the delay extends overnight, you are also entitled to accommodation and transportation between the airport and the accommodation.
In the case of cancellations, if you are informed less than 14 days before the scheduled departure date, you have a right to compensation unless the airline can prove that the cancellation was due to extraordinary circumstances beyond their control. In such cases, the airline has the obligation to prove that you were informed of the cancellation and that it could not have been avoided even with reasonable measures.
Compensation
The amount of compensation you may be entitled to depends on the distance of the flight. For flights up to 1500 km, the compensation is €250, while for flights between 1500 and 3500 km, it is €400. For flights over 3500 km, the compensation can be up to €600 per person.
To claim compensation, you should first contact the airline and, if needed, your national authority for further assistance. It is recommended to keep all payment receipts related to the delay, such as meals, transportation, or accommodation, as these may be reimbursable.
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Delayed flights at Lanzarote Airport
Lanzarote Airport, also known as César Manrique-Lanzarote Airport or Arrecife Airport, is located in San Bartolomé, Las Palmas, 5 kilometres southwest of Arrecife, the capital of Lanzarote island in the Canary Islands. The airport serves many European airports and internal flights to other Spanish airports, with hundreds of thousands of tourists passing through each year.
Flight delays and cancellations are common issues faced by passengers travelling through Lanzarote Airport. Various factors can contribute to flight delays, including operational issues, staff shortages, bad weather conditions, air traffic control strikes, airport staff strikes, baggage handling issues, and acts of terrorism. In some cases, passengers may be entitled to compensation if their flight is delayed or cancelled due to reasons within the airline's control.
Passengers experiencing flight delays at Lanzarote Airport have certain rights and options available to them. Under EU Regulation 261/2004, passengers may be eligible for compensation if their flight is covered by this regulation and arrives at the final destination with a delay of more than three hours. The amount of compensation depends on the distance of the flight, with €250 for flights up to 1500 km and €400 for flights between 1500 and 3500 km. Passengers can use services like EUclaim and AirHelp to check their eligibility for compensation and file claims.
In addition to compensation, airlines are required to provide certain amenities to passengers in the event of flight delays. If a delay is two hours or more, the airline should offer food and drinks, and if an overnight delay occurs, they may also need to provide hotel accommodations. Lanzarote Airport offers airport lounges, such as the Guacimeta Lounge, where passengers can wait for their delayed flights in a comfortable environment with relaxation spaces, food, drinks, WiFi, and showers.
It is important for passengers to be aware of their rights and the applicable regulations when dealing with flight delays at Lanzarote Airport. By staying informed and proactive, passengers can ensure they receive any compensation or assistance they may be entitled to during their travel experience.
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Cancelled flights at Lanzarote Airport
Lanzarote Airport, also known as César Manrique-Lanzarote Airport, is located 5 km southwest of Arrecife, the capital of Lanzarote island, Spain. The airport caters to both domestic and international flights, with a total of 7.3 million passengers passing through in 2018.
When it comes to cancelled flights at Lanzarote Airport, it's important to understand your rights and options for compensation. Under EU Regulation 261/2004, passengers affected by flight cancellations may be entitled to compensation if the airline is found responsible for the cancellation. This includes situations involving operational issues or staff shortages. However, if the airline can offer a suitable alternative flight with a similar arrival time to the original booking, compensation may not be applicable.
Passengers at Lanzarote Airport are generally protected under this EU regulation, as it covers flights departing from EU airports and those departing from outermost regions, such as the Canary Islands, of which Lanzarote is a part. It's worth noting that EC 261 protects anyone travelling within its jurisdiction, not just European citizens. Passengers typically have up to three years to file a claim for compensation.
To plan better and understand your rights, it's helpful to stay informed about recent flight performance at Lanzarote Airport. For example, over a seven-day period, out of 284 domestic flights, 1 (0.35%) experienced delays of more than three hours, while out of 327 international flights, 6 (1.83%) were delayed by the same duration. In the event of significant delays or cancellations, passengers may be entitled to compensation or assistance.
Additionally, it is always advisable to be aware of the Minimum Connection Time (MCT) at the airport when your route involves connecting flights. Knowing the MCT in advance can be crucial when claiming compensation for missed connections. Lanzarote Airport has one terminal that serves various airlines, including Brussels Airlines, EasyJet, and Czech Airlines.
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Overnight stays due to delays
Lanzarote Airport (ACE) is an international airport in Spain, located 5 km southwest of Arrecife, the capital of Lanzarote Island. If your flight to or from Lanzarote Airport is delayed, you may be entitled to compensation for loss of time. EU Regulation 261/2004 states that passengers are entitled to compensation when the airline is responsible for delays, cancellations, or overbooking. This regulation applies to all flights departing from EU airports, as well as those departing from EU "outermost regions" such as the Canary Islands, which includes Lanzarote.
To determine if you are eligible for compensation due to a delayed flight, you need to calculate how late your flight arrived at your final destination. If your flight was delayed by more than three hours, you may be entitled to compensation. The amount of compensation depends on the distance of the flight, with €250 compensation for a delayed flight up to 1500 km and €400 for a delayed flight between 1500 and 3500 km. If your flight distance is 3500 km or more and you arrive with a delay of between three and four hours, you are entitled to 50% of the compensation amount.
In addition to financial compensation, if your flight is delayed by two hours or more, the airline is required to provide food, drinks, and possibly hotel accommodations. If the airline does not provide these, you can request a refund for reasonable expenses incurred. If you decide to stay overnight in a hotel between flights, there are several options near Lanzarote Airport, including the MAGMA Rooms Lanzarote Hotel, Apartamentos Guacimeta Hotel, and Beatriz Playa & SPA Hotel.
It is important to note that there are situations where passengers are not entitled to compensation for delayed flights. This includes cases where the delay is due to extraordinary circumstances beyond the airline's control, such as bad weather conditions, air traffic control strikes, or acts of terrorism. To make a claim for compensation, it is advisable to collect proof of the delay, such as emails or photos of the departure board, and keep receipts for any necessary expenses incurred due to the delay. Passengers typically have up to three years to file a claim for compensation.
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Transport options from Lanzarote Airport
When it comes to transport options from Lanzarote Airport, travellers have several choices. The most suitable option will depend on factors such as budget, the number of passengers, luggage requirements, and the final destination. Here are some of the transport options available:
Taxis
Taxis offer a direct service to your destination and are available at any time of day. They can be found at the taxi stands located in the Arrivals area on the Ground Floor of both Terminal 1 and Terminal 2. The cost of a taxi ride is typically based on the time and distance travelled, with a surcharge for rides at night, during weekends, and on public holidays. For travellers who prefer a set rate, it is possible to pre-book a taxi transfer for a fixed-rate fare. Taxis are generally the most convenient option, providing quick travel times and door-to-door service.
Private Transfer Services
Private transfer services offer a personalised, comfortable, and reliable travel experience. They can be booked in advance, ensuring a smooth journey to your destination. These services are ideal for those travelling with children, large groups, or individuals with specific needs, as special requests can be accommodated. Private transfers also offer a fixed-rate fare, providing peace of mind regarding the cost.
Public Buses
Buses provide an economical option for travellers on a budget. The public bus network connects the airport to various destinations across the island, including Arrecife, Puerto del Carmen, Puerto Calero, Playa Blanca, and Playa Honda. However, buses generally serve only the main areas, have limited timetables, and may involve long wait times. Additionally, luggage space on buses can be limited. For those planning to use public transport frequently during their stay, purchasing a 'Bono General' card offers a 10% discount on tickets. The 'InterCity Bus Lanzarote' app provides real-time bus updates to help with trip planning.
Car Hire
Hiring a car offers flexibility and freedom to explore the island at your own pace. However, it may be more expensive than other options, especially if it is only needed for the journey to and from the airport. Car hire may be more suitable for those planning to venture beyond the typical tourist destinations or for those seeking greater privacy during their travels.
When choosing a transport option from Lanzarote Airport, it is advisable to consider your specific needs and budget. Additionally, checking with your hotel or accommodation provider for any transfer services they may offer is also recommended, as this can sometimes be a convenient and cost-effective solution.
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Frequently asked questions
Yes, Lanzarote Airport (ACE) is located in Spain.
If your flight is delayed by two hours or more, the airline is required to provide food and drinks. If the delay is over three hours, you may be entitled to compensation of up to €600 per person.
Collect proof of the delay, such as emails, photos of the departure board, or written confirmation from the airline. Keep receipts for any necessary expenses, such as food or accommodation. You can also use a service like EUclaim or AirHelp to file a claim for compensation.
Lanzarote Airport is one of Spain's busiest airports. In a recent seven-day period, there were 284 domestic flights, with 1 (0.35%) delayed by more than three hours, and 327 international flights, with 6 (1.83%) delayed by more than three hours.
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