Lois Larson
Toronto's Billy Bishop Airport has been ranked among the top 10 airports in North America and the world. The Skytrax World Airport Awards, based on millions of airport survey questionnaires completed by travellers worldwide, placed the airport 8th worldwide in the under-5-million-passenger category and 9th in the Best Regional Airports (North America) category for 2023. Passengers have praised the airport for its efficiency, spacious and comfortable lounges, stunning fly-in views of the city, and direct proximity to downtown Toronto.
| Characteristics | Values |
|---|---|
| Ranking | Ranked among the top 10 airports in North America and the world |
| Ranking by Skytrax | Ranked 8th worldwide in the under 5 million passenger category, and 9th in the Best Regional Airports (North America) category for 2023 |
| Performance indicators | Fast check-in times, ease of access to the terminal, and the courtesy and efficiency of airport staff |
| Passenger feedback | Best experience ever, easy, effortless, free snacks, smooth and stress-free, calm and relaxing, convenient, welcoming, efficient, spacious and comfortable lounges, stunning fly-in views of the city, direct proximity to downtown |
| Location | An island airport in downtown Toronto with views of the Toronto skyline |
| Services | Complimentary baggage carts, nursing pods, a fully secure Lost and Found, duty-free luxury items, gifts, souvenirs and travel essentials |
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What You'll Learn
Positive passenger experience
Toronto's Billy Bishop Airport has been ranked among the top 10 airports in North America, and 8th worldwide in the under-5-million-passenger category. The airport has been recognised for its exceptional services, facilities, and amenities, and travellers have ranked it highly across 39 performance indicators, including fast check-in times, ease of access to the terminal, and the courtesy and efficiency of airport staff.
Passengers have described their experience at the airport as "best ever", "easy", "effortless", and "free snacks". They have also praised the airport for its convenient location, with stunning views of the Toronto skyline during take-off and landing, and its proximity to downtown.
The airport has been recognised for its smooth and convenient travel experience, with complimentary baggage carts, nursing pods, and a fully secure Lost and Found service. The airport also offers a taste of Toronto in its lounges and restaurants, featuring delicious locally sourced menus.
Billy Bishop Airport's positive passenger experience can be attributed to its well-trained and friendly staff, who are committed to providing an accommodating and enjoyable airport experience for all travellers. The airport's efficiency, spacious and comfortable lounges, and direct proximity to downtown have made it a favourite among locals and tourists alike.
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Ranked among the best in the world
Toronto's Billy Bishop Airport has been ranked among the best in the world, according to the Skytrax World Airport Awards. This is the eighth time the airport has won a Skytrax award. The Skytrax awards are based on feedback from millions of travellers who complete surveys about their airport experiences. The surveys cover 550 airports across the globe.
Passengers have taken to social media to express their delight at the airport's efficiency, with some saying it has been overlooked for years. One passenger praised the airport for its ease, effortlessness, and free snacks. Another said they had the best experience ever at Billy Bishop Airport.
The airport scored highly across 39 key performance indicators, including fast check-in times, ease of access to the terminal, and the courtesy and efficiency of airport staff. The airport, located on the Toronto Islands, is small but loved by locals and tourists for its efficiency, spacious and comfortable lounges, stunning fly-in views of the city, and direct proximity to downtown.
Billy Bishop Airport's ranking is in stark contrast to Toronto Pearson Airport, which was ranked among the worst airports in the world in 2022. Pearson Airport had the most flight delays globally throughout the summer of 2022, with 7,000 travellers filing complaints related to flight disruptions.
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Efficient, friendly staff
Toronto's Billy Bishop Airport has been ranked among the top 10 airports in North America, and for good reason. The airport's staff are renowned for their efficiency and friendliness, ensuring that travellers have a smooth and stress-free experience.
The airport has been recognised in two categories by the Skytrax World Airport Awards. It was ranked ninth in the "Best Regional Airports in North America" section and eighth in the "World's Best Airports" section for airports serving under five million passengers.
Passengers have praised the airport's staff for their efficiency and courtesy. In particular, travellers have noted the fast check-in times and ease of access to the terminal, with one passenger commenting that it was the "best experience ever" and that the process was "easy" and "effortless".
The staff at Billy Bishop Airport are well-trained and committed to providing an accommodating and enjoyable airport experience for all. They are always ready to lend a helping hand and ensure that travellers have a positive journey through the airport. Whether it's providing directions, assisting with check-in, or offering information, the staff are known for their friendly and professional approach.
The airport's convenient location in the heart of downtown Toronto also contributes to the positive experience. Travellers appreciate the stunning views of the city during take-off and landing, as well as the easy access to and from the airport.
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Easy access to the terminal
Toronto's Billy Bishop Airport has been ranked among the top 10 airports in North America. The Skytrax World Airport Awards placed Billy Bishop Airport eighth in the World's Best Airports category for airports serving fewer than five million passengers. The airport was also ranked ninth in the Best Regional Airports in North America category.
The airport's high ranking is due to its performance across 39 key performance indicators, including fast check-in times, ease of access to the terminal, and the courtesy and efficiency of airport staff. The airport's small size, efficiency, spacious and comfortable lounges, stunning fly-in views of the city, and direct proximity to downtown have made it a favourite among travellers.
Passengers have also taken to social media to express their positive experiences at the airport, highlighting its ease of access, convenience, and smooth and stress-free travel experience. One passenger noted that it took them only five minutes to get through customs and security, while another praised the airport's central location and quick exit process.
The airport's accessibility is further enhanced by its location in the heart of the city, making it easy for travellers to reach their desired destinations in downtown Toronto quickly. This convenient location, combined with efficient processes and accommodating staff, contributes to a positive and memorable travel experience for passengers using Billy Bishop Airport.
In addition to its accessibility, Billy Bishop Airport offers a range of services and amenities to ensure a smooth journey. Complimentary baggage carts, nursing pods, and a secure Lost and Found service add to the airport's appeal, providing travellers with a stress-free and accommodating experience from check-in to departure.
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Quick check-in times
Toronto's Billy Bishop Airport has been ranked among the top 10 airports in North America, and one of the best in the world. The Skytrax World Airport Awards, based on millions of airport survey questionnaires completed by travellers from across the world, covering 550 airports globally, placed Billy Bishop Airport eighth in the World's Best Airports section for under five million passengers.
Passengers have reported that the airport offers quick check-in times, with one passenger commenting that it took them just five minutes to get through customs and security. Another passenger praised the airport for its efficiency, stating that they left their house an hour ago and were already through security. The airport's president and CEO, RJ Steenstra, also acknowledged that passengers ranked the airport highly for its fast check-in times, along with other indicators such as ease of access to the terminal and the courtesy and efficiency of airport staff.
The airport's small size, with its efficient, spacious, and comfortable lounges, contributes to the quick check-in times and overall positive experience reported by travellers. Its location on an island in Lake Ontario, near downtown Toronto, also makes it easily accessible, further enhancing the convenience for passengers.
The positive reputation of Billy Bishop Airport stands in contrast to Toronto's other major airport, Pearson International Airport, which has been ranked among the worst in the world due to frequent flight delays and disruptions.
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Frequently asked questions
Billy Bishop Airport in Toronto has been ranked among the top 10 airports in North America and the world. It has been recognised for its exceptional services, facilities and amenities. Passengers have praised the airport for its efficiency, with some describing their experience as "best ever", "easy", "effortless", and "stress-free".
Billy Bishop Airport has been recognised for its fast check-in times, ease of access to the terminal, and the courtesy and efficiency of its staff. The airport also provides complimentary baggage carts, nursing pods, a fully secure Lost and Found, and duty-free shopping.
Billy Bishop Airport has been ranked as one of the best airports in the world, in contrast to Toronto Pearson Airport, which was ranked as one of the worst airports in the world in 2022.
Passengers have taken to social media to express their positive experiences at Billy Bishop Airport, with some saying that it is the "best airport ever" and that it provides a "smooth and stress-free" experience. Others have praised the airport for its convenient location, quick security checks, and spacious and comfortable lounges.
