Lois Larson
Alamo Rent a Car offers a range of vehicles for rent at Boston Logan International Airport, from compact cars and SUVs to luxury vehicles and minivans. The rental process at Alamo involves exiting baggage claim, proceeding to the shared airport shuttle, and then going to the Alamo counter or using the touch-screen kiosk for accelerated check-in. Alamo has received mixed reviews for its services at Boston Logan International Airport, with some customers praising the convenience and friendly staff, while others have criticised their customer service and billing practices.
| Characteristics | Values |
|---|---|
| Location | Boston Logan International Airport |
| Address | 15 Transportation Way, East Boston, MA 02128 |
| Contact | +1 833-230-5696 |
| Shuttle Service | Yes |
| Operating Hours | 24/7 |
| Rental Options | Compact, pickup truck, luxury, minivan, SUV, convertible, passenger van |
| Add-ons | GPS navigation system, car seats, satellite radios |
| Authorized Drivers | Renter's spouse or domestic partner at no additional charge; other additional drivers for a fee |
| Payment Options | Credit card |
| Customer Rating | 8.7 |
Explore related products
What You'll Learn
- Alamo's Boston Airport location offers a range of vehicles, from compact to luxury
- Alamo's rental process is generally easy, with optional add-ons like GPS
- Alamo has an average rating of 8.7/10 at Boston Airport
- Alamo's customer service at Boston Airport has been criticised by some
- Alamo's rental rates are comparable to other car rental companies at Boston Airport
Alamo's Boston Airport location offers a range of vehicles, from compact to luxury
Alamo Rent a Car has a presence at Boston Logan International Airport, offering a range of vehicles to suit different needs and budgets. The rental facility is located at 15 Transportation Way, a short shuttle bus ride from the airport terminal.
Alamo's Boston Airport location offers a variety of vehicles, from compact to luxury options. The company provides a convenient service with a shuttle bus to the rental facility, where customers can obtain their rental agreement and vehicle keys. Alamo offers a range of add-ons, including GPS navigation systems, car seats for infants and toddlers, and satellite radios.
For those seeking a fuel-efficient option for city driving, a compact car is an ideal choice. On the other hand, travellers visiting Boston with their family or a larger group may prefer the spaciousness of an SUV or minivan, which can accommodate more passengers and luggage. Alamo also offers the option to rent a pickup truck, a luxury vehicle, or a passenger van that can seat up to 14-15 people.
In addition to the variety of vehicles available, Alamo provides flexibility with its after-hours pick-up and drop-off services. Customers can pick up their vehicle after the location has closed by following the instructions provided in their confirmation email. Returning a vehicle outside of operating hours is equally straightforward, with a designated drop-off area and key dropbox.
Alamo's Boston Airport location also offers convertible options for those who want to enjoy the open-air driving experience. However, it is important to note that electric or hybrid vehicles were not available at the time of writing.
The rental process at Alamo's Boston Airport location has received mixed reviews. While some customers have praised the quick service, friendly staff, and smooth overall experience, others have mentioned issues with incorrect charges and poor customer service. It is always recommended to carefully review the rental agreement and vehicle condition upon pick-up and return to avoid any potential issues.
Landing Fees: Calculating Airport Charges
You may want to see also
Explore related products
Alamo's rental process is generally easy, with optional add-ons like GPS
Alamo Rent a Car offers a straightforward rental process at Boston Logan International Airport, with a range of optional add-ons available, including GPS navigation systems. The Alamo counter is conveniently located at 15 Transportation Way, just a short shuttle bus ride from the airport terminal.
Upon arrival at Boston Logan International Airport, travellers can exit baggage claim and proceed to the shuttle bus pick-up area. The shared airport shuttle will transport them to the Rental Car facility. At the Alamo counter, renters can obtain their rental agreement and vehicle keys. To save time, renters can activate Accelerated Check-in online before their arrival and even choose the 'Skip the Counter' option to go straight to their assigned car.
Alamo offers a wide variety of vehicles for rent, including compact cars, pickup trucks, luxury vehicles, minivans, SUVs, and even convertibles and passenger vans. When booking a rental car, customers can request optional add-ons such as GPS navigation systems, car seats for infants or toddlers, and satellite radios. Additional drivers can also be added to the reservation for a fee, and they must meet the same age and driver's license requirements.
The Alamo Insiders program is worth considering, as it offers perks like expedited service, free rentals, and accessories. Alamo also provides easy payment options and competitive rental rates. Overall, customers have given Alamo Boston Logan International Airport high ratings for its convenient location, efficient service, and friendly staff.
Fort Lauderdale-Hollywood International Airport: FLL's Unique Code
You may want to see also
Explore related products
Alamo has an average rating of 8.7/10 at Boston Airport
Alamo has received an average rating of 8.7/10 at Boston Logan International Airport. This positive rating places Alamo in third position out of 12 car rental companies operating at the airport. Customers have praised the company for its well-maintained vehicles, short waiting times, and helpful staff.
Alamo's Boston Airport branch offers a range of rental vehicles, including compact cars, pickup trucks, luxury vehicles, minivans, SUVs, and convertibles. The company also offers various add-ons, such as GPS navigation systems, car seats, and satellite radio. Additionally, Alamo provides an optional free service called Accelerated Check-in, which allows customers to skip the counter and complete the rental process using a touch-screen kiosk.
While Alamo has received positive reviews for its efficient service and vehicle conditions, there have been some complaints about its customer service and billing practices. Some customers have reported issues with incorrect charges and difficulties during the vehicle return process.
Overall, Alamo provides a convenient option for car rental at Boston Logan International Airport, with a good selection of vehicles and add-ons to enhance your travel experience. The Accelerated Check-in service can save time, and the company's competitive rates make it a popular choice for travellers.
Mandalay Bay Airport Shuttle: What You Need to Know
You may want to see also
Explore related products
Alamo's customer service at Boston Airport has been criticised by some
Alamo's customer service at Boston Logan International Airport has been criticised by some. While many customers have praised the company for its friendly and helpful staff, easy shuttle bus service, and overall positive experience, others have had less favourable encounters.
One common issue at this location is customers being pressured to purchase add-ons or upgrades. Some customers have described this as "threatening" and "a run-around", with staff from the Enterprise counter, also located at the airport, being noted as more professional in comparison.
In another instance, a customer was incorrectly charged a significant amount after returning their rental car. Despite having all the necessary documents in order, the customer was addressed by the wrong surname, and was told to accompany an attendant to the office to rectify the issue. The customer was assured that the matter would be resolved, but a charge still appeared on their credit card bill.
Alamo's rental process has also been criticised for being chaotic and rushed, with one customer noting that they felt hassled by staff to leave quickly without being able to properly check if they had left anything behind in the rental car.
Despite these criticisms, Alamo Boston Logan International Airport has received an average rating of 8.7 out of 12 car rental companies at the airport, with customers praising the staff, condition of the cars, and short wait times at the desk.
Malaga's Airport: A Gateway to the Costa del Sol
You may want to see also
Explore related products
Alamo's rental rates are comparable to other car rental companies at Boston Airport
Alamo is one of the top-rated car rental providers at Boston Logan Airport, with an average rating of 8.7/10. This is out of 12 car rental companies at the airport, according to EasyTerra Car Rental. Alamo's rental rates are comparable to other car rental companies at Boston Airport.
Alamo's Boston Logan International Airport counter is open 24/7, and it offers a range of services to speed up the rental and check-in processes, including self-service kiosks, accelerated check-in, and skip-the-counter services. The average wait time at the desk is just three minutes, and customers have praised the staff, giving them an average rating of 9/10.
Alamo offers a wide range of vehicles for rent, including compact cars, pickup trucks, luxury vehicles, minivans, SUVs, and convertibles. The most frequently booked rental car type from Alamo at Boston Logan International Airport is a standard car, such as a Nissan Rogue.
Optional add-ons are available when you book, including GPS navigation systems, car seats for infants or toddlers, and satellite radios. Additional drivers can be added to your reservation for a fee, and they will need to meet the same basic requirements and provide a copy of their driver's license.
Alamo also offers after-hours pick-up and returns services, although this is not available at all locations.
Exploring Kauai: Airport Location and Island Adventures
You may want to see also
Frequently asked questions
Yes, the Alamo counter is located at 15 Transportation Way, which is the closest rental location to the airport.
Upon arrival, exit baggage claim and proceed to the shuttle bus pick-up area. A shared airport shuttle will take you to the Rental Car facility. You can skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. After checking in, you will be directed to your rental car on the lot.
Alamo offers a wide range of vehicles to choose from, including compact cars, pickup trucks, luxury vehicles, minivans, and SUVs. They also provide optional add-ons such as GPS navigation systems, car seats, and satellite radios. Additionally, Alamo has been rated highly by customers for its staff, vehicle conditions, and rental rates.
You will need a credit card in the main driver's name to pay a deposit when picking up the car. The rental company will place a temporary hold on your credit card for the deposit amount to cover any potential damage or extra costs. This hold will be released if no damage is found upon returning the car.
Overall, the experience varies. Some customers have praised Alamo for its friendly and helpful staff, quick service, and hassle-free experience. However, there are also reviews mentioning issues with incorrect charges and poor customer service.
