Jazmin Li
Delta Air Lines offers a range of check-in options to fit different traveller needs and preferences. Travellers can check in on delta.com, the Fly Delta app, or in person at the airport. Checking in online or via the app is available up to 24 hours before departure. In-person check-in options include Delta's curbside desks, which are available at most U.S. airports, and self-service check-in kiosks. To use the kiosks, travellers can insert a credit card, scan their passport or ID, type in their flight confirmation code, or enter their frequent flyer number. The kiosks can be used to check in for a flight, print a boarding pass, add checked bags, change a seat, and more.
| Characteristics | Values |
|---|---|
| Check-in options | Delta offers different ways to check in, including online, the Fly Delta app, in-person at the airport, or at a Delta curbside desk located at passenger drop-off. |
| Self-service kiosk check-in | At the kiosk, passengers can identify themselves by inserting a credit card, scanning their passport or ID, typing their flight confirmation code, or entering their frequent flyer number. |
| Boarding pass | Passengers can access their boarding pass (printed or digital) via the Fly Delta app or by checking in online. |
| Baggage check-in | Passengers can check their baggage at the kiosk or at a dedicated curbside counter located at the Delta terminal. |
| Seat selection | Passengers can change their seat assignment at the kiosk if there are open seats available. |
| International travel | International travelers may need additional documentation, such as a passport, and can use Delta FlyReady for a faster check-in process. |
| TSA PreCheck and Delta Digital ID | Passengers can opt for TSA PreCheck and Delta Digital ID at select airports, which allows for a seamless, hands-free airport experience without the need for a physical government ID. |
| Boarding zones | Delta uses numbered boarding zones, with pre-boarding for those who need special assistance, followed by active-duty military and Delta 360 Members. |
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What You'll Learn
Checking in and printing your boarding pass
To begin the check-in process, you will need to identify yourself. You can do this by inserting a credit card, scanning your passport or ID, typing in your flight confirmation code, or entering your frequent flyer or SkyMiles number. If you have already checked in online, you can scan your printed boarding pass at the kiosk, and it will identify you and initiate the luggage check-in process.
Once you are identified, the kiosk will prompt you to confirm your seat assignment and ask about any checked baggage. You can add or change the number of bags you want to check and make changes to your seat, provided there are open seats available. After completing these steps, you can print your boarding pass directly from the kiosk.
If you have checked baggage, a customer service representative will assist you. They will check your ID, tag your bags, and place them on the conveyor belt. They will also provide you with luggage claim tags. With your bags checked and your boarding pass in hand, you are now ready to proceed through security and make your way to the gate, which can be found on your boarding pass.
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Scanning your passport or ID
To use Delta FlyReady, you can access it via delta.com/flyready, the Fly Delta app, My Trips, text message, or email. After booking, you will be able to view your international destination's travel requirements and upload the necessary documents. By scanning and verifying your passport with Delta FlyReady, you can expedite your check-in process for future trips. The passport scanner will swiftly and accurately capture your passport information, storing it securely for future use. This means that for subsequent trips, you can enjoy self-service check-ins and fewer document checks at the airport.
Additionally, Delta offers a Digital ID option for eligible customers, which allows you to move through the airport and security checkpoints without the need for a paper boarding pass or physical government ID. With Delta Digital ID, your identity is verified through facial recognition technology. To be eligible, customers must opt in to the program and meet certain requirements, such as having a valid U.S. passport.
If you prefer a more traditional check-in experience, Delta also offers curbside check-in desks at most U.S. airports, where you can check your baggage immediately after exiting your vehicle. Regardless of the method you choose, Delta provides multiple convenient options for scanning your passport or ID to enhance your overall travel experience.
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Adding baggage
Delta Airlines offers a fast and easy solution for checking in at the airport, allowing you to add any checked bags, make changes to your seat, and complete other requests. Here is a step-by-step guide for adding baggage using the airport kiosk:
Before You Arrive at the Airport:
- Ensure that your name is clearly displayed on your baggage.
- Be aware of any weight and size restrictions for your baggage. Basic Economy, Main Cabin, Delta Comfort+, and Delta Premium Select passengers should adhere to a 50-pound weight limit per piece, while Delta One, First, and Business passengers should follow a 70-pound limit.
- Note that Delta does not sell baggage in advance through third parties, and any third-party fees for checked baggage are unauthorized.
At the Airport:
- Locate the Delta kiosk by looking for signage or asking a Delta employee for directions.
- At the kiosk, enter your SkyMiles, confirmation, or eTicket number to access your itinerary.
- Follow the prompts on the kiosk screen to add your checked bags. You may be able to pay for or redeem miles for your checked bags at this stage.
- Print the baggage tag(s) from the kiosk and securely attach them to your bag(s).
- Proceed to the designated bag drop area, which is usually nearby.
Additional Tips:
- For international travel, ensure that your passport is up to date and meets the requirements of your destination country.
- Consider enrolling in TSA PreCheck® and Delta Digital ID to expedite your baggage check and security process.
- Arrive at the airport early, especially during heavy travel days, to allow ample time for checking your baggage and clearing security.
- Keep an eye out for any Delta communications via email or text for essential updates on your flight status and travel documents.
By following these steps and staying mindful of the specific requirements and restrictions, you can efficiently add baggage using the airport kiosk when flying with Delta Airlines.
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Changing your seat
Delta Airlines offers a variety of ways to check in for your flight, including at the airport using a self-service kiosk. To use the kiosk, you will need to identify yourself by inserting a credit card, scanning your passport or ID, typing in your flight confirmation code, or entering your frequent flyer number. You will then be able to review and
If you have swiped a credit card to identify yourself, be cautious of the seat assignment screen, which may try to entice you to pay extra to upgrade your seat. You can skip this option unless you intend to use it, as the airline will already have your credit card information.
You can also change your seat assignment when booking, in My Trips, and during online check-in. If you are checking in online, you can select or change your seat in the seat map when booking, in My Trips, or during check-in. If you are checking in at the airport, you can change your seat at the self-service kiosk or the ticket counter.
It is important to note that if you have purchased a Basic Economy ticket, you will not be able to select a seat until after check-in, and you will not be able to choose seats together. Additionally, Basic Economy tickets typically do not allow changes, refunds, or upgrades. If you change or cancel your flight before the 24-hour check-in window opens, you may receive an eCredit for the value of your seat purchase, which can be applied toward future travel.
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Using Delta Digital ID
Delta Digital ID is a fast and efficient way to check in and move through airport security. It is available to select SkyMiles members who are enrolled in TSA PreCheck and have a Known Traveler Number (KTN) and a valid U.S. passport.
When checking in via the Fly Delta app, eligible customers will be invited to opt in to Digital ID. They will then see a green Delta Digital ID icon on their mobile boarding pass. This will grant them access to the dedicated TSA PreCheck Touchless ID lane, where they can move through the security checkpoint without presenting a paper boarding pass or physical government ID. Instead, they simply look into a camera, which uses facial matching technology to verify their identity. This technology is almost 99% accurate, and if a match is not found, a trained staff member will inspect the customer's ID manually.
Delta does not store or save any customer biometric information, and the use of biometrics is completely optional. If a customer does not wish to participate, they can continue to use their government-issued ID.
In addition to the time-saving benefits of Digital ID, Delta also offers curbside check-in desks at most U.S. airports, where customers can check their baggage immediately after exiting their vehicle.
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Frequently asked questions
You can identify yourself at the kiosk by inserting a credit card, scanning your passport or ID, typing in your flight confirmation code, or entering your frequent flyer number. You can then check in for your flight, print your boarding pass, add checked bags, change your seat, and more.
Checking in at the airport kiosk saves you time and is a fast and easy solution. You can also get help from a Delta customer service representative at the kiosk, who can help you with your bags and direct you to your gate.
Yes, you can. A customer service representative will help you with your bags at the kiosk. You can also check your bags at a dedicated curbside counter at most U.S. airports.
