Finding Escorts At Airports: A Quick Guide

If you're planning to meet a loved one or friend at the airport, you may want to consider getting an escort pass. This will allow you to go through airport security screening and accompany your relative or friend to the departure gate. Escort passes are usually easy to obtain, but it's best to call ahead to check, as issuance is determined by each airline. If your friend or relative needs wheelchair assistance, you can also arrange this with the airline in advance.

How to get an airport escort pass

To get an airport escort pass, you'll need to reach out to the airline and explain why you need to accompany someone to the gate. You'll need to mention if the person you're accompanying is a minor, elderly, disabled, or military personnel. Passes are also available if you are escorting someone who requires special assistance.

Each non-travelling person must obtain a security pass from the ticket counter to be allowed access through the security checkpoint. Due to additional airport security, it's recommended that people allow up to two hours to obtain a security pass.

To obtain a gate pass, you'll need to go to the airline ticket/check-in counter. You'll need the passenger's name and flight number, as well as a government-issued photo ID (such as a driver's license). If you are escorting a departing military service member, they should also have their military orders available, along with government photo IDs for everyone over the age of 18.

It's important to note that guidelines may vary among airports, so it's always best to check with the specific airport before your visit.

What to do if you can't get an airport escort pass

If you can't get an airport escort pass, there are a few alternative options you can consider. Firstly, if your loved one or friend needs assistance clearing Customs, you can arrange for a wheelchair attendant to meet them at the arrival gate. This can be done by calling the airline in question at least 48 hours in advance and requesting wheelchair service. Be sure to mention if your loved one or friend is elderly, has a disability, or is a minor.

Another option is to provide your loved one or friend with a pre-programmed cell phone that includes emergency contact numbers, airline ticketing phone numbers, and your contact information. This way, they can easily reach out for assistance if needed.

Additionally, you can give them a document with the steps to call you and for emergency assistance, along with the number for the airport police. This will ensure they have the necessary information to navigate the airport independently.

If your loved one is a minor child, you can also consider arranging for an escort pass. An airline check-in agent can issue an escort pass to someone with a government-issued photo ID who wishes to accompany a minor child to a departure gate. This option may be available for individuals with disabilities as well.

Finally, if your loved one is a VIP or dignitary, you can coordinate with the Department of State's Escort Officer, who can escort them through the security screening process and remain until they are on the plane.

How to arrange for a wheelchair attendant to meet your loved one at the arrival gate

If you want to arrange for a wheelchair attendant to meet your loved one at the arrival gate, you should first contact the airline and let them know that you will need assistance. When you arrive at the airport, follow signs to the special assistance help desk, where staff will be able to organise the wheelchair assistance for you. If you want to accompany your loved one through the airport, you may be able to get an escort pass. Some airlines allow you to check in at the ticket counter with ID and receive a pass that allows you through security without a ticket.

Once you have arrived at the gate, notify the gate attendant that you have arrived and provide detailed information on the assistance you need. If you need to be transported onto the aircraft, an agent will pick you up at the gate in a small wheelchair called an aisle chair. You can also use lifts, ramps, and slide boards to get on the plane.

If you have a connecting flight, let the airline staff or flight attendants know when you get to your first departing airport. They can arrange wheelchair assistance for you for both your departing and connecting flights.

How to arrange for an escort officer to meet a VIP

To arrange for an escort officer to meet a VIP, you should first designate an onsite support staff member to be the escort. They should be familiar with the VIP and be in constant contact with you. It is important to make a good first impression, so ensure you arrive at the airport at least half an hour before the VIP's arrival.

If the VIP is departing from a domestic airport, the Department of State's Escort Officer will contact the VIP's designated point of contact to coordinate the departure. The Escort Officer will set up a meeting point and escort the VIP through the security screening process, remaining until the plane has taken off.

If you are escorting the VIP, you should offer to carry their luggage or call a bellboy if needed. You should also inform them of the features and amenities of their room, such as the Wi-Fi password, the minibar, the safe, or the TV remote.

If the VIP needs assistance clearing Customs, you can arrange for a wheelchair attendant to meet them at the arrival gate. To do this, simply go with the VIP to the check-in counter, request a pass, and present your photo ID. You can call ahead to get escort pass information, but issuance is usually determined locally by each airline.

How to get an escort pass for a minor child

If you are a guardian or family member of a minor child who is travelling alone, you can obtain an escort pass to accompany them to or from the gate. Escort passes are issued by the airline, not the airport, so you will need to check the policies of the airline in question. In general, you will need to obtain an escort pass from the ticket counter. To do this, you will need to show a government-issued photo ID. Escort pass holders must clear airport security and comply with the same regulations as airline passengers.

Frequently asked questions