Lyft Airport Queue: How To Check Your Position

To check the Lyft airport queue, drivers must first enter the designated staging area. This is because only drivers within the designated staging area are added to the queue. The queue operates on a first-in-first-out (FIFO) basis, meaning the driver who has been waiting within the staging area in driver mode the longest gets the next request. If the staging area is full, drivers must leave the airport and cannot wait for requests anywhere else on airport property.

Drivers can view their place in the queue in the app, as well as the estimated queue wait time and upcoming flight arrivals. They can also request to match with available rides from the airport queue via the 'Ride Finder' feature on the app.

Viewing your place in the Lyft airport queue

Find the Designated Staging Area:

First, locate the designated staging area for your specific airport. Only drivers within this area are added to the queue. You can refer to the Lyft app, which will show you the designated staging area and the number of drivers waiting in each staging lot.

Wait in the Staging Area:

Once you're in the designated staging area, you will automatically be added to the queue. The queue follows a First-In-First-Out (FIFO) system, so the driver who has been waiting the longest gets the next request. It's important to note that your physical location within the staging area does not affect your spot in the queue. However, if you exit the staging area or log out of driver mode, you will lose your spot.

Check Your Position in the App:

You can view your place in the queue directly in the Lyft app. Open the app, and towards the top, you'll see how many drivers are ahead of you. To see more ride types you may be eligible for, simply scroll to the left.

Understand Queue Dynamics:

Passenger cancellations don't affect your place in the line. If a passenger cancels on you, head back to the staging area, and you'll be placed at the front of the queue as long as you return within 15 minutes. On the other hand, driver cancellations and missed requests do affect your position. You can miss or decline up to three rides before getting placed at the back of the queue.

Monitor Wait Times and Flight Arrivals:

The Lyft app also allows you to view the estimated queue wait time and upcoming flight arrivals. This information can help you decide whether it's a good time to give airport rides. The wait time is based on recent rider requests and the current queue length. To view flight arrivals, tap the map bubble over the area you plan to drive in and swipe up on the bottom panel.

By following these steps, you can easily monitor your position in the Lyft airport queue and make informed decisions about giving airport rides.

Viewing estimated queue wait time

To view the estimated queue wait time, you must be in the designated staging area. The queue is first-in-first-out, so the driver who has been waiting in the staging area in driver mode the longest gets the next request.

To view the wait time in a specific area:

• Open your Driver app.
• Tap the map bubble hovering over the area you plan to drive in.
• Open the ride queue.
• Swipe up on the bottom panel to view the queue wait time.

Please note that the data is informational only and subject to change. Ride requests and future performance are not guaranteed.

If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after the drop-off, letting you know you have the option to return to the staging area for a preferred spot in the queue.

Viewing upcoming flight arrivals

To help you determine what the busiest times are, you can view the number of passengers arriving on upcoming flights.

To view upcoming arrivals:

• Open your Driver app.
• Tap the map bubble hovering over the area you plan to drive in.
• Swipe up on the bottom panel to view upcoming arrivals.

Note: Data is informational only and subject to change. Ride requests and future performance are not guaranteed.

Livery curbside pickups

• Wait in the designated staging area. Only drivers within the designated staging area will be added to the queue.
• The queue is first-in-first-out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
• If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
• Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
• Driver cancellations and missed requests do affect your place in line. You can miss or decline up to three rides before getting placed at the back of the queue.
• You can view your place in line in the app.
• Pick up passengers from Arrivals at the green curbs.
• Do not wait or circle back at the airport if the passenger is delayed. Head to the Terminal A infield lot.
• Drivers must pay the exit toll to leave airport property. Fees may vary, but Lyft will always reimburse each airport ride $3 automatically.
• Rematch is a feature that enables you to be matched with additional passengers shortly before or after completing a drop-off. This means you can receive a ride request for up to two minutes after dropping off a passenger without returning to the staging lot.
• Drop off passengers at Departures at the passenger's carrier of choice.
• Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, head to the staging area.

Connectivity troubleshooting

If you are experiencing cellular signal issues, visit the Lyft Help page for troubleshooting your phone.

To receive First in First Out (FIFO) pickup requests, you will need to follow these guidelines:

• Wait in the designated staging area. Drivers within the designated staging area are automatically added to the queue.
• The queue is first-in-first-out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
• If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
• Passenger cancellations do not affect your place in line. If your passenger cancels, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
• Driver cancellations and missed requests do affect your place in line. You can miss or decline up to three rides before getting placed at the back of the queue.
• If you are outside the staging area, you won't be added to the queue. To keep it fair for all drivers, you'll lose your spot if you log out, leave the staging area, or deny a request.
• You can also lose your spot in the queue if you change your preferred ride types or are required to take a break.

Frequently asked questions