Canceling Clear Airport Membership: A Step-By-Step Guide

Clear is a service that offers quick identity verification at airports, stadiums, and concert venues via special security kiosks. The membership allows you to skip the standard security line and proceed directly to the physical scanning process. However, some users may find the service inconvenient or too costly and wish to cancel their membership. To cancel your Clear membership, you can follow these steps:

1. Access your Clear account through the official website, my.clearme.com, or via the CLEAR app.

2. Navigate to the Membership Details or Billing and Membership section.

3. Look for the Cancel option and select it to initiate the cancellation process.

4. Follow the on-screen instructions to complete the cancellation.

Alternatively, you can contact Clear's customer support via phone (855-253-2763) or email ([email protected]) to request cancellation. It is important to note that Clear offers prorated refunds if you cancel within 60 days of being charged for your membership. After 60 days, your membership fees become non-refundable, but your membership will remain active until the end of the current billing period.

Cancelling Clear airport membership online

If you are a frequent traveller, Clear airport membership can be a great way to save time at the airport. However, if you no longer find the service useful, you may want to cancel your membership. Here is a step-by-step guide on how to cancel your Clear airport membership online:

Step 1: Log into Your Account

Go to the Clear website (my.clearme.com) and log into your account using your credentials.

Step 2: Navigate to Membership Details

Once you are logged in, navigate to the "Membership Details" section. This can usually be found by selecting "Billing and Membership" from the left-hand menu, and then clicking on the right arrow next to "Clear Plus Membership".

Step 3: Select "Cancel Membership"

Under your Clear Plus Membership details and benefits, you should see a "Cancel Membership" option. Click on this and follow the remaining steps to cancel your membership.

Important Things to Note:

• Clear offers a refund on a prorated basis if you cancel within 60 days of being charged for your membership. After 60 days, your membership fees become non-refundable, but your membership will remain active until the end of the current billing period.
• If you are on a trial period, make sure to cancel before the last day of your trial to avoid being charged.
• If you joined Clear through another member's family plan, only the main account holder can make changes or cancellations.
• If you are having trouble logging into your account or cannot remember your login information, you can reach out to Clear's member care team at [email protected] or by selecting the "Chat with us" option on their website.

Cancelling via phone call

Cancelling Clear airport membership over the phone is a straightforward process. Here is a detailed, step-by-step guide:

Firstly, ensure that you have your account information to hand. This includes your membership ID, the name listed on the account, and other general information. It is also advisable to have your phone number and email address available, in case the customer service agent needs to contact you via these methods.

Next, dial Clear's customer service number: 855-253-2763. It is best to call from your registered mobile number, as this will help the agent locate your account. Once you are connected to a representative, inform them that you wish to cancel your subscription. They will likely ask you for your account information, so have this readily available to provide to them.

Before ending the call, be sure to ask the customer service agent to confirm that your membership has been cancelled. You could also request a confirmation message or email for your records and future reference.

If you encounter any issues when trying to cancel your Clear membership, or if you have any questions about the process, Clear's support team is available to help. They can be contacted via email or phone, Monday to Friday, from 8 am to 9 pm.

Cancelling via email

To cancel your Clear membership via email, you need to follow these steps:

• Draft the email from your registered email ID.
• Include the subject line "Cancel subscription" to ensure that your request is forwarded to the concerned department for quick processing.
• State your concern about cancelling and support it with a simple and valid reason. Include important details such as your name, billing address, subscription details, etc.
• You may also mention a receipt confirmation email and then send it to [email protected].

Please note that Clear offers a refund on a prorated basis if you cancel within 60 days of being charged for your membership. After 60 days, your membership fees become non-refundable on cancellation but will remain active until the end of the current billing period.

If you are on a trial period, you will not be charged if you cancel before the last day of your trial. However, do not cancel your free trial ahead of time as Clear is not like other services (e.g. Amazon) where you can continue using the service until the end of the billing cycle if you cancel early.

Cancelling a Clear free trial

• Log in to your Clear account: Using any device, go to my.clearme.com and sign in to your Clear account. This is the first step to accessing your account settings and making changes to your membership.
• Navigate to Membership Details: Once you are logged in, find and select the "Billing and Membership" option from the left-hand menu. This will take you to a page where you can view and manage your membership details.
• Locate the "Cancel Membership" Option: On the "Billing and Membership" page, you will see your pay structure and next billing cycle information. Click the right arrow next to "CLEAR Plus Membership" to expand the section. Under your membership details and benefits, you will find the "Cancel Membership" option.
• Follow the Remaining Steps: After selecting "Cancel Membership," simply follow the remaining prompts to complete the cancellation process. If you need further assistance, you can select the "Chat with us" option to chat with Clear's Digital Ambassador, Halo, who can help you in just a few seconds.

It is important to note that if you are on a trial period, you will not be charged if you cancel before the last day of your trial. Clear also mentions that if you joined CLEAR Plus through another member's family plan, only the main account holder is authorised to make changes or cancellations.

By following these steps, you can easily cancel your Clear free trial and avoid any unwanted charges. Remember to cancel before the end of your trial period to ensure you are not billed for the annual membership fee.

Clear membership refund policy

To cancel your CLEAR Plus Membership, you must first sign in to your CLEAR account. From there, select 'Billing and Membership' from the left-hand menu. Then, click the right arrow next to 'CLEAR Plus Membership', which will show your pay structure and next billing cycle. Under your CLEAR Plus Membership details and benefits, select 'Cancel Membership' and follow the remaining steps.

If you are on a trial period, you will not be charged if you cancel before the last day of your trial. If you joined CLEAR Plus through another member's family plan, only the main account holder can make changes.

CLEAR Plus Members can downgrade their membership at any time. If you cancel within the first 60 days of the date you were charged for your current CLEAR Plus Membership, you will receive a full refund for that term but will no longer be able to use the airport lanes. If you cancel your CLEAR Plus Membership more than 60 days from the date on which you were charged, your account will be scheduled not to renew upon the expiration of the then-current term of your CLEAR Plus Membership.

If you are having issues with your account, you can contact CLEAR's support team, which is available every day (except weekends) from 8 am to 9 pm.

Frequently asked questions