Canceling Bounce Airport Rides: A Quick Guide

Bounce is a luggage storage service that allows you to store your bags in over 4,000 cities worldwide. The service is straightforward: you book a drop-off time and location for your luggage, and Bounce will store it for you until you're ready to pick it up. With a generous cancellation policy, no cancellation fee, and full refunds for cancellations made over an hour before drop-off, Bounce is a convenient option for travellers who want to explore a city without carrying their luggage.

How to cancel a Bounce airport ride less than an hour before the booking

If you need to cancel your Bounce airport ride less than an hour before your booking, you can still get a refund. However, it's important to note that the refund will be in the form of Bounce credits, rather than a cash refund. Here is a step-by-step guide on how to cancel your Bounce booking:

Step 1: Navigate to "Bookings"

Open the Bounce app and navigate to the "Bookings" section. Here, you will find a list of your upcoming bookings.

Step 2: Click "View Details"

On the booking that you wish to cancel, click the "View Details" button. This will allow you to view more information about the specific booking.

Step 3: Select the "Cancel" Option

Once you have clicked "View Details," you will see the option to cancel the booking. Go ahead and select "Cancel" to initiate the cancellation process.

Step 4: Choose the Reason for Cancellation

Bounce will ask you to provide a reason for cancelling your ride. Select the option that best describes your situation.

Step 5: Choose Your Refund Method

After choosing the reason for cancellation, you will be prompted to choose your refund method. Since you are cancelling less than an hour before your booking, you will be offered a refund in the form of Bounce credits. These credits can be used for future bookings with Bounce and are valid for 12 months.

By following these steps, you can easily cancel your Bounce airport ride, even if it is less than an hour before your scheduled pickup. Remember that Bounce does not charge any cancellation fees, so you can cancel without incurring any extra costs.

How to cancel a Bounce airport ride more than an hour before the booking

Cancelling a Bounce airport ride over an hour before your booking is a straightforward process. Here is a step-by-step guide:

• Access Your Booking: Log in to your Bounce account, either through the Bounce app or by visiting the Bounce website. Find the booking you wish to cancel and open the booking details.
• Cancel Your Booking: Within the booking details, you should see an option to cancel. Proceed with the cancellation.
• Refund: Since you are cancelling over an hour before your booking, you will receive a full refund to your original payment method. This refund should appear on your statement within a few business days.

Bounce has a generous cancellation policy, allowing customers to cancel without any fees, even if it is less than an hour before the booking. In such cases, the refund will be provided as Bounce credits.

Please note that you can also edit your booking details if you need to change the dates, times, or number of bags you are storing.

How to get a refund for a Bounce airport ride

To get a refund for a Bounce airport ride, you must cancel your booking. The timing of your cancellation will determine the type of refund you receive.

If you cancel your booking up to one hour before drop-off, you can get a full refund in cash or Bounce credits. If you cancel your booking less than one hour before drop-off, you will be refunded with Bounce credits. If you cancel your booking within the first hour after drop-off, you will also be refunded with Bounce credits. However, if you cancel your booking after the first hour of drop-off, you will not be refunded.

To cancel your booking, follow these steps:

• Navigate to the "Bookings" section.
• Click "View Details" on the booking you wish to cancel.
• Select the "Cancel" option.
• Choose the appropriate reason for your cancellation.
• You will then be prompted to either rebook to a new store or "Get a refund instead."

How to get Bounce credits for a cancelled airport ride

To get Bounce credits for a cancelled airport ride, you must cancel your booking.

If you cancel a booking up to 1 hour before drop-off, you can choose to get a full refund in cash or Bounce credits. If you cancel a booking 1 hour or less before drop-off, you will be refunded with Bounce credits. If you cancel a booking within the first hour after drop-off, you will also be refunded with Bounce credits. However, bookings that are cancelled after 1 hour of drop-off will not be refunded.

To cancel your booking, follow these steps:

• Navigate to the "Bookings" section.
• Click "View Details" on the booking you wish to cancel.
• Select the "Cancel" option.
• Choose the appropriate reason for your cancellation.
• You will then be prompted to rebook to a new store or "Get a refund instead."

How to rebook a Bounce airport ride after cancellation

To rebook a Bounce airport ride after cancellation, you can follow these steps:

• Open the Bounce app or website: Access the Bounce platform by logging into your account on either the mobile app or website.
• Search for a new location: Use the search function to find a convenient location to store your luggage. You can search by city, zip code, neighbourhood, or specific address.
• Enter drop-off and pick-up details: Once you've selected your desired location, specify the number of bags you want to store and your preferred drop-off and pick-up times.
• Complete the booking: Provide payment details and finalise your reservation. You will receive a confirmation email with the address of your storage spot and directions on how to get there.
• Drop off your luggage: Show your confirmation to the staff at the storage location and leave your bags with them.
• Pick up your luggage: Return to the storage location during the specified pick-up time and retrieve your luggage. Remember that location operating hours are strict, so ensure you arrive within their opening times.

By following these steps, you can easily rebook a Bounce airport ride after cancellation and take advantage of their convenient luggage storage services.

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