Booking Careem For Airport: A Quick Guide

Booking a ride to or from the airport with Careem is simple. First, download the Careem app from the App Store or Google Play Store and create an account. Once you've signed up, select the Car or Taxi icon and enter your drop-off and pick-up locations. You can also book a ride through the Careem website. If you're looking to save some money on your airport ride, you can use a Mastercard on the Careem app to get complimentary rides. World Elite Mastercard holders get 6 complimentary airport rides per year, while World Mastercard holders get 2. Simply enter the relevant promo code when booking to take advantage of this offer.

Booking a Ride to the Airport with Careem

Booking via the Careem app

To book a ride to or from the airport using the Careem app, you will first need to download the app from the App Store or Google Play Store and create an account. Sign up with your name, mobile number and a strong password.

Once you've signed up, select the 'Rides' option on the app homepage. Here, you will enter your drop-off and pickup locations, which can include the airport. You can also add multiple drop-off locations from the Careem website.

Next, select your preferred car type and the number of passengers. You can also choose the Hala Max option, which is a price-friendly ride for up to six people. If you are travelling with children, you can book a car with a child seat.

After this, choose your payment method. You can use a promo code or a Mastercard to get complimentary rides. You will then be shown a fare estimate, which you can confirm by tapping 'Yalla!'.

If you need to book a ride for later, you can select your desired date and time. You can also add any additional booking information by clicking on 'Write a note to Captain'.

Booking via the Careem website

To book a ride on the Careem website, you must first create an account. Start by signing in to www.careem.com. You can log in using your credentials and, once you're logged in, you will be redirected to the booking screen.

Booking process

First, select the passenger—either yourself or a guest. Then, enter the pickup and drop-off locations. You can add up to four drop-off locations by clicking the '+' sign. Choose your desired car type and the pickup time.

Payment

Next, select your preferred payment method. You can use a Mastercard to get complimentary rides. World Elite Mastercard holders get six complimentary airport rides per year, while World Mastercard holders get two. You can also apply a promo code.

Additional information

If you have any additional booking information, click on 'Write a note to Captain' and enter the details. Once everything is entered, click on 'Book ride' to confirm the booking.

Fare calculation

Your ride fare may be calculated based on either Upfront pricing or Ride-end pricing, depending on the city in which you are using Careem. The idea is that you always pay the amount that you see before your ride. This price is based on factors such as distance, time, peak, and discounts.

Additional charges

There may be additional charges for airport pickups and drop-offs, tollgates, peak times, city surcharges, and more.

Payment methods

Careem offers a variety of payment methods for your convenience. You can choose from the following options to pay for your ride:

• Credit or Debit Card: You can store your credit or debit card details on the Careem app for seamless payment. This option allows you to add and remove cards easily.
• Careem Pay Wallet: This is a secure digital wallet within the Careem app. You can add funds to your wallet using your debit or credit card and then use the balance to pay for your rides.
• Cash: If you prefer, you can select cash as your payment method and pay the amount directly to your Captain upon completion of your ride.
• Apple Pay: For iOS device users, Apple Pay offers a quick and secure way to pay directly from your device.

When booking a ride through the Careem app or website, you will be prompted to choose your preferred payment method before confirming your booking. It's important to note that once a Captain has been assigned to you, you will not be able to change your payment method. However, you can still add funds to your Careem Pay Wallet after booking.

To add a credit or debit card to your Careem account, you can follow these steps:

• Go to the 'Pay' section on the app's homepage.
• Select 'Manage wallet' under your current wallet balance.
• Click on 'Add new +' under the 'Cards' section.
• Enter your card details, including the card number, expiration date, and CVV/CSC number.
• Tap 'Verify card' to complete the process.

Alternatively, you can also add a new card during the checkout process by scrolling to the bottom of the checkout screen, clicking on 'Pay With', and following the same steps to enter and verify your card details.

Promo codes

• Enter and confirm your pickup and drop-off locations.
• Choose your car type.
• Tap on "DISCOUNTS" next to your payment method.
• Enter the promo code, and you're all set!

• Get 2 complimentary airport rides a year with the code MAUAE2 if you own a Mastercard.
• Get 6 complimentary airport rides a year with a Mastercard World Elite card using the code MAUAE6.
• Get a flat 50% off on your first 3 orders in Dubai with the code "FOOD" (maximum discount: AED 20 off).
• Get 30% off on your first taxi ride with the code "RIDE30".
• Get 50% off on your first 3 food orders by using an ADIB Visa Card.
• Get 10% cashback and a free annual subscription with Careem Plus.
• Get up to 50% off on your favourite meals.
• Get a complimentary 12-month Careem Plus subscription with HSBC by adding and using your HSBC credit card on the Careem app.
• Get 50% off on all food orders with the code "FD25".
• Get up to 50% off on car rides with the code "FD25".

Airport surcharges

When booking a ride to or from the airport using Careem, there are a few things to keep in mind regarding airport surcharges. Firstly, Careem applies an airport surcharge to compensate their Captains (drivers) for the airport surcharge they have to pay, as well as parking charges and any applicable airport taxes. This means that your ride fare will be higher than a regular ride to account for these extra costs incurred by the driver.

The amount of the airport surcharge may vary depending on the specific airport and location, but it is included in the upfront pricing or ride-end pricing that Careem provides when you book your ride. This upfront pricing is a fixed rate that Careem commits to at the start of the trip, taking into account factors such as distance, time, peak times, and discounts. However, it's important to note that not all cities support upfront pricing, and in those cases, your final fare will be calculated based on several factors, including the airport surcharge.

In addition to the airport surcharge, there may be other charges that apply to your airport ride. For example, if your route passes through a toll gate, there will be additional charges for the mandatory government fees associated with that. Similarly, during peak times when there is a higher demand for rides, peak charges will be applied. These peak charges are meant to compensate for the imbalance between ride requests and the availability of Captains.

It's always a good idea to review the breakdown of your ride fare after your trip to understand how the final amount was calculated. This can be done by selecting 'Rides' on the Careem app, going to the 'Menu', and then selecting 'Help'. From there, you can view the details of your most recent ride and identify any surcharges or additional fees that may have been included.

Frequently asked questions