Airport Dispatching: A Guide To Becoming A Pro

An airport dispatcher, also known as a flight dispatcher or aviation scheduler, is responsible for making sure flights depart and arrive on time and that aircraft are where they need to be when they need to be there. It is a high-pressure role that requires strong organisational, communication and problem-solving skills, as well as the ability to work well under pressure and make quick decisions. To become an airport dispatcher, you will need a strong background in mathematics and, in the United States, a Federal Aviation Administration (FAA) certificate.

Qualifications and skills

The qualifications needed to become an aircraft dispatcher vary depending on your location. In the United States, you must pass a Federal Aviation Administration (FAA) exam. To be eligible for the exam, you need practical experience in aviation, either as a pilot or by assisting a dispatcher. Most countries, however, require you to obtain their transportation department's equivalent certificate. This certification is crucial as dispatchers assume half of the legal responsibility for the flights they oversee.

In the UK, you will need a good set of GCSEs, with grades ranging from A*-C in English and Maths. Qualifications such as a GCSE in Leisure and Tourism or an A Level in Travel and Tourism can further enhance your application. A Diploma in Aviation Operations is also beneficial. Moving on to higher education, degrees in travel, airline, or aviation management are also useful for qualifying for this role.

In addition to academic qualifications, there are several skills that are essential for becoming a successful aircraft dispatcher. These include:

• Strong organisational skills to manage multiple flights and ensure smooth operations.
• Excellent communication skills to effectively collaborate with ground crews, pilots, and other crew members.
• Good judgment and problem-solving abilities to make rapid decisions regarding safety, flight regulations, and economic considerations.
• The ability to remain calm and work well under pressure in a fast-paced, high-stress environment.
• Competence with technology, as day-to-day tasks heavily rely on computer software, calculators, weather charts, and loading reports.
• Strong analytical skills to interpret information and apply it to flight plans.
• Leadership skills, as you may have assistants working with you.

Pre-flight duties

Preparing Flight Plans and Briefings

The dispatcher creates a flight plan, taking into account various factors, including weather conditions, winds, thunderstorms, turbulence forecasts, airspace restrictions, airport conditions, and fuel requirements. They also provide pilots with alternative flight plans in case of emergencies.

Ensuring Compliance with Regulations

Airport dispatchers are responsible for ensuring that flights meet airport and airspace regulations. This includes checking that the aircraft weight, cargo load, and fuel loads are within the allowable limits. They also assess the crew's qualifications and rest between flights to ensure alertness and attentiveness.

Authorizing Flights

A critical aspect of an airport dispatcher's role is signing dispatch release forms, providing authorization for aircraft to take flight. They review all relevant factors, including weather conditions, aircraft performance, and potential hazards, and have the authority to cancel a flight if any area is deemed unsafe.

Communicating with Pilots and Ground Staff

Effective communication is vital. Dispatchers act as the liaison between the pilot and ground services, keeping all personnel informed about the flight's status. They provide pilots with the advised route and any updates on weather hazards.

Reporting to Air Traffic Control and Airport Staff

Airport dispatchers are responsible for reporting departure times and providing updates on aircraft status and predicted arrival times to air traffic control and airport staff. This ensures that all relevant parties are informed and coordinated.

Conducting Maintenance Checks

As part of their pre-flight duties, dispatchers perform checks on aircraft maintenance issues, ensuring that any potential problems are addressed before departure. This helps to maintain the safety and smooth operation of the flight.

In-flight monitoring

• Communication: Dispatchers remain in constant communication with pilots and ground crews. They provide essential information such as navigation details and flight plan updates to ensure safe travels. Effective communication is crucial, especially when conveying safety hazards or unexpected changes.
• Flight Plan Adjustments: During a flight, dispatchers monitor and advise the crew of any changes that may affect safety. They have the authority to suggest alternative flight plans or divert, delay, or cancel a flight if circumstances demand it.
• Weather Monitoring: Dispatchers continuously track weather conditions at departure and destination airports, as well as en route. They provide pilots with accurate and timely information about weather patterns, such as thunderstorms and turbulence, to ensure safe and on-time arrivals.
• Problem-Solving: When issues arise during a flight, dispatchers collaborate with flight captains to resolve them. Their extensive knowledge of aviation and meteorology enables them to make informed decisions and provide effective solutions.
• Aircraft Performance: Dispatchers monitor the performance of aircraft in their care, including factors such as aircraft weight, cargo load, and fuel loads. They ensure that aircraft operate within safe parameters and provide guidance when necessary.
• Safety Assurance: The primary focus of a dispatcher is the safety of the flight and its passengers. They must remain alert and adaptable, addressing any concerns that may arise and ensuring adherence to safety guidelines and regulations.
• Multi-Tasking: Handling multiple flights simultaneously is common for dispatchers, making multitasking and organisational skills essential. They must efficiently manage their time and resources to monitor and support several flights effectively.

Emergencies

As an airport dispatcher, you will be responsible for handling any emergencies that may arise. Here are some key things to keep in mind when dealing with emergencies:

• It is important to stay calm and composed during an emergency situation. As a dispatcher, you are expected to provide clear and concise instructions to ensure the safety of the flight.
• Have alternative flight plans ready in case of an emergency. This includes planning for emergency landings at alternate airports due to unforeseen circumstances such as unfavourable weather conditions or mechanical issues.
• Be prepared to make quick decisions. As a dispatcher, you may need to make time-sensitive decisions regarding the safety and efficiency of the flight.
• Communicate effectively with the pilot and ground staff. Keep all personnel informed about the status of the flight and any changes that may occur due to emergencies.
• Monitor the weather and flight route closely. Keep an eye on approaching storms or other hazardous conditions that could affect the safety or efficiency of the flight.
• Ensure the aircraft has sufficient fuel for the journey and any necessary diversions.
• Be aware of the crew's qualifications and rest periods. In an emergency, you need to know that the crew is alert, attentive, and capable of handling any situation that may arise.
• Follow safety guidelines and regulations. Adhere to the procedures mandated by the Federal Aviation Administration (FAA) or your country's equivalent to ensure the safety of the flight during emergencies.

Communication

Excellent communication skills are essential, as dispatchers are responsible for relaying instructions to pilots and other dispatchers. Active listening skills are also important to effectively communicate with pilots mid-flight.

As well as communicating with those directly involved in the flight, dispatchers must also communicate with airline management, maintenance crews, and the fuel department. They must also be able to work well as part of a team of other dispatchers, pilots, and air traffic controllers.

Good communication skills are particularly important because of the high-pressure nature of the role. A dispatcher's signature releases the aircraft for flight, so they must be able to clearly communicate any issues or hazards.

Frequently asked questions