Turo At Airports: How Does It Work?

Turo is a platform that moderates car sharing or car rentals. The platform has grown nationwide, and Turo has agreements with airports like Harry Reid Airport in Las Vegas, Nevada, and LAX in Los Angeles, California, to allow Turo hosts to drop off vehicles for customers. However, there are varying rules and fees associated with using Turo at airports. For example, at Harry Reid Airport, Turo hosts must drop off vehicles in a remote parking lot across from the Rent-A-Car Center, requiring customers to take a shuttle and then walk to the lot, which some customers find inconvenient.

Turo airport pickups: Lockboxes and remote key handoffs

Turo airport pickups can be facilitated through lockboxes and remote key handoffs. This is a convenient and efficient way to manage your Turo business, especially for guests arriving at the airport. Here are some detailed instructions on how to manage Turo airport pickups using these methods:

Lockboxes:

Lockboxes are an excellent, low-tech solution for sharing your keys with guests at the airport. Here are some steps to follow:

• Use a window mount lockbox that you can purchase from Amazon.
• Place your car key inside a radio frequency (RF) signal-blocking pouch, also known as a Faraday bag, if your car uses a non-bladed key (e.g., a key fob). This is important to prevent the car from becoming unlocked and compromising its security.
• Put the RF pouch inside the lockbox and secure it.
• Attach the lockbox to your car window or somewhere at the airport pickup location, such as a door or fence, as long as it's your property.
• Ensure you have completed the necessary ID verification and received the required photos from your guest before providing them with the lockbox code. This includes a driver's license photo and a selfie of them holding the license.
• Message your guest the lockbox code after they have completed the remote ID verification process.
• Provide clear instructions on where to find the lockbox and how to access it.

Remote Key Handoffs:

If you prefer not to use a lockbox, you can opt for a remote key handoff. Here are some suggestions:

• Hide the key in a bumper or inconspicuous location in a pouch.
• Use a phone app that allows you to remotely unlock the car for your guest.
• Provide your guest with the username and password to unlock the car themselves, ensuring good cellular access.
• Consider using a drone if compatible with your car for remote unlocking.
• Utilize manufacturer remote unlocking technology if your car has connected car technology built-in.

Remember to always include a key, as Turo requires hosts to provide one to their guests, even for remote access. Additionally, be vigilant about verification and follow Turo's guidelines for remote check-in and checkout to ensure a seamless experience for your guests.

Turo airport parking fees

When it comes to Turo airport parking fees, there are a few different options and considerations for both renters and car owners.

For renters, it's important to be aware of any potential parking fees that may be incurred when picking up or returning a car at the airport. These fees can vary depending on the airport and the duration of parking. In some cases, the car owner may include airport parking fees in the delivery fee, so it's essential to clarify these details beforehand to avoid unexpected charges. Some renters prefer to pick up the car from a nearby location, such as a hotel or restaurant parking lot, to avoid airport parking fees altogether.

On the other hand, car owners have a few options for handling airport parking fees. One option is to leave the car in the airport's economy parking with a window-mounted lockbox and provide the renter with the code. The owner can choose to cover the parking fee or request reimbursement from the renter. Alternatively, owners can offer remote key handoffs, where renters pick up the keys at a different location, such as the owner's house, and drive the car themselves to the airport. This option may be more convenient for owners but could be less appealing to renters who have to arrange additional transportation to the pickup location.

To ensure a smooth transaction, it is recommended that car owners clearly communicate their parking arrangements and any associated fees in their listings or messages with renters. This includes specifying who is responsible for paying the parking fees at pick-up and drop-off, as well as any time constraints or limitations. By providing detailed information upfront, owners can manage expectations and avoid potential misunderstandings or disputes over parking charges.

Additionally, renters can take proactive measures by submitting their flight information in the app, allowing owners to plan their drop-off and pick-up times more efficiently and potentially avoid extended parking charges. Renters should also be aware of their rights and Turo's policies regarding parking fees. If parking fees are not disclosed in advance, renters can reach out to Turo's guest support for assistance and potential reimbursement.

Turo airport rules

Turo is a platform that moderates "car sharing", allowing customers to rent someone's personal vehicle. Here are some rules and guidelines for using Turo at airports:

Drop-off and Pick-up Locations:

• Turo hosts must drop off and pick up vehicles in designated areas, such as remote parking lots or economy parking structures. At the Harry Reid Airport in Las Vegas, for example, Turo hosts must drop off vehicles in a remote parking lot across from the Rent-A-Car Center.
• Some airports may offer direct-delivery service, allowing customers to access vehicles in park-and-ride lots or structures.
• When dropping off a vehicle, hosts should consider leaving enough cash in the car to cover any exit fees that the renter may incur.

Vehicle Hand-off:

• Turo requires the renter to upload a photo of their driver's license and a selfie of them holding it to the trip photos before providing the vehicle location or lockbox code.
• Hosts can use a window-mount lockbox to secure the vehicle keys. This can be left in the car or handed off at a separate location, such as the host's house.
• Some renters may prefer to pick up the vehicle in a nearby parking lot, such as a hotel or restaurant lot, instead of at the airport.

Fees:

• Airports may charge Turo hosts and customers various fees for accessing and operating at the airport. These fees may include parking fees, operating fees, or "airport fees" added to each booking.
• Turo hosts should be aware of any parking regulations and fees to avoid fines and tickets.

Safety:

Turo hosts should ensure that the vehicle is in good condition and properly maintained before each rental. This includes checking that the vehicle is clean, fueled, and photographed before and after each rental.

By following these rules and guidelines, Turo hosts and customers can ensure a smooth and safe rental experience when using Turo at airports.

Turo airport direct-delivery service

Turo's direct-delivery service offers customers a convenient way to get their rental cars delivered directly to them at the airport. This service is especially useful for families with children and luggage, as it eliminates the need to walk long distances or take multiple shuttles to reach the rental car location.

At Harry Reid Airport in Las Vegas, for example, Turo hosts were previously able to park their vehicles in Economy parking structures for easy guest access. However, with new access rules and fees in place, Turo hosts must now drop off vehicles in a remote parking lot across from the Rent-A-Car Center. This change has caused some inconvenience for customers, who now have to take a shuttle to the Center and then walk to the remote lot, which can be challenging for those with luggage and children.

To address this issue, Turo offers a direct-delivery service, where the host can bring the vehicle directly to the customer at the airport. This service provides a more seamless and convenient experience for travellers, especially those with families. The direct-delivery service may incur additional fees, but it can be a worthwhile option for those who prioritise convenience and ease of access.

For Turo hosts, providing direct delivery at the airport may involve coordinating with customers to determine their arrival time and terminal location. It is essential to communicate effectively and ensure that the vehicle is ready and in good condition before handing it over to the renter. Some hosts may choose to use lockboxes or remote key handoffs to facilitate the process, ensuring that the necessary verifications, such as driver's license and selfie uploads, are completed before providing access to the vehicle.

By utilising Turo's direct-delivery service at airports, hosts can enhance the overall rental experience for their customers, making their trip more enjoyable and hassle-free from the moment they step off the plane.

Turo airport in-person exchanges

Turo is a platform that moderates "car-sharing" or car rentals from personal vehicle owners. In-person exchanges at the airport are possible, as demonstrated by LAX Airport in Los Angeles. However, the specific process may vary depending on the airport and local regulations. Here is a general overview of how Turo airport in-person exchanges might work:

Drop-off Process:

• Turo hosts or vehicle owners are responsible for dropping off the rental cars at a designated location, which could be a remote parking lot or a specific area within the airport premises.
• Hosts should ensure that the vehicle is clean, fuelled, and in good condition before handing it over to the renter.
• Turo requires hosts to collect and upload specific documentation from renters, including a driver's license photo and a selfie of the renter holding their license. This verification process must be completed before providing the vehicle's location or access codes.
• Some hosts may opt to use a lockbox system, where the keys are securely stored in the vehicle, and the renter is provided with the lockbox code or other remote unlocking methods.
• Depending on the airport's regulations, there may be additional fees associated with Turo rentals, such as operating fees or parking charges. These fees are typically paid by the host and might be included in the rental price.

Pick-up Process:

• Renters typically receive instructions from the host or Turo regarding the pick-up location and process.
• At some airports, renters may need to take a shuttle or walk to the designated Turo pick-up area, which could be across the street from the main Rent-A-Car Center.
• Upon reaching the vehicle, renters should inspect it for any existing damage and ensure that it is in the expected condition.
• Renters are responsible for returning the vehicle in the same state as it was received, including cleanliness and fuel level.
• Any issues or concerns during the rental period should be promptly communicated to the host and Turo for a smooth return process.

It is important to note that the specific procedures and requirements may vary depending on the airport and Turo's agreements with local authorities. Always refer to the official guidelines provided by Turo and the respective airport for the most accurate and up-to-date information.

Frequently asked questions