Lois Larson
Gatwick Airport offers a range of services to ensure passengers' journeys run as smoothly as possible. The airport's Service Centre, located in the North and South Terminals, can help with travel queries, missed flights, and hotel reservations. For those travelling with a young baby or with a disability, staff are on hand to direct passengers to the appropriate lane, and there is also a special assistance reception desk for those travelling with assistance dogs.
| Characteristics | Values |
|---|---|
| Location | North (by check-in Zone D) and South Terminal (by check-in Zone J) |
| Services Offered | Advice and support on travel, missed flights, hotel reservations, local and national train services, coaches, and private taxis |
| Other Services | Fast Track Passport Control service, assistance for passengers travelling with a young baby or disability, special assistance for passengers travelling with assistance dogs |
| Car Parking | Bookings can be made up to a year in advance, with 24-hour filling stations at both North and South Terminals |
| Picking Someone Up | Short Stay car parks allow parking for up to 30 minutes for £7, and £60 for a full day without pre-booking |
| Electric Vehicle Charging | Dedicated Electric Forecourt® with 30 chargers powered by 100% net zero energy |
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What You'll Learn
Gatwick Service Centre: travel advice, missed flights, and hotel reservations
Gatwick Service Centre is your go-to place for travel advice, missed flight assistance, and hotel reservations. Located in both the North and South Terminals, the Service Centre is here to help with any concerns or queries you may have during your time at the airport.
Travel Advice
The Service Centre's team of travel experts is well-equipped to provide you with travel advice and ensure you reach your destination efficiently. They can explore various transportation options, including local and national train services, coaches, and private taxis, helping you find the most suitable choice for your needs. Whether you're transferring through Gatwick or heading home, their guidance will ensure your journey is as smooth as possible.
Missed Flights
In the unfortunate event that you miss your flight, don't panic. Head straight to the Service Centre, and their highly trained team will provide you with the necessary support. They offer an exclusive booking service to get you back on track and will assist you in finding an alternative flight, whether it's a scheduled, charter, or low-cost option. Their priority is to ensure you can continue your journey as smoothly and efficiently as possible.
Hotel Reservations
The Service Centre also provides assistance with hotel reservations. They have exclusive, negotiated rates at hotels within London Gatwick, across the UK, and even overseas. Regardless of your budget, their team can help you find suitable accommodation to ensure your comfort during your stay.
Additionally, Gatwick Airport offers a range of other services to enhance your travel experience. This includes special assistance for travellers with disabilities or young babies, a dedicated electric vehicle charging station, and various parking options, which can be booked in advance to secure the best prices.
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Gatwick Special Assistance: support for those travelling with assistance dogs or equipment
Gatwick Airport has demonstrated its commitment to providing equal rights to travel for all its passengers, including those with disabilities. The airport has made significant efforts to cater to all types of passengers, including those with special assistance needs.
If you are travelling with an assistance dog, it is important to notify your airline at least 48 hours before your flight. Assistance dogs are the only dogs allowed inside the terminal buildings, excluding those travelling on flights. When you arrive at the airport, proceed to the special assistance reception desk, and the staff will be happy to help you. If your assistance dog requires a "Service Animal Spend Area," you can request this from a member of the Special Assistance team.
For those travelling with their own mobility equipment, it is essential to inform your airline in advance. You can bring your equipment right up to the departure gate. If you are travelling with an electric wheelchair or mobility scooter, staff will meet you at the departure gate to assist with safely powering off the device for the flight. Upon arrival at Gatwick, your mobility equipment should be available at the aircraft door as you disembark. In some cases, you will be accompanied to Baggage Reclaim to collect your equipment.
Gatwick Airport also offers a "chill-out zone" for passengers who may benefit from a calm environment before their flight. This area includes floor cushions, bean bags, and digital display panels with colourful visual features. The airport has partnered with AccessAble to provide detailed access guides to help passengers with disabilities navigate the terminals, car parks, and train station more easily.
If you require special assistance or have any queries, you can contact Gatwick Airport directly. It is recommended to book assistance at least 48 hours in advance to ensure the best possible service.
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Gatwick parking: booking, locations, and pricing
Gatwick Airport offers a range of parking options to suit different needs and budgets. The airport's Service Centre, located in the North and South Terminals, can provide assistance with various travel-related queries, including parking.
Booking
Gatwick Airport parking can be booked online through the official website, which allows for free amendments up to 24 hours before arrival. Third-party websites, such as Purple Parking, also offer Gatwick parking deals and allow for comparisons between different parking services.
Locations
Gatwick Airport provides several parking options with varying distances and transfer times to the terminals:
- Long Stay Parking: Recommended for longer stays, this option is located a short bus ride away from the North and South Terminals, with buses running every 10 to 12 minutes. It offers family-friendly parking bays and Blue Badge bays for Blue Badge holders.
- Short Stay Parking: Ideal for speed and convenience, Short Stay car parks are located close to the terminals, offering minimal walking distances.
- Park & Ride: This option involves parking in a secure off-site car park and taking a free shuttle to the terminal. It is usually the cheapest option.
- Meet & Greet: A convenient choice where you drive to the terminal forecourt, hand over your keys to an insured driver, and walk directly to departures.
Pricing
Gatwick Airport parking prices vary depending on the option chosen and the duration of stay. Long Stay parking costs £38 for the first day and £32 for subsequent days. Pre-booking is recommended to secure the best rates. Third-party providers like Purple Parking offer deals and discounts, with savings of up to 75% compared to on-the-gate prices.
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Gatwick transport: coaches, buses, and taxis
Gatwick Airport offers a range of transport options for travellers, including coaches, buses, and taxis.
Coaches and Buses
National Express is the largest coach service provider at Gatwick Airport, offering direct connections to over 50 destinations across the UK, including Heathrow Airport. Fares start at £6.50 one way, and coaches depart from outside the North and South Terminals, with free Wi-Fi, USB charging ports, air conditioning, and onboard toilets. Tickets can be booked online or at the National Express ticket desks in both terminals. Other coach operators, such as Flixbus, also provide services to and from the airport.
For local travel, Metrobus operates an extensive network of bus routes connecting Gatwick Airport to nearby towns and villages. The Metrobus stops are located on Furlong Way (bus stops 9 and 9a) for the North Terminal and on the lower forecourt (Bus Stop 9) for the South Terminal, approximately a five-minute walk from the main terminal arrivals level.
Additionally, the Gatwick Hoppa bus service runs 24/7, connecting hotels around the airport to both terminals. Tickets can be purchased at the hotels or directly from the driver, and anyone can use this service, regardless of their hotel stay.
Taxis
Gatwick Airport's official private hire transfer service is provided by Airport Cars Gatwick, offering safe, reliable, and trusted transportation. They can be pre-booked, and their dedicated fleet is located at both the North and South Terminals. Other taxi operators also service the airport, and passengers can use these by booking directly with the companies.
For those arriving by taxi, a drop-off charge of £7 is applicable, which is usually added to the fare. Gatwick Airport also provides a dedicated 24/7 waiting area for private hire vehicles, accessible via Autopay or by paying online or at a pay machine using a credit or debit card.
Gatwick Airport Assistance
Gatwick Airport's Service Centre, located in the North (by check-in Zone D) and South Terminal (by check-in Zone J), offers assistance with transport options, including coaches, trains, and private taxis. They can help with queries, missed flights, and hotel reservations, ensuring travellers reach their destinations smoothly.
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Gatwick complaints: accessibility issues
Gatwick Airport aims to make your entire airport experience as smooth and seamless as possible. They welcome feedback about your experience as it helps them improve their services. If you have any accessibility issues or other complaints, Gatwick Airport has a two-stage complaints procedure in place to help resolve them.
How to File a Complaint
You can file a complaint by filling out Gatwick Airport's online feedback and complaints form. Complaints must be made no later than 30 days after the date of travel unless there are exceptional circumstances. If you are unhappy with the response following stage one, you can contact Gatwick Airport again, and they will review the handling of your complaint and provide a further response within 14 working days.
Contact Gatwick Airport's Service Centre
You can also contact Gatwick Airport's Service Centre, located in the North (by check-in Zone D) and the South Terminal (by check-in Zone J). The Service Centre offers a range of services to help you at the airport and beyond. Their team of highly trained travel experts can provide advice and support on local and national train services, coaches, and private taxis. They can also assist with hotel reservations and provide exclusive, negotiated rates at hotels within London Gatwick, around the UK, and overseas.
Contact Gatwick Airport via Resolver
You can also contact Gatwick Airport via Resolver, an independent issue-resolution tool that enables the raising and handling of consumer issues. Resolver helps you stay on top of your complaint by keeping all of your communications in one place and provides email templates, up-to-date contact processes, and reminders.
Further Action
If you are still unhappy with the outcome of your complaint, you can refer it to the Centre for Effective Dispute Resolution (CEDR), an independent body approved by the Civil Aviation Authority to provide dispute resolution services. You will need to refer your complaint to CEDR within 12 months of receiving a deadlock response from Gatwick Airport.
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Frequently asked questions
You can go to the Service Centre, located in the North (by check-in Zone D) and the South Terminal (by check-in Zone J). The team at the Service Centre will help you get back on track.
Speak to a member of staff at the airport, and they will direct you to an appropriate lane. You can also go to the special assistance reception desk, and the staff there will be happy to help.
Gatwick Airport has a few parking options. You can book parking up to a year in advance, and there is no minimum or maximum length of stay for Short Stay car parks. If you are picking someone up, you can park in the North or South Terminal Short Stay car park for up to 30 minutes for £7.
The Service Centre can help you with transport options to and from the airport, including local and national train services, coaches, and private taxis.
