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San Francisco International Airport (SFO) offers a variety of ways to get in touch and assist travellers. The airport provides a range of services, including wheelchair and baggage assistance, and encourages passengers to contact their airline directly for these requests. SFO also offers free phone calls to 48 contiguous states and free Wi-Fi access. For specific queries, such as baggage storage or shower facilities, dedicated contact information is available on their website. The airport welcomes feedback and comments during their operating hours, Monday through Friday, 8 am to 5 pm PST.
| Characteristics | Values |
|---|---|
| Hours of operation | 8:00 a.m. - 5:00 p.m. PST, Monday - Friday |
| Phone number for general enquiries | 1.800.I.FLY.SFO or 650.821.8211 |
| Phone number for baggage assistance | 9.821.9187 from telephones at main entry doors or 650.821.9187 from cell phones |
| Phone number for WiFi-related enquiries | 855.415.WIFI |
| Phone number for Airport Travel Agency | 650.877.0422 |
| Email for Airport Travel Agency | [email protected] |
| Phone number for shower facilities | 650.877.0798 |
| Phone number for Airport Butler | 855.822.9868 |
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What You'll Learn
Phone and email contact information
San Francisco International Airport (SFO) has a range of phone and email contact options for passengers. The airport's hours of operation are 8:00 a.m. - 5:00 p.m. PST, Monday - Friday.
Phone Contact Information
- For general enquiries, passengers can call 1.800.I.FLY.SFO or 650.821.8211.
- For baggage assistance, passengers can call 9.821.9187 from the telephones located at the main entry doors or 650.821.9187 from their cell phone.
- To contact the Airport Travel Agency regarding baggage storage, passengers can call 650.877.0422 or send an email to [email protected].
- For information about shower facilities, passengers can call 650.877.0798.
- For WiFi-related enquiries, passengers can call 855.415.WIFI.
- For wheelchair assistance, passengers should contact their airline. At the International Terminal, passengers can also dial 9.1.415.310.4434 from the specially marked phones at all terminal entry doors.
Email Contact Information
The Airport Travel Agency can be contacted via email at [email protected]. This is the recommended contact method for enquiries regarding FedEx, UPS, and USPS shipping and courier services.
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Wheelchair assistance
San Francisco International Airport (SFO) is committed to ensuring an accessible and inclusive airport experience for all passengers. The airport has implemented several features to assist travellers requiring wheelchair assistance.
Firstly, passengers requiring wheelchair assistance are encouraged to notify their airline of their needs when booking their flight or shortly after booking. This allows the airline to arrange the necessary assistance and ensure a smooth travel experience. Each airline is mandated by the Department of Transportation (DOT) to provide assistance to passengers with disabilities at various stages of their journey, including getting on and off the plane, passing through security checkpoints, and navigating to and from the terminal entrance or vehicle drop-off/pick-up point.
Upon arrival at the airport, passengers with wheelchair requests should approach an airline representative at their airline's ticketing counter for assistance. At Domestic Terminals 1, 2, and 3, skycaps and/or airline staff are readily available at curbside and check-in areas to help. For the International Terminal, passengers should go to their airline's designated counter. Alternatively, passengers can use the specially marked phones at all terminal entry doors by dialling 9.1.415.310.4434.
It is important to note that due to the narrow walkways throughout the airport, motorized carts are not available for passenger transport within the airport terminals. However, SFO has ramps throughout the public areas of the airport and terminals to facilitate easy mobility for wheelchair users. Service animals are also permitted in the airport, terminals, and AirTrain.
Additionally, passengers can take advantage of the TSA Cares helpline, which provides information on screening procedures for individuals with disabilities, medical conditions, or other special circumstances. TSA Cares also coordinates assistance through checkpoint screening, but passengers must contact them at least 72 hours before their trip.
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Baggage assistance
San Francisco International Airport (SFO) offers various options for baggage assistance. If you are an arriving international passenger, you will find porters and baggage carts in the U.S. Arrivals Hall. These porters wear uniforms and bright yellow vests. If a porter is not readily available, you can request assistance from a uniformed official or use one of the courtesy phones located on the walls. You can also call Primeflight directly at (650) 333-5670. Departing international passengers will find porters curbside on the departures level or inside the International Terminal.
If you require baggage assistance as a departing guest, you can approach the curbside attendant upon your arrival at the airport. Alternatively, you can use the telephones located at the main entry doors by dialling 9.821.9187, or you can call 650.821.9187 from your mobile phone.
For wheelchair, language, baggage, and flight connection assistance, you may need to contact your airline. Airlines are mandated by the Department of Transportation (DOT) to provide assistance to passengers with disabilities as they navigate through the airport. This includes assisting passengers from the terminal entrance to the departure gate, passing through security, and boarding the aircraft to their seat. Passengers can usually reserve wheelchair assistance in advance by contacting their airline or requesting it online via the airline's website.
If you need to store your baggage, this can be done at the Airport Travel Agency, located on the Departures/Ticketing Level of the International Terminal, near the entrance to Gates G1-G14. The Airport Travel Agency can be contacted at 650.877.0422 or [email protected].
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Connecting flights
San Francisco International Airport (SFO) has a range of services to assist passengers with connecting flights. Here is some essential information for travellers with connecting flights at SFO:
Connecting from an International to a Domestic Flight:
If you are connecting from an international to a domestic flight at SFO, you must complete US Customs and Border Protection (CBP) entry procedures in the Federal Inspection Area Arrivals Hall. After clearing CBP, proceed to Baggage Claim and collect your luggage. All arriving passengers, regardless of their connection status, must claim their baggage, go through customs, and exit via the connecting flight exit. Then, you will need to go through a security checkpoint to access your next flight.
After exiting the International Terminal Arrivals Hall, you can transfer between terminals by walking or using the AirTrain, SFO's automated terminal transit system. All terminals are connected by pre and post-security walkways, so you can walk to your next gate if you prefer.
Connecting from a Domestic to an International Flight:
If you are connecting from a domestic to an international flight, you can walk to your next gate without exiting and re-entering security, as all SFO terminals are connected by post-security connectors.
General Information:
- Connecting passengers exiting the Arrivals Hall should look for doors marked "Connecting Flights."
- If you need to re-check your baggage, you can do so at the Baggage Desks located outside the exit. If an agent is unavailable or your baggage is not tagged to its final destination, visit your airline's ticket counter.
- Connecting passengers must clear security before boarding their next flight.
- It is recommended to allow at least 2-3 hours for connecting flights to account for immigration, customs, re-checking luggage, security, and reaching your departure gate.
- For connections under one hour, it is advised to notify your airline.
- If you need assistance with your wheelchair or have other special service requests, notify your airline when arranging your flight. Upon arrival, approach an airline representative at their ticketing counter for assistance.
- Baggage storage is available at the Airport Travel Agency, located on the Departures/Ticketing Level of the International Terminal near gates G1-G14.
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Facilities for disabled travellers
San Francisco International Airport (SFO) is committed to ensuring an accessible and inclusive airport experience for all passengers. Here are some of the facilities available for disabled travellers:
Wheelchair Assistance
All wheelchair services are arranged and managed by the airlines. Passengers can reserve wheelchair assistance in advance by contacting their airline or requesting it online via the airline's website. Airlines are mandated by the Department of Transportation (DOT) to provide assistance to passengers with disabilities as they navigate through various parts of the airport. This includes assisting passengers from the terminal entrance or vehicle drop-off point to the departure gate, passing through security checkpoints, and boarding the aircraft to their seat. Similar assistance is provided for connecting flights and upon arrival.
Sensory Room
SFO has a sensory room designed specifically for neurodivergent travellers and their families to help them prepare for their journey. The sensory room is open to all guests.
TSA Cares
TSA Cares is a dedicated helpline that provides information on screening procedures for travellers with disabilities, medical conditions, or other special circumstances. They also coordinate assistance through checkpoint screening. Passengers can call TSA Cares at least 72 hours before their travel to avail of this service.
Service Animals
Service animals are permitted in the airport, terminals, and AirTrain.
Phone Services
Phone services for deaf and hard-of-hearing individuals are available at the International Terminal, Harvey Milk Terminal 1, Terminal 2, and Terminal 3 at the Airport Information Booths. Free phone calls can be made to the contiguous 48 states, while calls to other locations require a calling card. VRS Services are also available at the Airport Information Desks.
Visual Paging
SFO provides visual paging screens throughout the airport and terminals, in addition to audio paging services. Paging services can be accessed by calling 1.800.I.FLY.SFO or 650.821.8211 and selecting option 2.
Baggage Assistance
Baggage assistance is available to all departing guests upon request. Travellers can approach the curbside attendant or dial 9.821.9187 from the telephones located at the main entry doors.
Airport Butler
Airport Butler offers customised concierge services, including meet and assist for departing, arriving, and connecting passengers. Services are available in multiple languages, and reservations can be made by calling 855.822.9868.
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Frequently asked questions
You can reach the airport operator at 1.800.I.FLY.SFO or 650.821.8211.
S. McDonnell Rd. Landov + S. Links Road, San Francisco, California.
