Owais Crawford
Ola cabs are available at Mumbai International Airport, with a pick-up point at level P7 of Terminal 2. You can book an Ola cab through the Ola app or by visiting the Ola booth at the airport. When booking through the app, you can choose from various car categories, including Mini, Sedan Prime, or SUV, and pay through Ola Money, Card, UPI, or Cash. If you are unable to use the app, you can provide your phone number to the Ola booth staff, who can book the ride for you. It is recommended to pay the driver in cash if booking through the booth to avoid potential double-charging issues.
| Characteristics | Values |
|---|---|
| Booking Methods | Via the Ola app, or by visiting the Ola booth at the airport |
| Pick-up Point | Level P7 |
| Payment Methods | Cash, Ola Wallet |
| Cancellation | Free until receiving driver details; cancellation fee applies if cancelled within 5 minutes of receiving driver details |
| Additional Charges | State taxes, permits, tolls, parking fees |
| Available Services | Ola Mini, Ola Prime Sedan, Ola Prime Plus, Ola Prime SUV, Ola Rental Cars, Ola Outstation Cabs, Auto Rickshaw, Bike Taxi |
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What You'll Learn
Booking an Ola cab from Mumbai Airport T2
Ola cabs are available at Terminal 2 of Mumbai International Airport. After collecting your luggage, head to Level P7, which is the designated Ola pick-up point.
You can book an Ola cab in advance or on-demand using the Ola app, which is available on Google Play. The app offers various ride options, including cabs, auto rickshaws, and bike taxis. You can select the type of vehicle that best suits your needs, such as the Ola Mini for a wallet-friendly option or the Ola Prime SUV for more space.
When booking through the app, you can make your reservation up to seven days in advance or as soon as 15 minutes before your desired pick-up time. After confirming your booking, you will receive a unique OTP (one-time password) via SMS or on the Track Ride screen of your Ola app. Keep this OTP handy, as you will need to share it with your driver once you board the cab.
If you encounter issues with network connectivity or prefer in-person assistance, you can visit the Ola booth at the airport. Provide them with your mobile number, and they will book the ride for you. You can also pay the driver in cash if needed. However, be cautious, as there have been reports of duplicate charges for the same ride when booking through the booth.
Keep in mind that ride cancellations are common, and drivers may cancel after learning your destination. If this occurs, you can either rebook or visit the Ola office on Level P7 to have them book a ride for you.
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Using the Ola app to book a ride
To book an Ola ride from Mumbai Airport, you can use the Ola app on your smartphone.
First, download the Ola app from your device's app store and set up an account. Ensure that your device is connected to the internet and that you have a stable connection.
Once the app is installed and you have an account, open the app and log in. On the homepage, you will see an option to book a ride. Tap on this option, and you will be asked to enter your pickup location. Enter "Mumbai Airport" as your pickup location, and the app will use your device's GPS to pinpoint your exact location within the airport.
You will then be asked to set a drop-off location. You can either enter the address manually or select a location on the map. After you have set the drop-off location, the app will display the estimated fare for the ride. Review the fare, and if you are satisfied, proceed to confirm the booking.
The app will then match you with a nearby driver, and you will be able to see the driver's details, including their name, vehicle number, and their current location on the map. You will also be able to contact the driver directly through the app if needed.
Note that you can book an Ola ride from Mumbai Airport without using the app by visiting the Ola booth at the airport. Provide them with your mobile number, and they will book the ride for you. However, it is generally more convenient and efficient to use the app, as it allows for greater flexibility and ease of use.
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Finding the Ola pick-up point at Mumbai Airport
If you're looking to find the Ola pick-up point at Mumbai Airport, here's some information to guide you. As of September 28, 2021, the designated Ola pick-up location at Chhatrapati Shivaji Maharaj International Airport (CSMIA), previously known as Mumbai International Airport, has been shifted for a seamless and quick exit.
The new Ola pick-up point is located at Level P4 of the Multi-Level Car Parking (MLCP) at Terminal 2. This is a change from the previous location at Level P7, where there is also an Ola office. When you arrive at the airport and need to catch an Ola cab, make your way to Level P4 of the parking lot at Terminal 2. This new location is designed to provide a quick and efficient exit for passengers.
If you're unable to book an Ola ride using your phone, or you're experiencing network issues, there's no need to worry. Mumbai Airport has an Ola booth where you can book your ride. Provide them with your mobile number, and they will assist you in booking the cab. You can also pay the driver in cash if needed. This booth is located at Level P7, where the previous pick-up point was situated.
It's important to note that some travellers have reported issues with Ola drivers cancelling rides after learning the passenger's destination. This issue is not unique to Mumbai Airport and has been observed at other locations as well. Nevertheless, CSMIA has implemented stringent standard operating procedures and issued guidelines to authorised cab services and drivers to ensure the safety and comfort of passengers.
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Issues with Ola drivers cancelling rides
Ola cabs are available at Mumbai International Airport Terminal 2. The pick-up point is on level P7. However, there have been several issues with Ola drivers cancelling rides from the airport.
One customer reported that their driver called to ask for their destination and then cancelled the ride after they disclosed this information. When the customer booked a ride for the second time, the driver did not move towards them. After 20 minutes of waiting and calling the driver, who did not pick up the phone, the ride was cancelled again.
Another customer reported a similar issue, stating that their driver called to ask for their destination and then cancelled the ride. This practice is not limited to Mumbai Airport, but it is a standard practice for Ola and Uber drivers everywhere. Drivers cancel rides after asking for the destination if they feel that the destination is too close or too far.
In response to the slew of complaints by consumers on various social media platforms, a state government-appointed committee was set up in April 2023 to address these issues. Mumbai Grahak Panchayat chairperson, advocate Shirish Deshpande, welcomed the decision and said that the government should confirm the mode of payment to the passenger when transacting with the cab aggregator. As of August 2023, Uber and Ola drivers may face fines for cancelling rides.
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Resolving payment issues with Ola
To book an Ola cab from Mumbai International Airport, head to level P7, where the Ola pick-up point is located. You can book a ride using the Ola app on your phone. However, if your phone network is not working or the airport Wi-Fi is weak, you can go to the Ola booth and they can book the ride for you.
Now, if you encounter payment issues with Ola, there are a few things you can try to resolve them.
Firstly, if you have been double-charged for a ride, as in the case where you paid the driver in cash but your Ola wallet was also charged, you may not be able to resolve this through the app. You may need to contact Ola customer support to dispute the charge and request a refund.
Secondly, if you use OlaMoney Postpaid to pay for your rides, you can manage your payments by selecting OlaMoney Postpaid as the payment mode at the time of booking. This option provides hassle-free payments without the need to worry about wallet recharge. You can pay up to 15/30 days, depending on your billing cycle, or until you reach your OlaMoney Postpaid limit. To check your postpaid billing date, go to the Payments option in your Ola app menu and select OlaMoney Postpaid.
Additionally, if you have the OlaMoney Credit Card, you can earn cashback on your rides and other purchases. To use this payment method, simply select your OlaMoney Credit Card from the 'Pick a Payment' option before confirming your booking. For example, you can receive 7% cashback on your Ola rides and 5% cashback on flight tickets. The cashback will be credited to your OlaMoney wallet, which you can then use across various merchants.
Furthermore, if you need to cancel a ride and request a refund, you can do so through the OlaMoney Postpaid+ account. If the merchant allows cancellations within their policy, the amount will be refunded to your account. Partial cancellations and refunds are also possible for multiple-product orders. You can access this feature by opening the Ola app, going to the OlaMoney section, and following the prompts to pay your dues. You will receive timely reminders to repay any outstanding amounts.
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Frequently asked questions
You can book an Ola cab from Mumbai Airport by using the Ola app or by visiting the Ola booth. In the app, you can select the Outstation icon to book an intercity ride.
The Ola pick-up point at Mumbai Airport is on level P7.
You can book your Ola ride as early as 7 days in advance or as soon as 15 minutes before you need to leave.
You can pay for your Ola ride via Ola Money, Card, UPI, or Cash. You can select your preferred payment option before confirming the booking.
