Uber At O'hare: Is Ride-Sharing Allowed At The Airport?

Uber is available for drop-offs and pickups at Chicago O'Hare International Airport (ORD). The rideshare company offers various services, from private rides to premium cars and cost-effective options, for passengers travelling on domestic or international flights. Uber drivers must follow specific regulations and procedures for drop-offs and pickups at the airport, including displaying the required decals and licences and adhering to designated waiting areas and pickup spots.

Uber pickup and drop-off at O'Hare Airport

Uber services are available at Chicago O'Hare International Airport (ORD) for both pick-up and drop-off. The exact location of the pick-up zone depends on several factors, including the arrival gate/terminal, arrival time, airport regulations, construction, and where you are when you request a ride.

For UberX, Uber Comfort, and UberXL rides, you must meet your driver within 45 minutes of your flight's arrival to avoid late fees. You can meet your driver on the Departures level of Terminal 2, near the "Rideshare Pickup" sign. This is also the case for Uber-X/XL/Select rides, with the waiting area located between Door 2A and Door 2D.

If you are requesting Uber Black or SUV, you need to meet your driver on the Arrivals level of any terminal, near the "Rideshare Pickup" sign. This is also where UberSELECT riders should go.

When requesting a ride, you will be asked to confirm your terminal and door number. You can also look for signs pointing to designated airport rideshare zones. If you cannot find your driver, you can contact them through the app to confirm your location.

For drop-offs, Uber offers a range of options, from private rides to premium cars and cost-effective alternatives. You will be taken to the departures entrance of the terminal you select. It is recommended that you arrive at the airport three hours before your international flight. You can reserve a ride in advance to minimise wait times and save the trip to your Uber account for future scheduling.

Uber driver requirements at O'Hare Airport

Uber drivers intending to pick up passengers at O'Hare International Airport (ORD) must adhere to specific requirements to avoid receiving a citation or restricted access to airport trips. Here are the key Uber driver requirements for ORD Airport:

Airport Quiz and Documentation

Before picking up passengers at ORD Airport, Uber drivers must complete an airport quiz. Additionally, certain documents are required, and drivers must ensure they have the necessary paperwork before arriving at the airport.

Uber Decal and TNP License

Local regulations require Uber drivers to display the airport decal on the rear passenger-side windshield, facing outward. Beneath the Uber decal, drivers must place their TNP license on the vehicle's dashboard or display an electronic version on a mobile device. Uber provides this documentation, and it is mandatory for operating at the airport.

Geofence-Based Virtual Queue System

Uber utilizes a geofence-based virtual queue system at ORD Airport. This means that drivers must be located in the designated waiting area to receive trip requests. Drivers waiting outside the designated area will not receive any trip requests.

Driver App Requirements

When on airport property, the Uber Driver app must remain open at all times. Drivers should not go offline until they exit the airport area. Uber encourages drivers to keep their apps open in the designated waiting area for up to an hour if possible.

Pickup and Drop-off Instructions

Uber provides specific instructions for pickups and drop-offs at ORD Airport. Once a trip request is accepted, the Uber Driver app navigates the driver to the selected pickup location. Drivers are asked to yield to emergency vehicles, avoid bus pickup zones and ADA-accessible spaces, and not block the curb. For drop-offs, drivers take passengers to the departures entrance of the selected terminal.

Trip Cancellation and Service Disruption

Uber has policies in place to maintain a consistent service level. Drivers who improperly use the app and intentionally disrupt the service, including excessive cancellations or asking riders to cancel, may lose the ability to receive trip requests to and from ORD Airport through the Uber Driver app.

Accident Reporting

In the event of a non-injury accident within the O'Hare Airport TNP waiting lot or at its entrance, drivers must head to the designated TNP accident investigation site, located in the helipad area. Drivers should remain at the site for the police to report the accident and provide any necessary information. Uber will not pay for any citations that drivers incur.

Uber rider requirements at O'Hare Airport

Uber is available at Chicago O'Hare International Airport (ORD). Here are some key requirements and instructions for riders using Uber at this airport:

Pickup Zones

The pickup zone depends on your arrival gate/terminal, arrival time, and other factors. Generally, for most ride options, you will meet your driver on the Departures level of Terminal 2. Look for signs that say "Rideshare Pickup zone". However, if you have requested Uber Black or SUV, meet your driver on the Arrivals level of any terminal, where they will be with other car and limo services.

Ride Requests

Use the Uber app to request a ride and select the Chicago O'Hare transportation option that suits your group size and luggage needs. You will receive directions and specific pickup points directly in the app.

Service Options

Uber offers various ride options at ORD, including UberX, UberXL, UberSELECT, Uber Black, and Uber SUV. The type of ride you request will impact the cost of your trip, along with the estimated length and duration of the trip, tolls, and current demand. You can see an estimated price before requesting by entering your pickup spot and destination.

Pets and Service Animals

Service animals are allowed in all Uber rides and drivers cannot refuse a trip because of their presence. For pets, it is recommended to select the Uber Pet option or check with the driver before your trip.

Car Seats

By law, small children are required to be in a car seat.

Cancellations

You can cancel your reservation without charge up to 60 minutes before the pickup time. If you cancel after that and a driver has already been confirmed, you will be charged a cancellation fee.

Flight Delays

If your flight is delayed, your Uber driver will be informed of the schedule change. For UberX, Uber Comfort, and UberXL rides, you can meet your driver up to 45 minutes after your flight's arrival before late fees apply.

Uber pickup locations at O'Hare Airport

Uber is available at Chicago O'Hare Airport, with designated pickup locations at each terminal. The exact location of the pickup zone depends on several factors, including the arrival gate/terminal, arrival time, airport regulations, construction, and where the ride is requested.

For UberX, Uber Comfort, and UberXL rides, passengers should meet their driver on the Departures level of Terminal 2, up to 45 minutes after their flight's arrival. The pickup location is in the waiting area, between Door 2A and Door 2D.

For Uber Black or SUV, passengers should meet their driver on the Arrivals level of any terminal, near the other car and limo services. At Terminal 5, this is on the lower level, near Door 5C.

There are no longer any rideshare pickups from Terminals 1 and 3. Passengers arriving at Terminal 1 should head upstairs and out of Door 1G, then turn right and keep walking until they see the rideshare loading zones near Door 2A. Passengers arriving at Terminal 3 should go out of Door 3A, turn left, and keep walking until they see the rideshare loading zones near Door 2D.

Passengers should verify their ride before getting into the car and can do so by checking the driver's name, license plate, and car color in the app. If there is any difficulty finding the driver, the app can be used to contact them and confirm the pickup location.

Uber drivers must follow specific regulations when picking up passengers at O'Hare Airport. They must complete an airport quiz and obtain the necessary decals, which must be displayed on the front and rear windshields of their vehicles. Drivers must also remain in the designated waiting areas to receive trip requests and keep the Driver app open at all times while on airport property.

Uber ratings for trips to and from O'Hare Airport

Uber is available for rides to and from Chicago O'Hare International Airport (ORD). Riders rated their drivers for trips from Chicago to ORD Airport an average of 5.0 stars (based on 83,209 ratings). Riders rated their drivers for trips from ORD Airport to Chicago an average of 5.0 stars (based on 100,668 ratings).

The cost of an Uber trip to or from ORD Airport depends on factors such as the type of ride requested, the estimated length and duration of the trip, tolls, and current demand for rides. You can see an estimate of the price before requesting a ride by entering your pickup spot and destination. The actual price will then be shown in the app based on real-time factors.

Uber offers various ride options to and from the airport, including UberX, Uber Comfort, UberXL, Uber Black, Uber Black SUV, Uber Premier, Uber Premier SUV, and Uber Pet. Uber Reserve allows you to schedule a ride up to 90 days in advance, and your driver will be informed of any flight schedule changes.

Pickup locations at ORD Airport depend on the type of ride requested and the terminal. For UberX, Uber Comfort, and UberXL rides, meet your driver upstairs on the Departures level of Terminal 2, near Door 2A or Door 2D. Look for the "Rideshare Pickup zone" signs. For Uber Black, Uber Black SUV, Uber Premier, Uber Premier SUV rides, meet your driver downstairs on the Arrivals level of any terminal, near the other car and limo services.

When requesting a ride at the airport, you will be asked to confirm your terminal and door number. Verify your ride before getting in by checking the driver's name, license plate, and car color in the app. If you can't find your driver, contact them through the app.

Frequently asked questions