Airport Trips: Boon Or Bane For Uber Drivers?

Uber drivers have a variety of opinions when it comes to airport trips. While some drivers prefer airport trips, others tend to avoid them. Uber drivers who prefer airport trips believe that airports are their most profitable venue. They maximize their earnings by understanding rider demand, avoiding long queues, and catering to both arriving and departing passengers. However, some Uber drivers dislike airport trips due to the potential for long wait times and short, unprofitable rides. In some cases, drivers may even manipulate the app or use alternative methods to determine the passenger's final destination and decide whether the trip is worth their time.

Uber drivers maximising earnings with airport trips

Airports can be a great source of income for Uber drivers, with nearly 40% of drivers reporting that an airport was their most lucrative venue. However, it's important to keep in mind that airports can be complicated places to navigate, with their own unique set of rules and procedures. Here are some tips for Uber drivers to maximise their earnings with airport trips:

Understand Rider Demand

It's important to always know how much rider demand there is at your airport. Use apps like Gridwise to check passenger demand and flight information, including any cancelled flights. This will help you decide which airport to head to and when.

Avoid Long Queues

At some airports, you may need to wait in a designated staging area to receive a ride request. Use apps or websites that allow you to monitor your position in the queue and only head to the airport when passenger demand is high and driver supply is moderate or low.

Don't Forget Departing Passengers

Remember that airports have both arriving and departing travellers. Hanging out near common business hotel areas a few hours before a departure peak can be a great way to find passengers who need a ride to the airport.

Use Airport Alerts

Set up alerts on apps like Gridwise to receive notifications when passenger demand is increasing or when there are flight delays. This will help you maximise your trips to and from the airport.

Build Rapport with Passengers

Greet your passengers with a smile and let them know when you start the trip. This helps build trust and makes passengers feel comfortable. Ask them if they are in a hurry to show that you are genuinely trying to provide the best service. A positive interaction can lead to a fun ride, a great rating, and a nice tip.

Assist with Luggage

Most riders travelling to or from the airport will have luggage. Clear out your trunk to make room for their bags and offer to help them with their luggage.

Know the Airport Rules

Before heading to the airport, check if you need a special permit or placard, and familiarise yourself with the airport's approved pickup and drop-off locations. These may differ from where you usually pick up or drop off passengers.

By following these tips, Uber drivers can maximise their earnings and provide a great experience for their passengers travelling to and from the airport.

Pros and cons of airport trips for drivers

Pros

Airport trips can be a great way for drivers to maximise their earnings. In a survey by Gridwise, nearly 40% of drivers said an airport was their most lucrative venue. Airports have a high volume of passengers, and drivers can take advantage of this by monitoring rider demand and planning their trips accordingly. Drivers can also benefit from the convenience of having a stream of customers in one location, without having to travel around the city to find riders.

Cons

However, there are also some challenges associated with airport trips. Airports can be complicated places to navigate, with specific rules and regulations that drivers must follow. These rules can vary by city, and drivers may need special permits or placards to operate at airports. Drivers also face competition from other rideshare drivers at airports, which can result in long queues and waiting times.

Another issue is that airport trips may not always be worth the driver's time and effort, especially if the rider is going a short distance or to a neighbourhood where it is difficult to get another pickup. In such cases, drivers may prefer to receive a cancellation fee instead of completing the trip. This practice is against Uber policy, but some drivers still engage in it.

Additionally, riders going to or from the airport usually have luggage, which can take up space in the driver's vehicle. This may be inconvenient for drivers, especially if they have a small car or are already low on space.

Overall, while airport trips can be lucrative for drivers, they also come with their own set of challenges and considerations. Drivers need to be strategic about how and when they take airport trips to ensure they are maximising their earnings and providing good customer service.

Uber driver scams

While Uber is a convenient way to get around, it's not without its pitfalls. Here are some common Uber driver scams to be aware of:

Faking an App Glitch

The driver claims their app has gone offline during the trip and asks you to pay in cash. You may end up paying twice for the ride—once in cash and once through the app. Uber rides should always be completed using the app's payment system.

Insisting You've Selected Cash

The driver falsely claims that you've chosen cash as your payment method and asks for payment in bills when you arrive at your destination. You may later be charged a cancellation fee because the driver canceled right before reaching your drop-off point.

Non-Uber Drivers at Airports

Non-Uber drivers at airports may approach you, claiming to be your assigned ride. They may urge you to cancel your Uber ride and pay them in cash. Always pre-arrange your trips using the Uber app and confirm the details before getting into any vehicle.

Scamming for Cancellation Fees

Some drivers deliberately avoid heading towards the passenger to frustrate them into canceling, making it seem like it's the rider's fault. If you suspect this is happening, contact Uber for help.

Asking You to Pay Tolls

Uber handles toll charges and reimburses drivers, so you should not be asked to pay tolls during your trip.

Bait-and-Switch Scams

A driver accepts your request but then cancels. Another driver arrives in a different car and may charge you in cash, sometimes even double the original fee. Always verify the fee and your destination before committing to the ride.

Fake "Cleaning Fee"

Some drivers may claim vandalism or messiness and charge a "cleaning fee" after riding with a large group. Take pictures of the vehicle before and after your trip to dispute any unwarranted charges.

Calling Passengers in Advance

Although Uber drivers are not supposed to know the destination until the trip has started, some drivers call passengers in advance to find out where they want to go. If the driver thinks the trip is not worth their time, they may cancel the request.

Other Scams

Other scams to be aware of include creating false driver or rider accounts, providing incorrect information when opening an account, driving an unapproved vehicle, and claiming fraudulent fees.

To protect yourself from scams, always verify driver information, track your route, use in-app communication, avoid cash transactions, be cautious of unusual fees, and document your ride.

Uber driver tips for airport trips

Airports can be complicated places for Uber drivers, but there are several things you can do to make sure you're prepared for your first pickup or dropoff. Here are some tips to help you navigate airport trips successfully:

Know the Basics and Get Information in Advance

Before heading to the airport, it's essential to familiarize yourself with the basics of airport trips. Check with Uber to see if you need a special permit or placard for your specific airport. Each airport may have different rules and operating procedures, so visit your local Greenlight Hub or the airport's website to get familiar with the regulations. Knowing the approved pickup and drop-off locations beforehand will save you time and hassle.

Understand Rider Demand and Avoid Long Queues

Use tools like the Gridwise app to track passenger demand and detailed flight information. This will help you identify when the airport is expected to be surging with rider demand and plan your trips accordingly. By checking flight schedules and peak travel times, you can increase your chances of getting ride requests and reduce your waiting time.

Ask the Right Questions

When taking a rider to the airport, it's helpful to ask them which airline they're flying with and whether their flight is domestic or international. This information will assist you in navigating to the correct terminal and departures area.

Assist with Luggage

Most riders travelling to or from the airport will have luggage. Offering a helping hand with their bags can make a positive impression and enhance their overall experience. Ensure your trunk is empty and readily available for their luggage.

Identify Your Rider

Airports are crowded, and it can be challenging to locate your rider. Don't hesitate to ask for their name to confirm you've found the right person.

Maximize Your Tip Potential

Airport trips tend to be longer, providing an opportunity to build rapport with your riders. A friendly attitude, a tidy car, and excellent customer service can boost your chances of receiving a tip and a high rating.

Use Uber Waiting Lots to Your Advantage

Uber waiting lots are designated areas at airports where drivers can wait for ride requests. These lots ensure timely ride experiences for passengers and profitable rides for drivers. By staying within the designated lot, you'll have a fair chance of receiving ride requests based on the first-come, first-served principle. However, be mindful of potential long wait times, especially during peak hours.

Uber driver airport trip preparation

Airports can be complicated places for Uber drivers, but with the right preparation, you can ensure a smooth and stress-free experience for both yourself and your passengers. Here are some detailed instructions and tips to help you prepare for airport trips:

Know the Basics and Local Regulations:

Before heading to the airport, familiarize yourself with the basics of airport trips. Check with Uber to see if you need a special permit or placard for your specific airport. Each airport has its own rules and regulations, so visit your local Greenlight Hub or the airport's website to learn about any required documents, designated pickup and drop-off areas, and other important information.

Understand Rider Demand and Avoid Long Queues:

Use tools like the Gridwise app to monitor rider demand and flight information at your airport. This will help you identify peak times and choose the best times to head to the airport to maximize your earnings. Remember, it's not just about finding high rider demand but also identifying times when there is a low supply of drivers.

Assist with Luggage and Navigate the Terminals:

Airport passengers usually have luggage, so clear out your trunk to make room for their suitcases and bags. Offer assistance with their luggage, as this can make their travel experience more pleasant. When dropping off passengers, confirm their terminal and ask if they are flying domestic or international to ensure you are dropping them off at the correct location.

Use the Uber App for Navigation and Communication:

The Uber app will guide you to the designated pickup and drop-off locations within the airport. These locations may differ from where you usually meet friends or family, so always follow the app's instructions. If you're having trouble locating your passenger, use the app to call or text them.

Build Rapport with Your Passengers:

Greet your passengers with a smile and build trust by showing them when you turn on the trip. Ask if they are in a hurry and let them know that you will do your best to get them to their destination promptly. A positive interaction can lead to a fun ride, a great rating, and a nice tip.

Keep Your Vehicle Well-Equipped:

Ensure your vehicle is clean, comfortable, and well-maintained. Have a phone charger readily available for passengers, and consider providing other amenities like water bottles or snacks. Keep your vehicle information, including your license plate, up to date in the app so that passengers can easily identify your car.

By following these preparation tips, you'll be well on your way to successfully navigating airport trips and providing an excellent experience for your Uber passengers.

Frequently asked questions