Lois Larson
If you can't find your Airport Extreme, there are several troubleshooting steps you can take. First, try unplugging the Airport Extreme and plugging it back in. If that doesn't work, reset your Airport Extreme to factory settings by using a straightened paper clip to press and hold the reset button for about 5 seconds until the status light flashes quickly. Another solution could be to disable the Back to my Mac feature, as this has been known to cause issues with Airport Extreme. If you are still unable to find your wireless network, try moving your router closer to the device you are trying to connect to the internet with.
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What You'll Learn
Potential bug in firmware revisions 7.7.7 and 7.7.8
There appears to be a bug in firmware revisions 7.7.7 and 7.7.8 that causes the AirPort Extreme to become unmanageable if you sign into your Apple ID to use Back to My Mac. This bug renders the AirPort Extreme unreachable via AirPort Utility, although it will still function as a router.
Users have reported that updating to firmware 7.7.9 can cause issues with the range of the Airport Extreme. One user reported that their devices started to show up as offline after updating to 7.7.9, and so they downgraded to 7.7.7, which resolved the issue. Another user reported that they experienced serious internet connectivity issues and wireless signal strength problems after updating to 7.7.9, and so they downgraded to 7.7.8, which appeared to work.
A potential fix for the bug in firmware revisions 7.7.7 and 7.7.8 is to disable Back to My Mac. This can be done by going to File > Configure Other, entering the router's IP address and password, and then deleting your iTunes account from the Back to My Mac spot. After hitting update, the router will restart, and the AirPort Utility should be able to recognize the router.
Another potential fix is to perform a power cycle by unplugging the AirPort Extreme, which has been reported to temporarily improve problems.
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Power cycle the Airport Extreme
If you are experiencing issues with your Airport Extreme, such as it not being detected or showing an error message, performing a power cycle may help resolve the problem. Power cycling your Airport Extreme involves restarting all your network hardware devices, including the modem/gateway, Time Capsule, computers, and the Airport Extreme itself. Here is a step-by-step guide to power cycle your Airport Extreme:
Step 1: Power Down All Devices
Turn off all your network hardware devices. This includes your modem/gateway, Time Capsule, computers, and any other network-connected devices. The order in which you power down these devices does not matter.
Step 2: Disconnect Ethernet Cables
Locate the "main" Airport base station and disconnect the Ethernet cable from its WAN (circle-of-dots) port. If you have multiple base stations, you can perform this step for each of them.
Step 3: Perform a Factory Reset (Optional)
While all the devices are powered down, you can optionally perform a factory reset on the base station(s) to restore them to their original "out-of-the-box" configuration. This can be done through the "Assist me" process within the Airport Utility.
Step 4: Power Up the Devices
Start by powering on your modem/gateway device. Then, reconnect the Ethernet cable from the modem/gateway to the "main" base station's WAN port. Ensure the cable is connected between the LAN/Ethernet port on the modem/gateway and the WAN port on the base station. Finally, turn on your Time Capsule, computers, and other network devices, including the Airport Extreme.
Additional Tips:
If you continue to experience issues with your Airport Extreme, there are a few additional steps you can take:
- Check the firmware version of your Airport Extreme and update it if necessary.
- Disable the "Back to my Mac" feature in iCloud settings, as this has been known to cause issues with Airport Extreme detection.
- Try a hard reset of your Airport Extreme by pressing and holding the reset button for a few seconds.
- Contact Apple support for further assistance if the issue persists.
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Reset to factory settings
If you are unable to find your Airport Extreme, there are a few things you can try. Firstly, check if your firmware is up to date. There is a bug in firmware revisions 7.7.7 and 7.7.8 that causes the Airport Extreme to become unmanageable. Updating to firmware 7.9.1 has resolved the issue for some users.
If you are still unable to find your Airport Extreme, you may need to reset it to factory settings. This can be done by following these steps:
- Power off the Airport Extreme and leave it off for a minute or two.
- Locate the reset button on the base station, next to the ports.
- Press and hold the reset button, then plug the power cord back into the Airport Extreme.
- Continue to hold the reset button for 5-6 seconds, then release.
- Wait about a minute for the base station to finish restarting.
- Open AirPort Utility and click the "Other Wi-Fi Devices" button.
- Select your base station from the list, then click "Edit" and "Other Options."
- Click "Restore previous settings," then click "Next" until you get to the final window.
- When AirPort Utility indicates that the setup is complete, click "Done."
It is important to note that performing a factory reset will restore your Airport Extreme to its default settings and any previously saved configurations or profiles will be lost. If you want to keep the previous settings, you may need to use AirPort Utility to reconfigure the device after the reset.
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Update firmware to 7.9.1
If you are having issues with your AirPort Extreme, updating the firmware to version 7.9.1 may help. This update improves the security of your base station and is recommended for all AirPort Extreme and AirPort Time Capsule base stations with 802.11ac.
To update your firmware to version 7.9.1, first, make sure that your base station and your Mac or iOS device (iPhone, iPad, or iPod touch) are connected to the internet. If your base station is performing a Time Machine backup or sharing a hard drive on your network, ensure that none of your devices are currently using that drive, as updating will cause the base station and its network services to be temporarily unavailable.
Next, open the AirPort Utility on your Mac, iPhone, or iPad. You can use AirPort Utility 6.3.1 for Mac computers with OS X Mountain Lion or Lion, or AirPort Utility 5.6.1 for computers with Snow Leopard or Leopard, which supports 802.11n models and the original AirPort Express. Once you have opened AirPort Utility, select your base station.
On a Mac, you should then see an Update button in the details pop-up; click this to install the update. On an iPhone or iPad, look for a numbered badge next to Version in the details screen, which indicates an update is available. Tap this to install the update.
If you are unable to restart your base station using AirPort Utility, you can try unplugging the base station for a few seconds and then plugging it back in.
It is worth noting that some users have reported issues with their AirPort Extreme devices disappearing from their Airport Utility screen or becoming unmanageable after updating the firmware or signing into an Apple ID to use Back to My Mac. If you encounter these issues, you may need to try resetting your Apple Airport, disabling Back to My Mac, or updating your firmware to a different version.
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Two-factor authentication issues
Users have reported issues with two-factor authentication when using Apple's AirPort Extreme. Some users have reported that their Apple ID or password is not being recognised, even when the correct details are entered. This issue seems to be related to the "Back to My Mac" feature, which was removed from Mojave. Disabling this feature appears to resolve the issue for some users.
One user reported that they were able to resolve the issue by performing the following steps:
> Open the AirPort Utility, select the Extreme, and then, select Edit. On the Base Station tab, select the Apple ID in the Back to My Mac window, and then, click on the minus "-" button to remove it. Finally click on Update to write the changes to the base station and allow it to restart.
Another user reported that updating their firmware from 7.7.9 to 7.9.1 resolved the issue.
It is worth noting that some users have reported that performing a factory reset or a hard reset also helped resolve the issue. The default password for AirPort Extreme after a factory reset is "public".
If none of these steps resolve the issue, it may be necessary to contact Apple for further assistance.
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Frequently asked questions
This could be due to a bug in the firmware revisions. Try updating the firmware and check if the issue persists.
Try disabling the "Back to My Mac" option on the Airport Extremes. This has been known to cause issues with the Airport Utility.
Try resetting your Apple Airport and launching the Apple utilities again. Set up your username and password, and connect all your devices.
Try unplugging the AirPort and plugging it back in. If this doesn't work, reset the AirPort to factory settings by pressing and holding the reset button for about 5 seconds.
Ensure that the ethernet cable is properly plugged into the AirPort. If the issue persists, try unplugging your modem, waiting a few seconds, and then plugging it back in.
