Roberta Aguirre
Midori no Madoguchi, which translates to green counter, is the name for all manned ticket counters and offices of the JR Line. Tickets reserved through JR-EAST Train Reservation or seat tickets using passes can be picked up at Midori no Madoguchi. However, passes cannot be picked up there, except at Narita Airport and Airport Terminal 2. At Kansai International Airport, travellers can purchase Kansai-Airport Rapid Service, local service tickets, or ICOCA cards from ticket vending machines or from an attendant.
| Characteristics | Values |
|---|---|
| Tickets that can be purchased | "Youth 18 ticket", "Shinkansen" tickets, Narita Express ticket, Kansai-Airport Rapid Service ticket, local service ticket, ICOCA cards, Special Discounted Tickets, Shinkansen Limited Express ticket, "Japan Rail Pass", "Pasmo Passport" |
| Where to find | All manned ticket counters and offices of JR LINE, stations throughout West Japan, Kansai International Airport, Narita Airport Terminal 2 station |
| Operating hours | 4:30 a.m. to 11:30 p.m. (Japan Standard Time) |
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What You'll Learn
- Tickets for the Narita Express at Narita Airport Terminal 2 can be purchased at the JR Ticket Office (Midori-no-Madoguchi)
- Midori-no-Madoguchi is a JR LINE manned ticket counter/office
- Midori-no-Madoguchi can be used to pick up tickets reserved through JR-EAST Train Reservation
- Tickets can be purchased from 4:30 a.m. to 11:30 p.m. (Japan Standard Time)
- Kansai-Airport Rapid Service or local service tickets can be purchased from ticket machines
Tickets for the Narita Express at Narita Airport Terminal 2 can be purchased at the JR Ticket Office (Midori-no-Madoguchi)
The Narita Express, or N'EX, is a limited express train service that offers a convenient transfer from Narita International Airport to Tokyo. The Narita Express makes two stops at Narita Airport, Terminal 1 and Terminal 2-3.
To access the Narita Express, you must reserve your seat in advance. Tickets for the Narita Express at Narita Airport Terminal 2 can be purchased at the JR Ticket Office (Midori-no-Madoguchi). The JR Ticket Office is open between 4:30 am and 11:30 pm (Japan Standard Time), but these hours may vary depending on the station.
At the JR Ticket Office, you can purchase a Super (Limited) Express Train ticket and a Basic Fare Ticket. If you wish to travel in the Green Car (first class), you will need to purchase a Green Car Super (Limited) Express Train reserved seat ticket in addition to the Basic Fare Ticket. Limited Express Unreserved Seat Tickets are also available, which allow you to use vacant seats in the carriages. These tickets can be purchased even if the train has no vacant seats, in which case you can use the deck areas.
You can also make your ticket reservations online through the JR-EAST Train Reservation system and then pick up your tickets at the JR Ticket Office (Midori-no-Madoguchi).
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Midori-no-Madoguchi is a JR LINE manned ticket counter/office
Midori-no-Madoguchi, or "Green Window", is a manned ticket counter/office established and operated by each company of the JR Group. The name is used by all JR Group companies except Tokai, which instead uses the name "JR Ticket Office". Midori-no-Madoguchi offices sell tickets for transportation, facility admissions, and travel products. They are typically open from 4:30 a.m. to 11:30 p.m. (Japan Standard Time), but this may vary depending on the operating hours of the station.
You can receive your tickets at Midori-no-Madoguchi if your reservation does not allow you to receive your ticket at a ticket machine. For example, if you need to pay by credit card, you will need to go to a Midori-no-Madoguchi office, as you will be given a credit receipt that may be required for changing or refunding your ticket. Additionally, if you need to book a reserved seat, you can do so at a Midori-no-Madoguchi without having to wait in line. You can also pick up your reserved seat ticket at a Midori-no-Madoguchi by showing your Japan Rail Pass.
It is worth noting that passes cannot be picked up at a Midori-no-Madoguchi, except at Narita Airport and Airport Terminal 2. However, tickets reserved through JR-EAST Train Reservation or seat tickets using passes can be picked up there.
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Midori-no-Madoguchi can be used to pick up tickets reserved through JR-EAST Train Reservation
Midori-no-Madoguchi, or JR Ticket Offices, are located at JR stations and can be used to pick up reserved seat tickets. They are open between 4:30 a.m. and 11:30 p.m. (Japan Standard Time), but this is subject to the operating hours of the station. Some stations may not offer this service, so it is worth checking before arrival.
Reserved seat tickets can also be picked up from reserved seat ticket machines, which are also located at JR stations. These machines are open for use between 4:30 a.m. and 11:20 p.m. (Japan Standard Time).
If you have reserved a ticket through JR-EAST Train Reservation, you can pick up your ticket at a Midori-no-Madoguchi, except at Narita Airport and Airport Terminal 2. You will need to bring the pass for each person to receive a seat ticket using a pass.
For JR WEST reservations that include basic fare tickets, you can receive your tickets at "green" ticket vending machines, but only if you have also reserved a Shinkansen Limited Express ticket. If your reservation does not allow you to receive your ticket at a machine, you will need to go to a JR Ticket Office (Midori-no-madoguchi).
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Tickets can be purchased from 4:30 a.m. to 11:30 p.m. (Japan Standard Time)
Yes, you can purchase tickets at the Midori-no-madoguchi (JR Ticket Office). The operating hours of the Midori-no-madoguchi vary depending on the station, but they are generally open from 4:30 a.m. to 11:30 p.m. Japan Standard Time. This includes stations at Narita Airport and Airport Terminal 2.
Please note that passes cannot be picked up at the Midori-no-madoguchi, except at the aforementioned airports. However, tickets reserved through the JR-EAST Train Reservation or seat tickets using passes can be collected at the Midori-no-madoguchi. If you have a reservation that includes basic fare tickets, you may also be able to receive your tickets at "green" ticket vending machines or "green" ticketing machines, which operate from 4:30 a.m. to 11:20 p.m.
It is important to remember that each station has its own operating hours, and there are some stations where ticket collection is not available. Additionally, depending on the specifics of your reservation, such as the number of ticket cards or the type of ticket, you may only be able to receive your ticket from the Midori-no-madoguchi and not from a ticket machine.
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Kansai-Airport Rapid Service or local service tickets can be purchased from ticket machines
When travelling from Kansai International Airport, you can purchase Kansai-Airport Rapid Service or local service tickets from ticket machines. These machines are available at Kansai-Airport Station between 5:30 a.m. and 11:00 p.m. You can use the ticket machines to search for specific stations before purchasing your ticket.
If you have a reservation that includes basic fare tickets, you can also receive your tickets at "green" ticket vending machines or "green" ticketing or reserved seat ticket machines inside the ticket gates. However, this is only possible if you reserved a Shinkansen Limited Express ticket at the same time.
Please note that depending on the contents of your reservation, such as the number of tickets and the type of ticket, you may need to go to a JR Ticket Office (Midori-no-madoguchi) to receive your ticket. These offices are open between 4:30 a.m. and 11:30 p.m., but the exact hours may vary depending on the station.
Additionally, if you have an e-ticket purchased from a travel agency, you can exchange it for a physical ticket at a ticket vending machine.
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Frequently asked questions
Yes, you can buy tickets at Midori no Madoguchi. All manned ticket counters and offices of the JR Line are called Midori no Madoguchi.
You can buy the "Youth 18 Ticket", which is a cheap travel option for long vacations. You can also buy Shinkansen Limited Express tickets, Kansai-Airport Rapid Service tickets, and local service tickets.
Yes, you can pick up tickets reserved through JR-EAST Train Reservation or seat tickets using passes.
Midori no Madoguchi is open between 4:30 a.m. and 11:30 p.m. (Japan Standard Time). However, this may vary depending on the operating hours of the station.
Yes, you can use a credit card to buy tickets at Midori no Madoguchi. Make sure to keep the credit receipt until your credit card statement arrives, as it may be necessary for changing or refunding your ticket.
