Sachin Walls
Starbucks has expanded its mobile ordering service to hundreds of airport locations, allowing travellers to skip the line and save time. Previously, airport Starbucks were unable to accept app orders as they were licensed and not company-owned, but this changed in 2021 when the first airport location, Washington Dulles International Airport, began offering mobile orders. Now, Starbucks mobile ordering is available at over 230 stores across 30 airports, with more expected to follow. However, some argue that mobile orders at airport Starbucks should not be allowed due to issues such as understaffing and long wait times.
| Characteristics | Values |
|---|---|
| Mobile ordering availability | As of April 2023, mobile ordering is available at more than 230 Starbucks stores across 30 airports in the US, including Atlanta, Chicago, New York, Los Angeles, Dallas, Orlando, and Seattle. |
| Mobile ordering process | Customers can use the Starbucks mobile app to search for airport locations, select their desired location, choose items from the menu, add them to a virtual cart, view estimated wait times, and pay. |
| Benefits | Customers can skip the line, save time, and conveniently grab their order before their flight. |
| Limitations | Some airport Starbucks locations might not offer mobile ordering due to licensing and third-party involvement in decision-making. |
| Customer feedback | Mixed, with some praising the convenience of skipping lines and others expressing concerns about understaffing and long wait times even with mobile ordering. |
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What You'll Learn
- Starbucks mobile ordering is available at over 230 stores across 30 airports
- The Starbucks app allows customers to order and pay for their coffee
- Starbucks airport cafes are licensed and not company-owned
- Starbucks mobile ordering is a time-saving tool when wait times are long
- The Starbucks app can be downloaded from the Apple App Store or Google Play
Starbucks mobile ordering is available at over 230 stores across 30 airports
Starbucks has expanded its mobile ordering service to airports, with the option now available at over 230 stores across 30 airports. This means travellers can order their coffee ahead of time and skip the line.
The ability to order ahead via the Starbucks mobile app at airport locations is a recent development. Previously, Starbucks cafes inside airports were unable to take orders via the app because they are licensed and not company-owned, so the decision was not up to Starbucks. However, in 2021, Starbucks began allowing licensed locations to use mobile ordering, and the company has since quietly rolled out the feature to airports.
As of April 2023, mobile ordering is available at over 230 Starbucks stores across 30 airports, and more could be added in the future. To see if your airport Starbucks offers mobile ordering, simply check the Starbucks app. Travellers can search for airport locations by typing in the three-digit airport code or allowing the app to use their location.
The addition of mobile ordering at airport Starbucks locations is expected to reduce long lines and make it faster and easier for travellers to get their coffee before boarding their flights.
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The Starbucks app allows customers to order and pay for their coffee
Previously, Starbucks cafes located in airports were unable to take orders via the chain's app. This was because most airport Starbucks are licensed and not company-owned, so they were excluded from mobile ordering. However, in 2021, Starbucks started allowing licensed locations to use mobile ordering, and today, a company spokesperson says that "nearly all" of its airport locations offer this option.
As of April 2023, mobile ordering is available at more than 230 Starbucks stores across 30 airports, and more could offer it in the future. The Starbucks app is free and available on both the Apple App Store and Google Play. To use the mobile ordering feature, users must first join the Starbucks Rewards programme.
Once a user has selected their location, they can press the "order here" button and proceed with their coffee order. The app will then estimate how long it should take for their drink to be ready. They can then pay through the app and head straight to the counter to pick up their drink when it's ready, skipping the line. This feature is a game-changer for frequent flyers, allowing them to grab a coffee even when they're in a rush to catch their flight.
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Starbucks airport cafes are licensed and not company-owned
Starbucks has been trying to address the long lines at its airport cafes. In April 2023, Starbucks rolled out mobile ordering at over 230 Starbucks stores across 30 airports, with more expected to be added in the future.
However, it is important to note that Starbucks airport cafes are licensed and not company-owned. This means that Starbucks does not operate these locations directly, and other parties are involved in decisions about store operations and offerings. For example, Starbucks airport cafes have been operated by concessionaires like HMSHost, Paradies Lagardere, and OTG. As a result, implementing changes or adopting new technologies at these licensed stores can be more challenging.
The distinction between licensed and company-owned stores is often unknown to customers, who simply want their Starbucks order fulfilled quickly, especially in the stressful environment of an airport. By rolling out mobile ordering at airport locations, Starbucks aims to improve the speed and convenience of the ordering process, reducing wait times for travellers.
While mobile ordering can be a convenient option for travellers, it is not without its challenges. Some Starbucks locations, including those at airports, may be understaffed, leading to potential delays even for mobile orders. Additionally, there may be technological limitations, as mobile ordering requires customers to have a smartphone and download the Starbucks app.
Despite these potential challenges, the availability of mobile ordering at Starbucks airport cafes can be a valuable option for travellers looking to save time and avoid long lines before their flights.
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Starbucks mobile ordering is a time-saving tool when wait times are long
Starbucks has expanded its mobile ordering service to airports, allowing travellers to skip the long lines and save time when wait times are long. As of April 2023, mobile ordering is available at over 230 Starbucks stores across 30 airports, with more expected to be added in the future.
Previously, Starbucks' airport locations were unable to accept mobile orders as they were licensed and not company-owned. However, the company has been working to scale up its mobile ordering capabilities for airport customers. Now, travellers can use the Starbucks app to search for airport locations and place their orders ahead of time.
The process is simple: customers select their desired airport location, choose their items, and add them to a virtual cart. The app will then provide an estimated wait time, and customers can pay through the app. Once their order is ready, they can head straight to the counter to pick it up, bypassing the line.
This service is especially useful for busy travellers rushing to catch a flight or dealing with layovers. It also helps flight attendants and others who need to grab a coffee on the go. While some have criticised the service, with some Starbucks locations reportedly understaffed, it has been positively received by many customers who appreciate the convenience of skipping the line.
Overall, Starbucks' mobile ordering service at airports is a valuable tool for travellers looking to save time and avoid long wait times. It streamlines the coffee-buying process and ensures that travellers can get their caffeine fix without the hassle of waiting in line.
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The Starbucks app can be downloaded from the Apple App Store or Google Play
Starbucks has expanded its mobile ordering service to airports, allowing travellers to order their coffee ahead of time and skip the line. This service is available at over 230 Starbucks stores across 30 airports, with more expected to be added in the future.
To take advantage of this service, you'll need to download the Starbucks app. The Starbucks app can be downloaded from the Apple App Store or Google Play. It's free to download and offers various features, such as menu browsing, discounts, and, of course, ordering.
Once you have the app, you can check if your airport offers mobile ordering by searching for your airport location or using the three-digit airport code. If mobile ordering is available, you'll be able to place your order, pay through the app, and see an estimated wait time.
It's worth noting that Starbucks locations inside airports are licensed and operated by third-party concessionaires, which is why they were excluded from mobile ordering until recently. Now, many airport Starbucks accept mobile orders, but it's always a good idea to check the app for availability before placing your order.
With the Starbucks app, you can enjoy the convenience of skipping the line at the airport and grabbing your coffee before your flight.
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Frequently asked questions
Yes, Starbucks has rolled out the ability to place mobile orders at hundreds of airport locations.
Check the Starbucks mobile app to see if your airport is available for mobile ordering.
After joining the Starbucks Rewards program, download the Starbucks mobile app and log in. Select your desired Starbucks location at the airport and press the "order here" button. Choose your items, view the estimated wait time, and pay through the app.
Airport Starbucks locations are licensed and not company-owned, so they were excluded from mobile ordering until recently.
Mobile ordering allows you to skip the line and save time, especially during busy morning hours. It is also convenient for grabbing a coffee before boarding your flight or during a layover.
