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Gatwick Airport offers a range of services to assist passengers with disabilities or mobility difficulties. The airport has special assistance help points, dedicated reception desks, and assistance lanes in both terminals. Passengers can bring their own mobility equipment, such as wheelchairs, up to the departure gate, but they must inform their airline in advance. For those who need to hire a wheelchair, there are companies that offer short-term and long-term mobility equipment rental near Gatwick Airport. These companies provide foldable lightweight wheelchairs and electric mobility scooters, delivering them directly to hotels, hospitals, or private residences near the airport.
| Characteristics | Values |
|---|---|
| Wheelchair availability | Gatwick Airport lends wheelchairs to passengers until their own wheelchairs are returned or repaired. |
| Own wheelchair | You can take your own wheelchair to the departure gate. |
| Advance booking | It is recommended to contact your airline at least 48 hours before flying to book mobility services. |
| Airport staff | Gatwick Airport staff are trained to work with passengers with disabilities. |
| Special assistance | The airport has special assistance lanes, help desks, help points, and reception desks. |
| Parking | Gatwick Airport has Blue Badge parking spaces and extra help in its car parks. |
| Lanyards | The airport offers lanyards for passengers with hidden disabilities. |
| Lounge | The airport has a lounge with easy access, a dedicated reception area, and other useful features. |
| Nearby hire | Mobility scooters and wheelchairs are available for short-term hire near Gatwick Airport. |
| Long-term rental | Long-term rental programs are available for a minimum of 12 months. |
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What You'll Learn
- Gatwick Airport offers special assistance for passengers with disabilities or mobility difficulties
- The airport recommends contacting your airline at least 48 hours before flying to book mobility services
- Passengers with their own wheelchairs can take them to the departure gate and should inform their airline in advance
- Gatwick Airport has special assistance lanes and dedicated staff to help passengers with disabilities
- There are companies that offer short-term and long-term wheelchair rental near Gatwick Airport
Gatwick Airport offers special assistance for passengers with disabilities or mobility difficulties
Gatwick Airport offers a range of special assistance services for passengers with disabilities or mobility difficulties, ensuring a smooth and comfortable journey through the airport. Here are some of the key services provided:
Accessible Facilities and Infrastructure
Gatwick Airport has implemented several accessible features to accommodate passengers with special needs. This includes wheelchair access, disabled parking with Blue Badge spaces, and seating accommodations. The airport also offers special assistance lanes for departing and arriving passengers, providing extra space and large security scanners to accommodate those using wheelchairs or mobility devices.
Dedicated Assistance Staff
The airport has a dedicated team of trained staff who are ready to assist passengers with disabilities or mobility difficulties. These staff members are available to help with various tasks, such as escorting passengers to their gates, providing support during security checks, and ensuring that passengers with electric wheelchairs or mobility scooters safely turn off their devices before boarding.
Special Assistance Help Points and Desks
Gatwick Airport has designated special assistance help points and desks located throughout the airport, including on terminal forecourts, in short-stay car parks, stations, baggage reclaim halls, and within the terminals. These help points and desks are easily recognisable and provide direct access to assistance services. Passengers can also use the special assistance telephones located throughout the airport to request help if they need it.
Sensory Room and Discreet Lanyards
Recognising that some passengers may feel overwhelmed in busy airport environments, Gatwick Airport has introduced a sensory room in the North Terminal. This space is specifically designed for individuals with autism, dementia, cognitive impairment, or other special needs, allowing them to manipulate lighting and create a calming or stimulating environment as needed. Additionally, the airport offers discreet lanyards for passengers with hidden disabilities, ensuring they receive the necessary support without drawing unwanted attention.
Assistance for Passengers with Mobility Equipment
Gatwick Airport accommodates passengers travelling with their own mobility equipment, such as wheelchairs, mobility scooters, or walkers. Passengers are advised to inform their airline in advance and can bring their equipment right up to the departure gate. The airport also provides assistance with mobility devices, such as helping to safely turn off electric devices or fold wheelchairs before boarding.
Short-term and Long-term Mobility Equipment Rental
For passengers who require mobility equipment during their time at or near Gatwick Airport, there are companies offering short-term and long-term rental options. These companies provide foldable lightweight wheelchairs, electric mobility scooters, and other disability equipment, delivering them sanitised and ready to use directly to hotels, hospitals, or private residences near the airport.
Gatwick Airport is committed to providing an inclusive and accessible environment for all passengers, and these special assistance services reflect that commitment.
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The airport recommends contacting your airline at least 48 hours before flying to book mobility services
Gatwick Airport provides a range of services to assist passengers with disabilities or mobility difficulties. The airport recommends contacting your airline at least 48 hours before flying to ensure you can book specific mobility services. This advance notice helps the airline accommodate your needs and ensures that you can board your flight on time.
If you are travelling with your own mobility equipment, such as a wheelchair or mobility scooter, it is essential to inform your airline in advance. This allows the airline and airport staff to make the necessary arrangements and minimise delays. It is also recommended that you carry the dimensions, weight, and battery details of your equipment, as these may be requested at the airport.
Gatwick Airport offers special assistance for passengers with disabilities or mobility difficulties. Special assistance help points are located throughout the airport, including on terminal forecourts, in short-stay car parks, stations, baggage reclaim halls, and within the terminals. Additionally, the airport provides dedicated seating in the PRM area of the departure lounge for passengers awaiting their flights.
If you have not pre-booked assistance, you can still request help at one of the special assistance desks or by using the special assistance telephones located throughout the airport. However, please note that passengers who have pre-booked will be given priority. The airport also offers a discreet lanyard for passengers with hidden disabilities, ensuring that staff are aware of their need for additional support.
For passengers who frequently travel through Gatwick Airport and require mobility equipment, long-term rental options are available from companies specialising in mobility equipment hire. These companies offer affordable monthly fees that include insurance, breakdown coverage, and necessary parts and labour. Short-term rental options are also available for those who prefer not to purchase their own equipment.
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Passengers with their own wheelchairs can take them to the departure gate and should inform their airline in advance
Gatwick Airport provides comprehensive assistance for passengers with disabilities or mobility difficulties. If you are a passenger with your own wheelchair, you can take it right up to the departure gate. However, it is important to inform your airline in advance that you will be travelling with your own equipment. This will ensure that the necessary assistance is provided, and any potential delays are minimised.
Passengers with their own wheelchairs should proceed to the assistance desk in the departure lounge after passing through security. Depending on the departure gate, the assistance team may need to escort you to the aircraft via an alternative route. For those with electric wheelchairs or mobility scooters, staff will meet you at the departure gate to ensure that your equipment is safely prepared for the flight. Therefore, it is helpful to be familiar with how your device operates before arriving at the airport.
Gatwick Airport recommends contacting your airline at least 48 hours before your flight to ensure that specific mobility services can be booked. This includes informing the airline of any mobility items, such as wheelchairs or mobility scooters, that you plan to take on the flight. If you have not pre-booked assistance, you can still request it at one of the help desks located in the terminal. However, passengers who have pre-booked will be given priority.
Gatwick Airport also offers a range of other facilities and services for passengers with disabilities. This includes special assistance help points located throughout the airport, reserved seating in the PRM area of the departure lounge, and a sensory room designed to help passengers who feel overwhelmed in busy airport surroundings. Additionally, the airport provides discreet lanyards for passengers with hidden disabilities, ensuring that staff are aware of those who may require additional support.
If you require mobility equipment near Gatwick Airport, there are companies that specialise in the short-term hire of wheelchairs and mobility scooters. These companies can typically deliver within 24 hours and provide sanitised equipment with installation and demonstration services. Long-term rental options are also available, offering affordable monthly fees that include insurance and breakdown coverage.
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Gatwick Airport has special assistance lanes and dedicated staff to help passengers with disabilities
Gatwick Airport offers comprehensive assistance for passengers with disabilities or mobility issues. The airport has special assistance lanes and dedicated staff to facilitate passengers with disabilities. These lanes are available in both terminal buildings for departing and arriving passengers, providing extra space and accommodating wheelchairs with extra-large security scanners. Dedicated staff are on hand to provide additional support and help passengers through security.
Passengers with disabilities are encouraged to contact their airline at least 48 hours before flying to ensure specific mobility services are available. It is also recommended that passengers inform their airline if they plan to bring their own mobility equipment, such as wheelchairs, mobility scooters, or walkers, which can be taken right up to the departure gate. The airline can then ensure that staff are available to assist with any mobility equipment, such as safely turning off a mobility scooter or folding a wheelchair.
Gatwick Airport provides special assistance help points for passengers with disabilities or mobility difficulties, located on both terminal forecourts, short-stay car parks, stations, baggage reclaim halls, and within the terminals. There are also special drop-off points for Blue Badge holders or passengers who have booked assistance. The airport offers dedicated seating in the PRM area of the departure lounge for passengers awaiting their flight. Additionally, Gatwick Airport has partnered with AccessAble to create detailed access guides for the terminals, car parks, and train station, aiding passengers in planning their journey and the type of assistance they may require.
For passengers with hidden disabilities, such as autism, dementia, or ADHD, the airport offers discreet lanyards to indicate to staff that additional support may be needed. Gatwick Airport also features a sensory room to help calm passengers who feel overwhelmed, specifically designed for those with autism, dementia, cognitive impairment, or other special needs. The room allows passengers to manipulate the lighting and includes a 'chill-out zone' with floor cushions, bean bags, and digital display panels. Furthermore, passengers can utilise the Aira app, which provides personalised assistance for passengers with visual impairments when navigating the airport.
While Gatwick Airport does not directly offer wheelchair hire, there are specialist companies located near the airport that provide short-term and long-term rental options for mobility equipment, including wheelchairs and mobility scooters. These companies deliver the equipment directly to hotels, hospitals, or private residences near the airport, typically within 24 hours.
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There are companies that offer short-term and long-term wheelchair rental near Gatwick Airport
Gatwick Airport provides comprehensive assistance for passengers with disabilities or mobility difficulties. The airport has special assistance help points in both terminal forecourts, short-stay car parks, stations, baggage reclaim halls, and on some routes within the terminals where there are long walking distances. There are also special drop-off points for Blue Badge holders or passengers who have booked assistance.
Passengers who require a wheelchair or mobility scooter are advised to contact their airline at least 48 hours before flying to ensure that they can book specific mobility services. However, if you haven't pre-booked any assistance, you can still speak to an assistant at one of the help desks located in the terminal.
In addition to the services provided by the airport and individual airlines, there are companies that offer short-term and long-term wheelchair rental near Gatwick Airport. Direct Mobility, for example, specialises in the short-term hire of mobility scooters, wheelchairs, and other disability equipment. They offer free delivery and installation within 24 hours to hotels, hospitals, and private residences near Gatwick Airport. Their selection includes foldable lightweight wheelchairs and electric mobility scooters, which can be taken on planes. For frequent travellers, Direct Mobility also offers a long-term rental program with affordable monthly fees that include insurance, breakdown coverage, and any necessary parts and labour.
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Frequently asked questions
Yes, Gatwick Airport lends wheelchairs to passengers until their own wheelchairs are returned or repaired. It is recommended that you contact your airline at least 48 hours before flying to ensure that you can book specific mobility services.
You can bring your own wheelchair to Gatwick Airport and take it right up to the departure gate. It is important to inform your airline in advance that you will be using your own equipment.
There are companies that offer long-term mobility equipment rental near Gatwick Airport. This option provides clients with peace of mind, as they pay an affordable monthly fee for a minimum of 12 months and receive a brand-new mobility scooter or wheelchair.
If you need a wheelchair at your destination, you can contact your airline at least 48 hours before flying to request one.
