Jazmin Li
Vienna Airport offers a range of services to make checking luggage a seamless experience. From self-service kiosks to porter services, passengers can choose the option that best suits their needs. For those who prefer a more personalised experience, the airport provides a dedicated check-in area for loyal frequent flyers and passengers with special needs, ensuring they receive priority attention. Passengers can also opt for the convenience of checking in their luggage the day before their flight, a service offered by select airlines. With clear guidelines on baggage allowances, security checks, and the option to store valuables, Vienna Airport ensures a stress-free journey from the moment passengers arrive at the airport.
| Characteristics | Values |
|---|---|
| Check-in options | Self check-in machines, check-in counters, day before check-in, priority check-in zone, special assistance counter, automatic check-in machines, self-service baggage drop-off desks |
| Checked baggage restrictions | No explosive, flammable, corrosive, or magnetic substances; baggage allowance depends on ticket fare; weight and size limits specified by airline |
| Hand baggage restrictions | Limited liquids, electronic/electrical equipment screened by X-ray; explosives test possible; maximum 100ml containers of non-hazardous liquids in a clear resealable plastic bag |
| Porter services | Available for a flat rate, with or without online reservation; includes security film wrapping for luggage |
| Luggage storage | Available at Vienna Airport |
| Lost and found | Lost property office available at the airport |
| Waiting time savings | FastTrack ticket for expedited security checkpoint passage |
| Lounge access | SKY Lounge in Terminal 3, VIENNA Lounge in Terminal 1 |
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What You'll Learn
Self-service baggage drop-off desks
Vienna Airport offers a range of services to make checking in your luggage quick and convenient. Passengers can check in their luggage at the self-service baggage drop-off desks, with the assistance of an airport attendant if required.
To use the self-service desks, passengers must first identify themselves at the machine. This can be done using a six-digit booking number, or a magnetic strip card such as a credit, debit or frequent flyer card, or a passport. Passengers can then place their suitcase on the belt, print the baggage tag and attach it to their suitcase. It is recommended that passengers clearly mark their suitcases with name and address labels before arriving at the airport.
Passengers with excess or special baggage must continue to check in at the oversized baggage desk. Those with only carry-on baggage can proceed directly to security control after checking in at the self-service desks.
For those who wish to check in their luggage the day before their flight, Vienna Airport offers this service, although it is recommended that passengers contact their airline directly to confirm this option. Passengers can also make use of the City Air Terminal service, checking in their luggage and taking the City Airport Train to the airport the following day.
Other services offered at Vienna Airport include the FastTrack ticket, which allows passengers to skip the queues at the security checkpoint, and the porter service, which involves an attendant meeting passengers at a pre-arranged point and assisting them with their luggage.
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Preparing luggage for check-in
Another crucial step is to properly secure your luggage. Ensure that your suitcases are locked and consider using an additional fixed belt or a customs lock for extra security. Clearly mark your luggage with name and address labels, and remove any old tags or adhesive strips from previous trips, as these can confuse the luggage tracking system. It is also recommended to carry valuable items, important documents, and medications in your hand luggage to keep them secure and easily accessible.
When packing your luggage, be mindful of prohibited items. Dangerous goods, such as explosive, flammable, corrosive, or magnetic substances, are not allowed in checked baggage. This includes items with built-in lithium batteries, so check any electronic devices to ensure they comply with regulations. Additionally, restrictions apply to liquids, with only small containers (up to 100ml) of non-hazardous liquids permitted in a clear, resealable plastic bag.
Vienna Airport offers various services to assist with luggage check-in. You can utilise the self-check-in machines in Terminal 1 and Terminal 3 to print boarding passes and baggage tags. Alternatively, you can check in at the counter with the help of a staff member. If you prefer a more personalised experience, the Vienna Airport Porter Service can be booked in advance, where an attendant will meet you at a designated point and assist with your luggage and check-in process.
Some airlines also provide the option of checking in your luggage the day before your flight, allowing for a more relaxed departure day. This service may vary depending on your airline and destination, so be sure to contact your airline directly for specific guidelines and restrictions.
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Checking in baggage in advance
Vienna Airport offers a range of services to make checking in your baggage in advance as smooth as possible. Some airlines allow you to check in and drop off your luggage the day before your flight. This means that you can check in, drop off your bags, and then take a leisurely walk through the city before your flight. To do this, you will need to bring your identification documents and any necessary visas, and you will receive your boarding pass.
On the day of your flight, you can check in at the counter with the help of an airport staff member, or you can use the self check-in machines in Terminal 1 and Terminal 3. To use the self check-in machines, you will need to use either your credit or frequent flyer card, your last name, your booking code, or by scanning your passport. You will then receive your boarding pass and baggage tag, and you can proceed to the baggage claim counter.
If you want to save time at the airport, you can book services online in advance. The Vienna Airport Porter Service will pick you and your luggage up at a pre-arranged meeting point and take you to the luggage check-in point. You can also reserve a self-service luggage trolley in advance, which can be useful if you have multiple bags.
It is important to remember to clearly mark your suitcases with name and address labels, and to lock your suitcases. If necessary, use an additional fixed belt or a customs lock. Remove old tags and adhesive strips from previous trips, as these can confuse the luggage tracking system.
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Restrictions on baggage contents
Vienna Airport has strict rules regarding the contents of checked baggage. Any explosive, flammable, corrosive, or magnetic substances are prohibited. Passengers are advised to pack with safety in mind and to save time by familiarising themselves with the restrictions.
Liquids are permitted in hand luggage only in limited quantities. Non-hazardous liquids must be in containers of no more than 100ml each, and they must fit within a single, clear, resealable plastic bag with a capacity of no more than 1 litre. Medical products, baby food, and dietary food are exempt from this restriction, but only if required during the flight. Containers larger than 100ml may be allowed but are subject to a technical check.
Passengers are advised to carry valuable items, important documents, and medication in their hand luggage. Suitcases should be locked, labelled with name and address details, and any old tags or adhesive strips from previous trips should be removed.
If a prohibited item is found in checked baggage, the police must be informed immediately. Vienna International Airport Security Services GmbH (VIAS) offers assistance with subsequent check-in, depositing the item, or sending it by post.
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Luggage storage and protection
For passengers who want to explore the city before their flight, Vienna Airport offers the option to check in and drop off luggage the day before travelling. This service is provided by some airlines and allows passengers to proceed directly to security on the day of travel. Passengers can also use the City Air Terminal service, which includes checking in luggage and taking the City Airport Train to the airport.
To protect luggage against damage, moisture, and theft, Vienna Airport offers a porter service. This includes wrapping luggage in security film and can be booked online or at the Airport Services counter in Terminals 1 and 3 (Departures). The porter service also provides safe transport for bikes.
Passengers can also take advantage of the personal attendant service, which assists with check-in and provides a smooth journey through the airport to the gate or lounge. This service can be booked by email at least 72 hours before departure.
To ensure the safe return of lost luggage, it is important to clearly mark suitcases with name and address labels. Additionally, valuable items, important documents, and medication should be carried in hand luggage, and suitcases should be locked with additional fixed belts or customs locks.
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Frequently asked questions
You can check your luggage at Vienna Airport as early as the day before your flight.
All luggage must be clearly labelled with name and address. Dangerous goods, such as explosive, flammable, corrosive, or magnetic substances, are not allowed. Liquids are only permitted in containers of 100ml or less, stored within a clear, resealable plastic bag.
You can check in at the counter with the help of an airport staff member, or you can use the self-check-in machines available in Terminal 1 and Terminal 3.
Vienna Airport offers a porter service that can be booked in advance. This service includes an attendant who will meet you at a pre-arranged location and assist you with your luggage. Self-service luggage trolleys are also available in all public areas of the airport.
