Jazmin Li
Tory Burch allows customers to return items purchased from their stores, provided certain conditions are met. Returns are accepted if the request is made within 30 days of purchase, the item is unused and in good condition, and the item receipt is included. Returns can be made in-store or by mail, and exchanges can be made for free within the continental US. For pricier items, the difference must be paid using the original payment method.
| Characteristics | Values |
|---|---|
| Time limit for return request | 30 days |
| Item condition | Unused, good-as-new |
| Receipt | Required |
| Exchange | Free within the continental US |
| Additional conditions | Items bought at a department store that sells Tory Burch items can only be returned to that store |
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What You'll Learn
Tory Burch return policy conditions
To return a Tory Burch item, you must make a return request within 30 days of buying the item. The item must be unused and in good-as-new condition with all tags attached. You must also include the item receipt with the item you are returning. If you bought the item at a department store or any other store selling Tory Burch merchandise, you can only return it to that store.
If your item was processed incorrectly or you received a damaged or defective item, you can return it for a full refund at Tory Burch's expense. You can place a new item order on Tory Burch's eStore or buy a new item at a retail store while following the procedure for returning the original item—in-store or by mail. If you wish to exchange your item for a pricier item, you must use the same payment method to pay for the price difference.
Once Tory Burch receives your returned item, they will send you an email confirmation. Your refund should arrive within 14 days of this email communication. However, your bank may require additional time to post the transaction to your account, so please allow 1 to 2 billing cycles for your account to be credited.
Tory Burch reserves the right to decline a refund if the returned goods do not meet their requirements.
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Where to return items
Tory Burch allows customers to return items either by mail or in-store. To return an item by mail, follow the standard procedure for returning items by mail. To return an item in-store, bring the item to a Tory Burch retail store. Note that items purchased at a department store that sells Tory Burch products can only be returned to that specific store.
To qualify for a return, your merchandise must meet three conditions:
- The return request must be made within 30 days of purchasing the item.
- The merchandise must be unused and in good-as-new condition.
- The item receipt must be included with the item being returned.
If your item meets these conditions, your return request will likely be approved. However, Tory Burch reserves the right to decline a refund if the returned item does not meet their requirements.
For additional information or clarification on return requests, you can contact Tory Burch's customer success team through the following channels:
- Live chat: 8 a.m.–11 p.m. ET, seven days a week
- Phone: (866) 480-8679, 8 a.m.–11 p.m. ET, seven days a week
- Text: (201) 231-8679, 8 a.m.–11 p.m. ET, seven days a week
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Return deadlines
Tory Burch has a 30-day return policy for items purchased. To qualify for a return, the item must be unused and in good condition, with the item receipt included. Refunds are expected to arrive within 14 days of receiving an email confirmation from Tory Burch.
For free exchanges within the continental US, customers can place a new item order on the Tory Burch eStore or buy a new item in-store while following the return procedure for the original item. If the new item is more expensive, the price difference must be paid using the original payment method.
It is important to note that items purchased at a department store that sells Tory Burch products must be returned to the same store.
Tory Burch reserves the right to decline a refund if the returned item does not meet their requirements or is not accompanied by the necessary documentation.
To clarify specific return instructions for airport store purchases, it is recommended to contact Tory Burch's customer support team through their available channels: live chat, phone, or text.
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Exchanging items
- You must make a return request within 30 days of buying the item.
- The item must be unused and in good condition.
- You must include the item receipt with the item you are returning.
If you meet these fundamental conditions, your item exchange request will likely be successful. If you wish to exchange your item for a pricier item, you must use the same payment method to pay for the price difference.
You can place a new item order on the Tory Burch eStore or purchase a new item at a retail store while following the procedure for returning the original item—in-store or by mail. Once your returned item is received, you will receive an email confirmation, and your refund should arrive within 14 days.
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Getting a refund
To obtain a refund for a Tory Burch product purchased at an airport store, you must ensure that your return meets the brand's three fundamental conditions. Firstly, you must make a return request within 30 days of buying the item. Secondly, the merchandise must be unused and in good-as-new condition. Lastly, you must include the item's receipt with the return. If you fulfil these basic requirements, your item return request with Tory Burch will likely be successful.
It is important to note that Tory Burch reserves the right to decline a refund if the returned goods do not meet their requirements. For instance, items purchased at a department store that sells Tory Burch products can only be returned to that specific store.
If your item meets the aforementioned criteria and you wish to proceed with the return, you can choose to do so in-store or via mail. For in-store returns, simply bring the item and its receipt to the Tory Burch store located in the airport from which you purchased it. For returns via mail, you will need to package the item securely and send it back to the appropriate Tory Burch distribution centre, ensuring that you include the item receipt in the package.
Once your returned item has been received by Tory Burch, they will send you an email confirmation. Your refund should then arrive within 14 days of this email communication. It is important to note that the refund process may vary slightly depending on the country and region in which the purchase was made, as well as the specific return policies of the airport store. Always remember to carefully review the return and refund policies of Tory Burch and the airport store before initiating the return process.
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Frequently asked questions
To qualify for a return, you must make a return request within 30 days of buying the item, the item must be in good condition and you must include the item receipt.
Items bought at a department store that sells Tory Burch items must be returned to that store. You can also place a new item order on Tory Burch's eStore or buy a new item at a retail store while following the procedure for returning the original item—in-store or via mail, respectively.
Tory Burch reserves the right to decline a refund if the returned goods do not meet their requirements. You can contact Tory Burch's customer success team via live chat, phone, or text for any additional return request clarifications.
