Lois Larson
Ola is available in Lucknow, India, and has been since around 2015-2016. The Airports Authority of India has a strategic alliance with Ola to provide cab services at various airports, including Lucknow. Ola has a branch office in Gomti Nagar, Lucknow, and there are two counters at the domestic and international terminals of Amausi airport. However, there have been some issues reported with Ola drivers in Lucknow, including difficulties getting rides to and from the airport, problems with payment, and rude behaviour.
| Characteristics | Values |
|---|---|
| Availability of Ola cabs at Lucknow Airport | Conflicting reports. One source states that Ola cabs are available at Lucknow Airport. However, other sources suggest that there are issues with the availability of Ola cabs in Lucknow in general |
| Customer Experience | Some customers have reported issues with the service, including difficulties in obtaining rides after a certain time at the airport, problems with payment, and rude behaviour from drivers. |
| Pricing | Some users have found the fares charged by Ola to be reasonable. |
| Convenience | Customers appreciate the convenience of booking rides through the Ola app. |
| Driver Behaviour | There have been mixed reports about driver behaviour. Some customers have reported rude behaviour and misbehaviour, while others have described drivers as polite and professional. |
| Payment Issues | There have been reports of unnecessary payment calls and incorrect billing. |
| Fraudulent Activities | Some customers have complained about fraudulent activities. |
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What You'll Learn
Ola cabs are available at Lucknow Airport
Ola has a branch office in Gomti Nagar, Lucknow, and there are two counters at the airport, located in both the domestic and international terminals. The authority provides 500 sqm of parking space and 100 sqm as a pick-up zone for Ola cabs.
Ola cabs can be booked through the Ola app, which provides fare estimates based on local pricing, distance, and travel time. The app offers convenience and ease of booking, and some users have reported that the fares are reasonable, and the drivers are polite and professional.
However, there have been some complaints about the service in Lucknow. Some users have experienced issues with drivers cancelling rides after learning the pickup and drop-off locations, and there have been reports of rude behaviour and misbehaviour by drivers. Additionally, users have complained about fraudulent activities, unnecessary payment calls, incorrect billing, and extra charges.
It is important to note that there may be times when Ola cabs are unavailable due to strikes or other disruptions. For example, in September 2017, about 2,000 Ola and Uber cabs went on strike in Lucknow, demanding better wages and working conditions.
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Issues with Ola drivers in Lucknow
Ola cabs are available at Lucknow's Amausi airport, with 500sqm of parking space and a 100sqm pick-up zone. However, there have been several issues reported with Ola drivers in Lucknow. One of the main issues is the difficulty in obtaining cabs to and from the airport, particularly during early mornings or late nights.
There have also been complaints about drivers cancelling rides after learning the drop-off location, with some drivers preferring cash payments over online transactions. Drivers have expressed concerns about delayed payments from Ola, which can impact their ability to cover daily expenses like refuelling their vehicles. This has resulted in a preference for cash payments, which some customers find frustrating.
In addition, there have been reports of drivers not showing up for rides booked with online payments, with some drivers even refusing to accept certain rides based on the pickup or drop-off location. This has led to a perception of a lack of professionalism among some Ola drivers in Lucknow.
Furthermore, there have been instances of drivers asking customers to book rides through alternative apps or requesting cash payments to avoid what they perceive as excessive cuts taken by Ola from their earnings. These issues have persisted for several years and have been a source of frustration for customers seeking reliable ride-hailing services in Lucknow.
While the exact reasons behind these issues are unclear, it is important for Ola to address these concerns to improve customer satisfaction and ensure a consistent and reliable service in Lucknow and beyond.
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Uber as an alternative to Ola in Lucknow
Uber is a good alternative to Ola in Lucknow, India, as both ride-sharing services have been available in the city since around 2015-2016. However, some users have reported issues with both services, such as drivers cancelling rides after learning the drop-off location or asking for cash payments. These issues are not unique to Lucknow and can occur in other Indian cities like Delhi, Mumbai, and Bangalore. Nevertheless, Uber may be a more reliable option than Ola in certain situations, especially if you are travelling to or from Lucknow Airport, as Uber has a partnership with the airport.
In 2017, a strike by Ola and Uber drivers in Lucknow left 2,000 cabs off the roads, causing passengers to seek alternative modes of transportation. The strike was in response to insufficient wages and a lack of work, with drivers claiming that the companies prioritize sending company-owned cabs over those owned by individuals. This strike highlights the importance of having multiple ride-sharing options available, such as Uber as an alternative to Ola.
Uber's partnership with Lucknow Airport may provide a more reliable travel option for passengers arriving at or departing from the airport. While both Ola and Uber are widely used in Lucknow, users have reported issues with drivers from both services, including cancellations and payment disputes. In such cases, having Uber as an alternative to Ola can increase the chances of a successful ride.
One advantage of using Uber as an alternative to Ola in Lucknow is the potential for better driver availability and shorter wait times. Some users have reported difficulties in getting an Ola cab, with drivers cancelling or not accepting ride requests. In such cases, Uber can be a more reliable option, as demonstrated by a user who successfully completed their trip with an Uber driver after facing cancellations on the Ola platform.
Overall, while both Ola and Uber have their pros and cons in Lucknow, Uber's airport partnership and potential for better driver availability make it a viable alternative to Ola. Riders in Lucknow can benefit from having both options available, as they can compare prices, wait times, and driver ratings to make an informed decision based on their specific needs and preferences.
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Issues with the Ola app in Lucknow
Ola is available in Lucknow and at Lucknow Airport, however, there have been some issues reported with the service.
One issue is the availability of cabs, with some users reporting difficulties in getting a ride after a certain time at the airport and in the city. In some cases, users have had to wait for extended periods, sometimes up to 10 minutes, for a driver to match their request. There have also been instances where drivers have accepted a ride request and then called to ask for the drop location before cancelling the ride. This issue of drivers cancelling rides after accepting them has been attributed to drivers wanting to be paid in cash instead of online, as they claim that Ola does not pay them back on time to their accounts. This issue has been acknowledged by both riders and drivers, who note that it is a problem specific to Lucknow.
Another issue with the Ola app in Lucknow is the attitude towards payment. Some users have reported that drivers ask for cash payment instead of accepting online transactions. This is because drivers have to wait for their money when paid online, and considering the delays in payments and the need to fill up their CNG tanks with cash, they prefer cash payments.
In addition to these issues, there have also been instances of strikes by Ola drivers in Lucknow, protesting insufficient wages and a lack of enough work. This has resulted in a significant reduction in the number of Ola cabs available on the roads, causing inconvenience to users.
While Ola provides a valuable service in Lucknow, these issues highlight areas where improvements can be made to ensure a smoother and more reliable experience for both riders and drivers.
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Customer reviews of Ola in Lucknow
Ola cabs are available in Lucknow, and the company has a strategic alliance with Lucknow Airport to provide cab services. However, customer reviews are mixed. On Justdial, the Gomti Nagar branch office has a rating of 3.9/5, while the Kalyanpur Lucknow Experience Centre has a rating of 3.3/5.
Some customers appreciate the convenience of booking through the Ola app, and several reviews mention that the drivers are polite and professional. However, many customers have complained about fraudulent activities and unnecessary payment calls. Several users have expressed dissatisfaction with incorrect billing and extra charges without prior notification. Some reviewers have also reported rude behaviour from drivers, including misbehaviour with female passengers.
One customer reported that they had to wait 10 minutes for a driver to match, and when one finally called, they cancelled after asking for the drop location. Another customer reported that the Ola driver asked for a cash payment instead of online, explaining that Ola doesn't pay them back into their account on time. This issue of independent drivers fearing that Ola will take a large cut from their pay has been reported by several users. Drivers have also gone on strike in protest of insufficient wages and lack of work.
Overall, while some customers have reported positive experiences with Ola in Lucknow, there are also a significant number of negative reviews, with issues around payment, billing, and driver behaviour.
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Frequently asked questions
Yes, Ola cabs are available at Lucknow Airport. The Airports Authority of India has a strategic alliance with Ola to provide cab services at various airports, including Lucknow.
You can book an Ola cab from Lucknow Airport by using the Ola app or by calling a local Lucknow taxi company.
There have been reports of issues with getting an Ola cab from Lucknow Airport, including long wait times, drivers cancelling rides after accepting, and rude behaviour from drivers. However, some customers have also reported reasonable fares, convenience of booking through the app, and polite and professional drivers.
Yes, Uber is also available at Lucknow Airport, as well as local taxi companies.
