Jazmin Li
Air India offers a range of services to its customers, including the ability to book tickets online and choose their preferred seats. International flight tickets can be purchased 361 days in advance, while domestic flight bookings are available until two hours before departure. Online check-in is available 48 hours before the flight and up to two hours before departure for international flights, and up to one hour before departure for domestic flights. Passengers can also check-in at the airport, where self-service kiosks are available at some locations. However, it is recommended to arrive at the airport well in advance to allow for baggage drop and security checks. Air India also provides various benefits, such as rewards programmes, cabin class options, and special assistance for passengers with additional needs.
| Characteristics | Values |
|---|---|
| Check-in | Passengers can check in online or at the airport counter. Online check-in is available from 48 hours up to 60 minutes before flight departure time for domestic and international flights. At the airport, passengers can check in 48 hours in advance up to two hours before departure. |
| Boarding Pass | Passengers can obtain a digital boarding pass by completing online check-in. They can also collect a physical boarding pass at the airport check-in counters. Air India also offers facial recognition technology as a boarding pass alternative through the DigiYatra service for domestic flights at select major Indian airports. |
| Baggage | Air India offers baggage handling services and designated baggage drop or check-in counters at the airport. Passengers can prepay for excess baggage online six hours before departure. |
| Ticketing | Air India offers flight tickets at the lowest air fare. International flight tickets can be purchased 361 days in advance, while domestic flight bookings can be made up to two hours before departure. |
| Loyalty Programs | Air India offers loyalty programs such as the Frequent Flyer program and Maharaja Club membership, allowing passengers to earn miles, rewards, and redeem points for upgrades and other benefits. |
| Visa Services | Air India provides visa services for various countries, including the US, UAE, UK, India, and Singapore. |
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What You'll Learn
- Online check-in is available 48 hours before the flight and up to two hours before departure for international flights
- For domestic flights, check-in is available 48 hours before and up to one hour before departure
- Passengers with special needs or unaccompanied minors must check-in at the airport counter
- Air India offers four types of cabin classes for international flights and two for domestic flights
- You can prepay for excess baggage six hours before departure to save time and money
Online check-in is available 48 hours before the flight and up to two hours before departure for international flights
Air India offers a convenient online check-in service for its passengers, making the boarding process more seamless. This service is available for both international and domestic flights, and passengers can check in online through the Air India website or mobile app.
For international flights, online check-in is available 48 hours before the flight and remains open until two hours before the scheduled departure time. This means that passengers can check in from the comfort of their homes and avoid long queues at the airport. It is important to note that passengers must complete the online check-in process before the cut-off time of two hours before departure to secure their preferred seats and obtain their digital boarding passes.
Passengers who have only carry-on baggage and have completed the online check-in process can proceed directly to security, further streamlining their airport experience. However, those with checked baggage can utilise Air India's designated baggage drop counters at the airport. It is recommended to arrive at the airport well in advance to allow sufficient time for baggage drop and security checks.
It is worth noting that passengers with special needs, those requiring special assistance, and unaccompanied minors must check in at the airport counter. This ensures that their documents are verified, and any necessary accommodations are made. Additionally, passengers travelling on a domestic segment followed by an international flight may receive a confirmation slip instead of a boarding pass. In such cases, presenting the confirmation slip at the airport check-in counter is required, and a boarding pass will be issued upon successful verification.
Air India's online check-in service is a convenient option for passengers, offering flexibility and a hassle-free travel experience. By checking in online, passengers can save time and board their international flights with ease.
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For domestic flights, check-in is available 48 hours before and up to one hour before departure
Air India offers a web check-in facility for passengers to check in for their domestic flights. This service is available 48 hours before the scheduled departure time and closes one hour before departure. Passengers can use this service to speed up their check-in process and complete it from the comfort of their homes. They can also use the Air India app on their phones to check in and choose their preferred seat.
Passengers who check in online will receive an e-boarding pass, which will be sent to their email address. They can then print this out or show it at the airport on their phone. This allows passengers to proceed directly to security if they only have hand luggage. If passengers have checked baggage, they must go to the designated baggage drop counters at the airport. It is important to note that the baggage drop-off time must not be missed, which is 45 minutes for domestic flights.
Passengers with special needs, those requiring special assistance, and unaccompanied minors must check in at the airport counter. For all passengers, the check-in counters close 60 minutes before the flight departure, and the boarding gates will close 20 minutes before the scheduled time of departure.
Web check-in is a convenient option for Air India passengers, allowing them to check in, select their seats, and manage their meal options before departing for the airport. It is available for both domestic and international flights, with specific timings depending on the route and destination.
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Passengers with special needs or unaccompanied minors must check-in at the airport counter
Passengers with special needs who require assistance at the airport, during embarkation or disembarkation, do not need to fill out any particular forms or obtain medical clearance. However, it is recommended that you inform Air India about your special assistance needs in advance. If you have a wheelchair, scooter, Segway, or any other assistive device, you must inform Air India about the height and weight of your device at least 48 hours before your journey. You should also arrive at the airport one hour before the recommended check-in time. If you are unable to pre-book, an Air India employee will assist you at the airport with the storage of your assistive devices.
Passengers with special needs are categorised into various groups, irrespective of their physical or medical condition. The security screening process will take your needs into account, and staff will be happy to assist you if standing or waiting in line presents any difficulty. Please note that wheelchairs, stretchers, and hand-carried items will undergo screening as per standard procedures.
Unaccompanied minors, or children between the ages of 5 and 12 travelling alone, must be checked in at the airport counter. On landing, designated Air India staff will guide your child through all airport formalities, including immigration and customs (for international journeys). Once the formalities are over, your child will be safely reunited with you or the designated guardian mentioned in the 'Unaccompanied Minor' form. Please note that unaccompanied minor services are provided for flights operated by Air India only. You can select your child's preferred meal option while making the booking or by visiting the 'Manage Booking' section on the Air India website/app 24 hours prior to departure.
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Air India offers four types of cabin classes for international flights and two for domestic flights
Air India offers a range of cabin classes to cater to different passenger needs and preferences. For international flights, Air India provides four cabin class options: First Class, Business Class, Premium Economy, and Economy.
First Class offers an exclusive and intimate flying experience with personalised service. Passengers can enjoy a comfortable 180-degree recline sleeperette, two-abreast seating, and a choice of entrées accompanied by vintage wine or champagne. Business Class is a suitable option for both work and leisure travellers, offering a range of amenities and perks. Premium Economy, a newer addition to Air India's offerings, provides exclusive amenities such as hot towels, extra legroom, comfortable seats, premium dining options, a wide selection of beverages, noise-cancellation headphones, and special TUMI kits. Finally, the Economy class provides a standard level of comfort and amenities for passengers.
For domestic flights within India, Air India currently offers two cabin class options: Economy and Business. The Economy class provides essential amenities and comfort for a convenient travel experience, while the Business class offers enhanced amenities and services for a more premium experience.
It is important to note that Air India's recent privatisation may result in changes to their cabin offerings in the future. The airline has committed significant funds to refurbish the cabins on many of its aircraft, so passengers can expect updated and improved cabin experiences in the coming months.
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You can prepay for excess baggage six hours before departure to save time and money
Air India offers a prepaid baggage option that allows passengers to pay for excess baggage up to 2 hours before their flight's departure. This option is available for all Air India flights, except interline and codeshare flights. By prepaying for excess baggage, passengers can save time and money on their travel.
The process of prepaying for excess baggage is simple and convenient. Passengers can either pay online through the "Manage Booking" tab on the Air India website or pay in person by visiting Air India's City Booking Offices (CTO), Airport Offices (ATO), or an authorised Air India agent. Prepaying for excess baggage is particularly advantageous during busy travel periods or on specific routes, where accommodating excess baggage requests at the airport may not be possible.
In the case of overweight baggage, the pre-purchase window extends to up to 6 hours before departure. It is important to note that prepaid excess baggage is non-transferable and not applicable to infants. The prices for excess baggage are subject to change, and the final price will be the one displayed at the time of purchase.
Passengers are advised to review Air India's baggage guidelines to familiarise themselves with the allowed weight, size, and number of bags based on their travel class and destination. This information is crucial in determining whether they need to prepay for excess baggage. Additionally, passengers carrying sports equipment or musical instruments as checked baggage should inform Air India during the booking process or at least 24-48 hours before departure to ensure necessary arrangements can be made.
By prepaying for excess baggage with Air India, passengers can benefit from discounted rates and a smoother travel experience, avoiding potential delays and hassles at the airport. It is a convenient option that allows travellers to secure their desired baggage allowance in advance and enjoy greater peace of mind during their journey.
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Frequently asked questions
Yes, you can book a flight ticket at the airport. However, Air India recommends booking in advance to take advantage of special offers and to secure your preferred cabin class.
Air India recommends that passengers arrive at the airport well in advance of their flight's departure time. Check-in for domestic flights closes 60 minutes before departure, and the boarding gate closes 20 minutes before the scheduled departure time. For international flights, web check-in is available up to two hours before departure.
Yes, you can check in for your Air India flight online. Online check-in is available from 48 hours to 60 minutes before the flight departure time for both domestic and international flights.
When you book directly with Air India, you can take advantage of vast connectivity across the globe owing to their Star Alliance membership. You can also earn miles and rewards with the Maharaja Club membership, which can be redeemed for upgrades and other offers.
If you do not receive a boarding pass, make sure you have your Booking Reference and identification ready, and then seek assistance from an Air India representative. If you receive a confirmation slip instead of a boarding pass, bring this to the airport check-in counter, where staff will issue a boarding pass once verification is complete.
