Owais Crawford
Uber drivers can pick up passengers at Boston Logan International Airport. After collecting your luggage and/or clearing customs, open the Uber app and request a ride, specifying your terminal as the pickup location. Look for signs indicating 'Ride App' and proceed to the designated pickup area for your terminal. Once a driver is assigned, the app will provide an estimated arrival time. Passengers with disabilities can choose to be picked up in the Central Parking Garage, at the Terminal B Parking Garage, or at the accessible locations at the terminal curb areas.
| Characteristics | Values |
|---|---|
| Uber driver pickup availability at Logan Airport | Yes |
| Location | Boston Logan International Airport, Boston, Massachusetts |
| Pickup process | Request ride on app, specifying terminal as pickup location, proceed to designated pickup area and wait for driver to arrive |
| Pickup location | Designated area for app-based ride services, Central Parking Garage for Terminal A, Level 2 (Departures) of the Terminal B Parking Garage for Terminal B |
| Waiting times | Typically 7-9 minutes for driver to traverse the airport layout, but can be up to 20 minutes during busy times |
| Cost | Depends on type of ride, length and duration of trip, tolls, city fees, and current demand for rides |
| Curbside pickup | Available for passengers with accessibility needs |
| Multiple stops | Yes |
| Service animals | Allowed |
| Pets | Allowed at driver's discretion, recommended to select Uber Pet option |
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What You'll Learn
Picking up passengers with accessibility needs
Uber drivers can pick up passengers from Boston Logan International Airport. The airport has set aside a dedicated waiting lot for drivers to receive trip requests. Once a trip request is accepted, drivers can pick up passengers from the Central Parking garages.
Passengers with accessibility needs can be picked up curbside at the terminals. To do this, the rider must select "Accessible Ride App Pick Up" as their pick-up point or inform the driver of their need for a curbside pick-up. Drivers will then be directed to the ARRIVALS lower level to pick up the rider with an accessibility need.
Passengers with disabilities can also choose to be picked up from the Central Parking Garage, the Terminal B Parking Garage, or continue to the accessible locations at the terminal curb areas. There is signage identifying the accessible pick-up locations on each terminal curb.
Passengers with hidden disabilities, such as autism, dementia, anxiety, or chronic pain, can indicate their need for help or extra time by wearing a Sunflower lanyard, which can be obtained by visiting an information booth or calling 1-800-23-LOGAN.
Additionally, Boston Logan International Airport has a Sensory/Calming Room for passengers with sensory or special needs. This room is designed to help passengers process stimulation, self-regulate, and acclimate to the travel experience.
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Waiting lot and trip cancellations
Boston Logan International Airport has a dedicated waiting lot for drivers to receive trip requests from riders. Uber drivers are required to be in this waiting lot to receive trip requests. If a rider cancels a request at the airport, drivers should remain in the waiting lot to keep their place in line. If a rider cancels when the driver is on the way to pick them up, the driver can return to the waiting lot to retain their place in the queue.
Uber drivers who intentionally disrupt the service by frequently cancelling rides or asking riders to cancel may lose the ability to receive trip requests to and from the airport through the Driver app. When drivers enter the waiting lot, a bar will appear at the top of the Driver app, indicating how long they will be waiting for a request.
Riders can request multiple stops during their ride to Boston Logan International Airport. Uber is available 24/7, but there may be longer driver arrival times for early or late flights. Riders can avoid this by reserving their ride in advance. Uber drivers will be informed of any schedule changes to their rider's flights.
Riders should meet their driver within 45 minutes of their flight's arrival to avoid late fees for UberX, Uber Comfort, and UberXL rides. For Uber Black, Uber Black SUV, Uber Premier, and Uber Premier SUV rides, riders should meet their driver within 60 minutes.
Boston Logan also has a conveniently located cell phone lot for those waiting to pick up arriving passengers. This lot is located at Hotel Drive and Service Road, less than five minutes from Terminals A, B, C, and E. There are no restroom facilities in the cell phone lot, and unattended or commercial vehicles are not permitted.
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Uber ride options
Uber offers a range of ride options for passengers travelling to and from Boston Logan International Airport. The airport has designated specific areas for ride-app pickups and drop-offs, and passengers are advised to follow the signage for "Ride App/Uber/Lyft" to locate the correct pickup areas for their respective terminals.
Passengers with accessibility needs can request curbside pickups and drop-offs by selecting the "`Accessible Ride App Pick Up`" option in the app. This option is available for those with disabilities or who require curb access due to accessibility accommodations.
When requesting an Uber ride to the airport, passengers can choose from various car options, including UberX, Uber Comfort, UberXL, Uber Black, Uber Black SUV, Uber Premier, and Uber Premier SUV. The cost of the ride will depend on factors such as the type of ride, the estimated length and duration of the trip, tolls, city fees, and current demand. Reserving a ride in advance can help ensure availability, especially for early or late flights, and provides the benefit of locking in the price.
Passengers can also utilise Uber's flight-tracking technology by entering their flight number when requesting a ride. This allows the driver to be notified of any schedule changes or delays, ensuring a seamless travel experience.
Additionally, Uber allows riders to request multiple stops during their journey to or from the airport. This feature can be accessed by selecting the plus sign next to the destination field in the app. Uber is available 24/7 at Boston Logan International Airport, ensuring riders can always access transportation regardless of their flight schedule.
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Cost of rides
Uber rides to and from Boston Logan International Airport are available 24/7. The cost of your ride will depend on factors such as the type of ride, the estimated length and duration of the trip, tolls and city fees, and the current demand for rides.
You can get an estimated price for each ride option by opening the Uber app and inputting your destination in the "Where to?" box. You can also see an estimate of the price by entering your pickup spot and destination on the Uber website. When you request a ride, you will see the actual price in the app, which may differ from the estimate due to real-time changes in demand and other factors.
If you reserve a ride ahead of time, you will be shown the price upfront and can lock it in. This is the best way to ensure that you will have a ride to the airport and to minimize wait times. Your driver will be informed of any schedule changes to your flight.
For UberX, Uber Comfort, and UberXL rides, you must meet your driver within 45 minutes of your flight's arrival to avoid late fees. For Uber Black, Uber Black SUV, Uber Premier, and Uber Premier SUV rides, you must meet your driver within 60 minutes.
Passengers using a ride app may only be picked up in areas designated for ride-app vehicles. At Boston Logan International Airport, the Ride App Pickup area is located in the Central Parking Garage for Terminal A, and on Level 2 (Departures) of the Terminal B Parking Garage.
Passengers with disabilities can be picked up and dropped off in the Central Parking Garage, at the Terminal B Parking Garage, or at the accessible locations at the terminal curb areas. To request a curbside pickup, select "Accessible Ride App Pick Up" and the terminal name in the app.
There is also an Uber airport surcharge fee, which has been quoted as $27 or $5. However, it is unclear whether this fee is included in the upfront price or charged after the ride.
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Picking up passengers with pets
Uber drivers can pick up passengers at Boston Logan International Airport. There is a designated area for app-based ride services, and passengers should follow the signs for Ride App/Uber/Lyft from the terminals. Once a rider has requested a ride, the driver will be informed of any schedule changes to their flight.
Uber allows riders to bring their pets on a trip by selecting the Uber Pet option. This is available with Uber Reserve rides and Uber Pet trips can be requested in advance in some areas. Uber Pet trips will cost more than a normal UberX trip.
Uber's policy on service animals states that they are permitted to accompany riders at all times without an extra charge. Drivers are required to transport passengers with assistance dogs, unless the driver has a medical exemption. If a rider has an assistance dog, they do not need to select Uber Pet.
Riders are fully responsible for controlling their pets during the trip and must accompany them at all times. Uber and its drivers do not provide insurance coverage for pets, and riders are liable for any damage they cause. Uber recommends that riders have a mat or blanket ready to cover the seat and feet areas in the back of the car. Riders should also have their pets restrained with a lead, harness, or placed in a pet carrier.
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Frequently asked questions
Yes, Uber drivers can pick up passengers at Boston Logan International Airport.
The pickup locations at Logan Airport are at the Central Parking garages. The Ride App Pickup at Terminal A is located in the Central Parking Garage, while the pickup for Terminal B is on Level 2 (Departures) of the Terminal B Parking Garage.
It typically takes Uber drivers around 7 to 9 minutes to traverse the airport layout and arrive at the pickup location.
Yes, you can request multiple stops during your Uber ride from Logan Airport. To do so, choose the plus sign next to the destination field in the app to add multiple stops.
