Lois Larson
The Transportation Security Administration (TSA) uses facial recognition technology to verify the identity of travelers on a voluntary basis. TSA PreCheck Touchless ID uses facial recognition technology for faster, more efficient identity verification. Digital IDs are now accepted at over 250 airports, including Denver International Airport, one of the busiest airports in the world. Digital IDs are more secure and private than physical credentials, which can be counterfeit or fraudulent. They also reduce points of contact for passengers and allow for a more seamless travel experience. However, passengers must still carry an acceptable compliant physical ID for verification.
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What You'll Learn
Facial recognition technology
However, the use of facial recognition technology has raised concerns about privacy and bias. Critics argue that the technology could be a threat to civil liberties and boost discrimination against marginalised communities. There are also concerns about the potential for outside hackers to access government systems and the possibility of passengers being pressured to comply due to fears of missing their flight. In addition, there is a lack of trust when it comes to providing biometric data to the federal government. Some US senators have called for the agency to stop using the technology, citing research that shows Asian and African American people are up to 100 times more likely to be misidentified than white men.
Despite these concerns, proponents of facial recognition technology argue that it can aid in securing aviation and building confidence among travellers. Additionally, they highlight the efficiency and convenience of the technology, reducing the time spent in security lines and improving the overall travel experience. The use of facial recognition technology is part of a pilot project by the TSA, and they claim that it is voluntary and accurate. Passengers who prefer not to use the biometric system can opt out by notifying an airline official or a CBP officer.
The integration of facial recognition technology at Denver International Airport is part of their efforts to improve the international departure process and enhance security. Denver International Airport has implemented this technology at 15 gates across concourses A and C. The system matches travellers' biometrics with stored biometric information within seconds, allowing for a seamless and secure boarding process.
While facial recognition technology offers potential benefits in terms of security and efficiency, it is essential to address the concerns raised by critics to ensure the protection of civil liberties and privacy. Transparent communication about the use of this technology and the option to opt out are crucial steps in addressing these concerns.
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Digital IDs
The Transportation Security Administration (TSA) at Denver International Airport (DEN) accepts Colorado-issued digital driver's licenses and identification cards at the airport's North Security Checkpoint. This is only for TSA PreCheck-eligible travellers who have added their ID to their Google Wallet or Apple Wallet. Colorado is one of seven states that offer digital IDs for their residents, with the others being Arizona, California, Georgia, Iowa, Maryland, and Utah.
The TSA has installed CAT-2, a new identity verification technology, at all checkpoints across the airport. The program reads the ID and takes a picture of the traveller to verify identification while also checking tickets remotely. The TSA has stated that the program speeds up security lines and is more accurate than manual scanning. The CAT-2 system also permits the traveller to proceed to security screening without having to present their boarding pass.
The Colorado Digital ID, available through the state's myColorado mobile app, allows residents to store their driver's licenses or state identification cards digitally. To obtain a REAL ID-compliant card, contact your state driver's license agency.
Denver International Airport is one of the busiest airports in the world and is the primary economic engine for the state of Colorado, generating more than $47.2 billion for the region annually. The airport recommends arriving at least two hours before your flight to allow ample time for security screening. It offers expedited screening options like TSA PreCheck and CLEAR to help streamline the process.
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TSA PreCheck
With TSA PreCheck, passengers can keep their shoes, belts, and light jackets on, and their electronics and 3-1-1 liquids can remain in their bags. This significantly speeds up the screening process. Additionally, about 99% of TSA PreCheck passengers wait less than 10 minutes. Children 17 and under can also join an adult with TSA PreCheck when indicated on their boarding pass.
To enrol in TSA PreCheck, individuals can choose from several enrolment providers, including Telos, IDEMIA, and CLEAR, each with its own pricing and benefits. The enrolment process can often be completed online or in person at one of the many enrolment centres across the country. Some providers, like Telos, offer walk-in services and extended hours for added convenience.
For those with Global Entry, NEXUS, SENTRI, or an active TWIC® or Commercial Driver's License (CDL) with an HME, TSA PreCheck is not necessary as these programmes already provide expedited screening. It's important to note that even with TSA PreCheck, all travellers will be screened, and no individual is guaranteed expedited screening. TSA employs unpredictable security measures to ensure the safety of all passengers.
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Accessibility services
The City and County of Denver state that they do not discriminate on the basis of disability in admission to, access to, treatment of, or employment in its programs and activities. Denver International Airport (DEN) is committed to providing accessibility services and is one of the busiest airports in the world.
Parking and Transportation
DEN has accessible parking spaces located near the pick-up/drop-off shelters in the Economy West and Economy East parking lots. All vans and buses serving these lots are lift-equipped. Rideshare passengers that require extra assistance can request a pickup at the curbside of Level 5 near specified doors. Several ground transportation companies also pick up disabled passengers at the curbside on Level 5, with prior notice.
Navigating the Airport
Denver International Airport provides Aira, a digital wayfinding app that uses live, trained professionals to assist people with vision impairment. The airport also has a Video Relay Service (VRS) with monitors on both sides of the terminal. Interpreter services are available at each information booth and in Customs for international arrivals. TTY telephones for the deaf and hearing-impaired are located throughout the terminal and concourses.
Security and Screening
The Transportation Security Administration (TSA) is responsible for transitioning passengers with disabilities or special needs through the airport’s security checkpoints. TSA Cares is a helpline that provides additional assistance during the security screening process. Defibrillators for cardiac emergencies are located in the terminal and each concourse.
Colorado Springs Airport
The Colorado Springs Airport also provides accessibility services, with wheelchair assistance available from Skycaps and the Huntleigh Corporation. The airport has partnered with the Hidden Disabilities Sunflower Organization to bring its Sunflower Lanyard program to COS. This program helps people with hidden disabilities inform others discreetly through the use of a sunflower-printed lanyard.
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Lost and found
If you lose an item at Denver International Airport, you can report it to their Lost and Found services. You can reach out to them via phone call, in person, or by filing an online claim on their official website. The Lost and Found department only accepts items lost in public areas of the airport, such as restrooms, TSA security checkpoints, parking shuttles, parking lots, and any other public interior or exterior areas.
If you lose an item on the plane, at baggage claim, during check-in, or at the boarding or exit gate, you should contact your airline directly. If you believe you left your item in a taxi, limo, ride-share service, shuttle, bus, or train, you should use your receipt to find their phone number and contact them directly.
If you lose an item at the Colorado Springs Airport, you can contact the CSPD Airport Unit, located on the lower level of the terminal across from Baggage Carousel 5. Items found in the airport terminal or parking lot may be turned into this office. Items are held here for 7-10 days, after which they are sent to the CSPD Evidence Unit, where you can claim them by calling (719) 444-7744. If you lose an item at the TSA security checkpoint, you can fill out a form on the TSA website.
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Frequently asked questions
A variety of ground transportation companies service the Colorado Springs Airport 24 hours a day. The airport also offers a free parking lot shuttle service for long-term parking users, and covered valet parking for $22 per day.
The airport has numerous options for food and beverage both before and after security. There are also charging ports located between concourse seating, and mobile charging stations throughout the concourse. The airport also has an Interfaith Chapel, family care rooms, a lactation room, and a pet relief area.
Contact TSA Lost and Found at (719) 591-3108 or (719) 622-5979. Items turned into the Lost and Found are kept in the Airport Police office for the month in which they were turned in. After that, contact the CSPD Evidence Section at (719) 444-7744 to claim your items.
Beginning May 7, 2025, every air traveler aged 18 and older will need a REAL ID-compliant driver's license, a state-issued enhanced driver's license, or another acceptable form of ID to fly within the United States. Colorado residents can use their digital ID at Denver International Airport.
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