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If your Apple AirPort won't turn on, there are several troubleshooting methods you can try. First, check that your AirPort card is enabled in your Network Preferences. If that doesn't work, try resetting your AirPort base station by pressing and holding the reset button for 1 second, then releasing. If that also doesn't work, try connecting an Ethernet cable to your Mac and downloading and installing AirPort Extreme Update 2008-004.
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What You'll Learn
Resetting an AirPort base station
Soft Reset:
A soft reset is useful when you've forgotten your base station password. It resets the base station password and disables security for 5 minutes, allowing you to join the network and make changes. If no changes are made within 5 minutes, the base station reverts to its previous settings. Here's how to perform a soft reset:
- Press and hold the reset button for 1 second, then release. You can find the reset button next to the ports on your AirPort base station. Use a pen or a straightened paper clip to press the button.
- The status light on the base station will flash amber.
- From the Wi-Fi status menu, choose the Wi-Fi network created by your base station.
- Open AirPort Utility, which is located in the Utilities folder of your Applications folder.
- Click on the icon for your base station, then select "Edit" from the pop-up menu.
- Make any necessary changes to the password or other settings.
- Click "Update" when you're done.
Hard Reset:
A hard reset is useful when your base station is unresponsive or you're troubleshooting network issues. It resets the base station to an unconfigured state but retains the last saved configuration and profiles, allowing you to restore previous settings. Here's how to perform a hard reset:
- Disconnect the base station from power.
- Press and hold the reset button for 10 seconds, then release.
- While continuing to hold the reset button, plug the base station back into power.
- Hold the reset button for about 5-6 seconds, until you see the three status lights turn on or the status light flashes amber rapidly.
- Release the button and wait about a minute for the base station to finish restarting.
- Use AirPort Utility to reconfigure the base station.
Default Settings Reset:
A default settings reset is useful if you wish to repurpose the device and want to remove all personal profiles and settings first. This reset returns the device to its original state when you first purchased it. Here's how to perform a default settings reset:
- Open AirPort Utility.
- Manually erase the hard drive if desired.
- The base station name will revert to "base station" followed by the last six digits of the base station's MAC address.
- The base station network name will be set to "Apple Network" followed by the last six digits of the MAC address.
- Reconfigure the base station as needed.
Factory Default Reset:
A factory default reset is similar to a hard reset but returns the device to its original factory settings. This may be useful when troubleshooting persistent issues. Here's how to perform a factory default reset:
- Press and hold the reset button for about 5 seconds until the status light flashes amber rapidly.
- Release the button and wait for the base station to restart.
- Use AirPort Utility to reconfigure the base station as needed.
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Troubleshooting a ''Device Not Found' error
If you're experiencing a "Device Not Found" error with your AirPort Extreme, there are several troubleshooting steps you can take to resolve the issue. Here are detailed instructions to guide you through the process:
Identify the Cause
First, it's important to understand the potential causes of the "Device Not Found" error. In some cases, it could be due to a bug in the firmware revisions, causing the AirPort Extreme to become unmanageable. It's also possible that there is an issue with the Ethernet cable connection or the ports being used.
Restart Your AirPort Base Station
Sometimes, a simple restart of your AirPort Base Station can resolve minor glitches and connectivity issues. Here's how you can restart your base station:
- Press and hold the reset button for about 10 seconds, then release it.
- Disconnect the base station from its power source.
- While holding down the reset button, reconnect the power and continue holding the button for about 5 seconds until you see all three status lights turn on.
- Release the reset button and wait for the base station to finish restarting, which usually takes about a minute.
Check Your Ethernet Cable and Ports
Ensure that your Ethernet cable is properly connected to your Mac and the router or broadband modem. Check if the cable is plugged into the correct port on the back of the router. The correct port is usually indicated by a green light, while an orange light might suggest an incorrect connection.
Update Your AirPort Extreme Firmware
If the issue is caused by a bug in the firmware, updating to the latest version might resolve the problem. Check for updates and install the latest firmware for your AirPort Extreme.
Reset Your AirPort Base Station
If the previous steps don't work, you may need to perform a soft or hard reset on your AirPort Base Station:
- Soft Reset: This reset option will restore your base station password and disable security for 5 minutes, allowing you to join the network and make changes. If no changes are made within the given time, the base station will revert to its previous settings.
- Hard Reset: This option will reset your base station to an unconfigured state while retaining the last saved configuration and profiles. This is ideal for troubleshooting network issues that haven't been resolved by other methods.
After performing a reset, you can use AirPort Utility to reconfigure your base station.
Remove Apple IDs from Back to My Mac
If you're using an Apple ID with Back to My Mac, try the following steps:
- Open AirPort Utility (it might show "Device Not Found").
- Unplug your AirPort Extreme and wait for about 10 seconds.
- Plug your AirPort Extreme back in and connect to the WiFi network as soon as possible.
- Go to the AirPort Utility and click on your AirPort Extreme when it appears.
- Click "Edit", then clear out any Apple IDs in the "Back to My Mac" section.
By following these troubleshooting steps, you should be able to resolve the "Device Not Found" error with your AirPort Extreme and regain control of your network settings.
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Turning on AirPort on a MacBook Pro
If you are unable to turn on AirPort on your MacBook Pro, there are several steps you can take to troubleshoot the issue.
First, check the status of your AirPort by clicking on the Wireless icon in the menu bar and selecting "Open Network Preferences". In the Network Preference window, click on the "AirPort" tab. If the status is "Inactive", it means that your AirPort is turned off.
Next, ensure that the lock at the bottom left of the Network Preference pane window is unlocked. If it is locked, unlock it by going to the Apple menu > "About This Mac" > "More Info".
Now, try moving AirPort to the top of the list in the Network Preferences. To do this, go to "Syst Prefs:Network" and find the tiny Tool icon at the bottom of the left list. Click on "Set sort order" and move AirPort to the top.
If the above steps do not work, try creating a new location to see if AirPort works there. Go to "Location: Automatic", click on "Edit", and then the "+" sign to create a new location, such as "HOME".
If you are still unable to turn on AirPort, you may need to reset your router and delete your network connection. Open your MacBook network preferences, go to the advanced settings for AirPort, and delete your network connection. Then, turn off your AirPort and restart your MacBook. Find your network again and connect, entering your password if prompted.
Finally, ensure that you have an AirPort card installed. Click on the AirPort card and check if it shows the type of card or indicates that you do not have one. If you do not have an AirPort card, this may be why you cannot turn on AirPort.
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Troubleshooting when AirPort won't turn off
If your AirPort won't turn off, there are several troubleshooting steps you can try.
First, check if your AirPort card is showing up on your device. If it's not, you may need to install AirPort Extreme Update 2008-004.
If your AirPort card is showing up, but you're still unable to turn it off, try the following steps:
- Check that you have unlocked the Network Preference pane.
- Create a new location to see if AirPort turns on there.
- Move AirPort to the top of the list in the Set Sort Order options.
- Check your network and energy saver settings and compare them to screenshots you've taken when they were working.
- Reset your base station password and reconfigure the base station.
- Try a soft reset or a hard reset of your base station.
- Check your Wi-Fi status menu and choose the network created by your base station.
- Open AirPort Utility and change the settings to the following: Connect Using - Ethernet; Configure IPv4 - Using DHCP; Connection Sharing - Off (Bridge Mode).
- Try rebooting your Mac while holding Command+Option+P+R during restart.
If none of these steps work, you may need to contact your ISP's tech support for further assistance.
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Troubleshooting when AirPort won't turn on
If your AirPort won't turn on, there are several troubleshooting steps you can try. Here is a guide to help you get your AirPort working again:
Check Your Connections and Settings
First, ensure that your AirPort is properly connected to a power source. Check if the power supply is working by plugging in another device. If your AirPort is plugged into a power strip or surge protector, try plugging it directly into a wall outlet.
If your AirPort is receiving power but still won't turn on, check your network settings. On your Mac, go to System Preferences, then click on the "Network" pane. From here, you can turn AirPort on or add an AirPort interface by clicking the "+" button and then "Apply". You may also need to download and install the AirPort Extreme Update 2008-004.
Reset Your AirPort Base Station
If your AirPort still won't turn on, try resetting your AirPort base station. There are two types of resets: soft reset and hard reset. A soft reset will reset the base station password and disable security for 5 minutes, allowing you to join the network and make changes. If no changes are made, the base station will revert to its previous settings.
To perform a soft reset, locate the reset button on your base station, usually next to the ports. Press and hold the reset button for about 10 seconds, then release. Disconnect the base station from power, then reconnect it while continuing to hold the reset button for about 5 seconds, until all three status lights turn on.
If a soft reset doesn't work, you may need to perform a hard reset. A hard reset will restore your base station to an unconfigured state but will retain the last saved configuration and profiles. To do this, follow the same steps as the soft reset, but instead of holding the reset button for 10 seconds, press and hold it for just 1 second, then release. The status light on the base station will flash amber. Open AirPort Utility and click on your base station icon, then click "Edit" and make any necessary changes. When done, click "Update".
Other Troubleshooting Tips
If your AirPort still won't turn on, there could be a hardware issue. If you have AppleCare, take your AirPort to a Genius Bar or authorized Apple repair centre for testing and diagnosis. You may need to replace the unit if it's determined to be a hardware failure.
Additionally, if you're using a MacBook Pro, check if the "Turn AirPort On" option is disabled in your Network Preferences. Ensure that the preference pane is unlocked, and if creating a new location works, you can use that as a temporary solution.
By following these troubleshooting steps, you should be able to get your AirPort working again.
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Frequently asked questions
Go to Settings and enable the toggle next to Airplane Mode. To turn it off, simply disable the toggle. Alternatively, you can access the Control Center by swiping down from the top right corner of your screen and tapping the airplane icon.
Go to Network & Internet Settings and select Airplane Mode, then toggle it on or off. You can also select the Network, volume, or battery icon on the taskbar and then select Airplane Mode.
If you are unable to turn off Airplane Mode and reconnect to wireless networks, you may need to restart your computer. If this does not work, your operating system may be corrupted.
