Roberta Aguirre
Uber is a popular ride-sharing service that provides transportation to and from Boston Logan International Airport. While Uber is available at the airport, there are specific rules and regulations that Uber drivers and passengers must follow for pickups and drop-offs. This includes designated pickup locations for each terminal, accessibility accommodations, and potential fines for violations. In New Hampshire, there have been mixed reports of the reliability of Uber rides to and from Logan Airport, with some recommending alternative transportation options such as buses.
| Characteristics | Values |
|---|---|
| Uber drivers at Logan Airport | Uber and Lyft are available at Logan Airport |
| Pick-up locations | Terminal A: Central Parking Garage, Terminal B: Terminal B Garage, Terminal C: Central Parking Garage, Terminal E: Central Parking Garage |
| Accessible pick-up | Available for passengers with accessibility needs at the terminal curb |
| Waiting for pick-up | Drivers wait in a lot until a trip is confirmed |
| Trip cancellations | Drivers who improperly use the app and intentionally disrupt the service may lose the ability to receive trip requests to and from the airport |
| Cost | Depends on the type of ride, length and duration of the trip, tolls, city fees, and demand for rides |
| Service animals | Allowed, and Uber drivers may not refuse a trip |
| Pets | Recommended to select the Uber Pet option |
| Car seats | Riders may provide their own, as drivers are not guaranteed to have them |
| Availability | Uber is available 24/7 |
| Reliability | May be unreliable in Southern New Hampshire |
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What You'll Learn
Picking up passengers with accessibility needs
Logan Airport is committed to making travel accessible to all passengers. The airport provides accessible transportation options and facilities, and works with partners on security procedures to assist passengers with accessibility needs.
Passengers with disabilities can choose to be picked up and dropped off in the Central Parking Garage, at the Terminal B Parking Garage, or continue on to the accessible locations at the terminal curb areas. There is signage identifying the accessible pickup locations on each terminal curb.
Passengers with accessibility needs can be picked up at the curb by rideshare drivers. If a rider selects “Accessible Ride App Pick Up” as their pick-up point or informs the driver of their need for a curbside pick-up, drivers are permitted to pick them up at the curb.
To pick up a passenger with accessibility needs, follow these steps:
- Open the Uber or Lyft app.
- Select Boston Logan International Airport (BOS) as your destination.
- Select your terminal and airline.
- Scroll to find the "Accessible" option.
- Request your ride.
- You will be directed to the Departures (upper) curbside for pick-up.
Passengers with hidden disabilities, such as autism, dementia, anxiety, or chronic pain, can benefit from the Hidden Disabilities Sunflower program. This initiative offers a Sunflower lanyard as a discreet sign to indicate a non-visible disability. Passengers can rest and prepare for their flight in the airport's Sensory/Calming Room, which is designed for passengers with sensory or special needs.
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Pick-up locations at Terminals A, C, and E
Uber and Lyft are popular ride-hailing services that provide transportation to and from Boston Logan International Airport. If you are an Uber driver, it is important to know the basics of the airport to ensure that you are prepared for your first pickup or drop-off.
For Terminals A, C, and E, all pickups occur in the airport's Central Parking Garage. Follow the signs for the correct pickup location as you approach the garage. To reach the pickup locations, passengers will need to head upstairs to the elevated pedestrian walkways and continue to follow the signs for Central Parking/Rideshare App Pickups.
Passengers with disabilities can choose to be picked up at the Central Parking Garage or proceed to the accessible locations at the terminal curb areas. There is signage identifying the accessible pickup locations on each terminal curb.
Pick-up location at Terminal B
The pickup location for Terminal B is different from Terminals A, C, and E. At Terminal B, pickups occur in the airport's Terminal B Garage on the departures level. Follow the signs for the correct pickup location as you approach the garage.
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Pick-up location at Terminal B
Picking up passengers at Boston Logan International Airport (BOS) can be complicated, and Uber drivers should be aware of the airport's unique rules and regulations. All pick-ups from Terminal B occur in the airport's Terminal B Garage on the departures level. Follow signs for the correct pick-up location as you approach the Terminal B Garage. Violations for "Picking Up/Dropping Off Rider Outside Passenger Pick Up/Drop Off Area" may result in fines of $200 per violation and/or suspension of airport access by Massport.
To pick up passengers from Terminal B, Uber drivers should follow these steps:
- Open the Uber app and select "Boston Logan International Airport (BOS)" as the destination.
- Select "Accessibility" under the list of Popular Airlines if the rider has requested an accessible pick-up. Then, select your terminal.
- Select the product and click "Choose [Product Name]".
- Confirm your pick-up location by clicking "Confirm Pickup". The app will direct you to the closest accessible terminal pick-up location, such as Door B104 for Terminal B-1 or Door B113 for Terminal B-2.
- Proceed to the designated pick-up area and wait for your rider. Confirm the rider's identity and destination before they enter the vehicle.
It's important to note that Uber drivers must adhere to the airport's rules and regulations. Pick-ups and drop-offs are only allowed in the designated areas, and violations may result in fines or suspension of airport access. Additionally, drivers must keep the Uber app open at all times while on airport property and follow the first vehicle in, first out (FIFO) system implemented at Boston Logan International Airport.
Passengers can also take certain steps to ensure a smooth pick-up process at Terminal B. After collecting their luggage, riders should open the Uber app and request a ride, specifying Terminal B as the pick-up location. They should then look for signs indicating "Ride App" and proceed to the designated pick-up area. Once a driver is assigned, the app will provide information about the driver and their estimated arrival time. Riders should verify the driver's identity and vehicle details before getting into the car.
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Curbside pick-ups
Passengers using a ride app service who do not have accessibility needs may only be picked up in designated areas for ride app vehicles. For Terminals A, C, and E, the pick-up location is the airport's Central Parking Garage. For Terminal B, the pick-up location is the airport's Terminal B Garage on the departures level.
It is important to note that violations for "Picking Up/Dropping Off Rider Outside Passenger Pick Up/Drop Off Area" may result in fines of $200 per violation and/or suspension of airport access by Massport.
When requesting an Uber trip to Logan Airport, it is recommended to book the trip in advance, especially for early-morning or late-night flights. The cost of the trip will depend on factors such as the type of ride, the estimated length and duration of the trip, tolls, city fees, and current demand for rides. Passengers can get an estimate of the price before requesting the ride by using the price estimator feature in the app.
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Trip cancellations
If a rider cancels a request at Logan Airport, the driver should keep their place in the waiting lot. If a driver is already on their way to pick up a rider, they can return to the waiting lot immediately to avoid losing their place in line.
Uber is available 24/7, but riders with early or late flights may experience longer driver arrival times. Riders can reserve a trip in advance to minimize wait times and avoid taxi stand lines. Uber's flight-tracking technology will notify the driver of the rider's current flight status, including any delays.
If a rider needs to cancel a trip due to an accessibility need, they can inform the driver, and curbside cancellations are allowed at Logan Airport.
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Frequently asked questions
Yes, Uber drivers can pick up passengers from Boston Logan International Airport.
The pickup location depends on the terminal. For Terminals A, C, and E, pickups occur in the Central Parking Garage. For Terminal B, pickups occur in the Terminal B Garage on the departures level.
Yes, you can reserve an Uber ride to Logan Airport in advance. This can help ensure that a driver is available for early or late flights.
Yes, there are a few restrictions to keep in mind. First, passengers with accessibility needs can request curbside pickup or drop-off at any time. Second, service animals are allowed, and drivers cannot refuse a ride due to the presence of a service animal. Finally, small children are required by law to be in a car seat, so passengers may need to provide their own car seat.
