Roberta Aguirre
Chicago O'Hare International Airport (ORD) is a busy airport with various transportation options for travellers, including ridesharing services such as Lyft. The availability of Lyft rides at O'Hare Airport has been a convenient option for many passengers. However, it's essential to be aware of the designated pickup locations and regulations to ensure a smooth travel experience. O'Hare Airport has specific rules and guidelines for ridesharing services, and understanding these can make your travel experience more efficient.
| Characteristics | Values |
|---|---|
| Can Lyft pick up at O'Hare Airport | Yes |
| Pick-up location for Domestic Terminal | Upstairs on the Departures level in the designated Lyft zone |
| Pick-up location for International Terminal | Downstairs on the Arrivals level in the designated Lyft zone |
| Pick-up location for Terminal 5 | Terminal 2 departures area |
| Wait time limit | 12 hours |
| Waiting location if the passenger is delayed | Designated staging lot or cell phone lot |
| Scheduling | Can be scheduled up to 90 days in advance |
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What You'll Learn
Pick-up locations at O'Hare Airport
Yes, you can get a Lyft ride from Chicago O'Hare International Airport. However, there are specific pick-up locations at the airport that you need to follow.
For the Domestic Terminal, head to the designated Lyft zone on the Departures level to meet your driver. The Lyft app will move the passenger's pin to this approved pick-up area. If you're travelling alone, you can request a ride with room for up to six riders and plenty of luggage.
For the International Terminal, go to the Arrivals level in the designated Lyft zone to meet your driver. Again, the Lyft app will move the passenger's pin to the correct location. If you're having trouble finding each other, make sure you have both gone to the pin's location and that you're on the correct level of the airport.
If you're using the Luxury Service, such as Lyft Lux, meet your driver downstairs on the Arrivals level, where other car and limo services are located.
If you're at Terminal 5, you'll need to take a shuttle to Terminal 2, as you can't get a Lyft ride from this terminal due to construction. The Lyft app will provide walking directions, and wayfaring signs are also being put up for rideshare users.
It's important to note that you should not wait on the terminal roadway if your passenger is delayed. Instead, head to the designated staging lot or the cell phone lot and wait in the designated parking spaces.
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How to find your Lyft driver
Yes, you can get a Lyft ride from Chicago O'Hare International Airport.
- Schedule your ride in advance: You can schedule your ride to O'Hare International Airport up to 90 days ahead of time, locking in your price and pickup time. This means your driver will be there within 10 minutes of your pickup time, or you will get up to $100 in credits.
- Check the app: The Lyft app will move the passenger's pin to an approved pickup area. Make sure you have both gone to the pin's location and are on the correct level of the airport.
- Domestic Terminal: If you are at the Domestic Terminal, go to the designated Lyft zone on the Departures level.
- International Terminal: For the International Terminal, go to the Arrivals level in the designated Lyft zone.
- Contact your driver: Call or message your driver with information such as the Terminal, Door Number, and any other relevant details that will help them locate you.
- Look for the Rideshare Pickup Zone: If you are using the standard Lyft service, you will meet your driver upstairs on the Departures level, in the Rideshare Pickup Zone.
- Limo services: If you are using a luxury service, such as Lyft Lux, you will meet your driver downstairs on the Arrivals level, along with other car and limo services.
- Don't wait on the terminal roadway: If your passenger is delayed, do not wait on the terminal roadway. Instead, head to the designated staging lot or cell phone lot and wait there.
- Keep an eye out for wayfinding signs: Due to construction at the airport, rideshare pickup locations may change. Look out for wayfinding signs for rideshare users.
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Domestic vs. International Terminal pick-ups
Yes, Lyft can pick up passengers from Chicago O'Hare International Airport. However, the pick-up location depends on whether you arrive at the Domestic or International Terminal.
Domestic Terminal pick-ups
If you arrive at the Domestic Terminal, you should proceed to the designated Lyft zone on the Departures level to meet your driver. The Lyft app will move the passenger's pin to an approved pick-up area, so be sure to check the app to confirm the exact location. It is important to note that you should not wait on the terminal roadway if your ride is delayed. Instead, head to the designated staging lot or the cell phone lot and wait in the designated parking spaces.
International Terminal pick-ups
For those arriving at the International Terminal, you should head to the Arrivals level to find your driver in the designated Lyft zone. Similar to the Domestic Terminal, the Lyft app will move the passenger's pin to the approved pick-up area. If you are having trouble locating your driver, be sure to check the app and confirm that you are in the correct location and level of the airport. As with the Domestic Terminal, do not wait on the terminal roadway if your ride is delayed. Instead, proceed to the designated staging lot and wait there.
It is worth noting that there have been recent changes to the rideshare pick-up locations at O'Hare Airport, particularly for Terminal 5. As of February 2023, passengers arriving at Terminal 5 will need to transfer to Terminal 2 to access rideshare pick-ups. This change is intended to reduce congestion and streamline rideshare pick-ups to a single location.
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Changes to Terminal 5 pick-ups
As of 27 February 2023, travellers flying into Terminal 5 at O'Hare International Airport will have to go to Terminal 2 to connect with rideshare drivers. This change is meant to reduce congestion in the lower-level arrival lanes at O'Hare. The Chicago Department of Aviation has stated that the rideshare pickup locations are being evaluated as the airport works through a complex construction schedule.
Passengers who wish to find a ride with Lyft will need to transfer to the Terminal 2 departures area using the Airport Transit System (ATS), which takes approximately five minutes and is available 24 hours a day, seven days a week. The Lyft app will update walking directions for users taking the shuttle to Terminal 2 and is working with the airport to put up wayfaring signs for rideshare users.
Taxi stands, black car pick-up areas, and passenger drop-offs from rideshare vehicles are not affected by this change and will still be available at all five terminals. Terminal 5 is home to most of O'Hare's international flights, as well as Southwest Airlines and Delta Air Lines flights.
While this change is expected to be temporary, it is important to stay up-to-date with the latest information when travelling to or from O'Hare International Airport, as construction schedules and airport policies can change over time.
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Rules for Lyft drivers at O'Hare Airport
Lyft drivers are able to pick up passengers at Chicago O'Hare International Airport (ORD), the second busiest airport in the world. However, there are several rules that drivers must follow to avoid receiving administrative citations from the airport. Firstly, drivers must keep their Lyft emblem displayed on the lower right-hand side (passenger side) of the front windshield at all times while giving Lyft rides and using airport ground transportation facilities. If a driver is giving a non-Lyft ride, they must remove the emblem before entering airport property.
Secondly, drivers should follow the instructions provided by the Lyft app and airport personnel. The app will direct passengers and drivers to approved pickup areas, and drivers should not pick up passengers from any other areas at the main terminal. At the Domestic Terminal, the designated Lyft pickup zone is on the Departures level, while at the International Terminal, it is on the Arrivals level. It is important to note that drivers should not wait on the terminal roadway if their passenger is delayed but should instead head to the designated staging lot or cell phone lot and wait in the designated parking spaces.
Thirdly, drivers should be mindful of parking regulations at the airport. They should not park in red zones or taxi/shuttle areas unless otherwise specified. If the designated staging area is full, drivers must leave the airport premises and are not permitted to wait for ride requests or use other parking lots while in driver mode.
Finally, drivers should be aware that cancellations and missed requests affect their place in the queue. They can miss or decline up to three rides before being placed at the back of the queue. However, passenger cancellations do not impact their position, and if a passenger cancels, the driver can return to the staging area and be placed at the front of the queue if they arrive back within 15 minutes.
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Frequently asked questions
Yes, Lyft rides are available from Chicago O'Hare International Airport.
The pickup location depends on the terminal you arrive at. If you arrive at the International Terminal, the pickup location is at Arrivals. If you arrive at the Domestic Terminal, the pickup location is at Departures.
You can schedule a Lyft ride by creating an account on the Lyft app or website. After scheduling, meet your driver at the designated pickup location.
