Owais Crawford
Brisbane Airport is a major transport hub offering both domestic and international flights, with free terminal transfer buses and an on-site train station. The airport provides a range of facilities for passengers in transit, including dining, shopping, and accommodation options. There are also accessible facilities for passengers with mobility requirements. When transferring between flights, passengers may need to go through passport control, collect their luggage, and pass through customs and quarantine before proceeding to the correct terminal for their next flight.
| Characteristics | Values |
|---|---|
| Transport options to and from the airport | Taxi, train, ride-share, shuttle bus, council bus, bicycle, rideshare services (Uber, Didi, Ola, Sheba) |
| Transport options within the airport | Free terminal transfer bus, Airtrain, people-movers (buggies) |
| Amenities | Hotels, restaurants, cafes, lounges, shops, newsstands, bookstores |
| Accessibility | Accessible toilets and Changing Places bathrooms for people with disabilities, assistance from airline partners |
| Visa requirements | May require an Australian visa such as a Transit (subclass 771) visa to clear immigration |
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What You'll Learn
Transport options to and from the airport
There are several transport options for getting to and from Brisbane Airport.
Taxis are available 24/7 from sheltered ranks outside the Domestic and International Terminals. At the Domestic Terminal, the taxi rank is located centrally in front of the Terminal building. At the International Terminal, you will find the cab rank in front of the Terminal on Level 2 Arrivals Road. Passengers can expect to pay between $67 and $82 for a one-way trip from the airport to Brisbane City. Outside of peak periods, it is approximately a 20-minute drive from the airport to the city.
Rideshare services, such as Uber, Didi, Ola, and Sheba, are also available at Brisbane Airport. You can use a ridesharing app to estimate the cost of your trip, and follow the signs to the designated Rideshare Booking areas to meet your driver. Please note that a fee of $4.86 is added to any rideshare fares collected from the airport.
The Con-x-ion shuttle bus offers a door-to-door transfer service from both Terminals to dozens of locations around Brisbane, the Gold Coast, and the Sunshine Coast. Tickets can be purchased online or at sales kiosks at each Terminal.
Brisbane City Council operates a bus service within the airport precinct. To access this service, make your way from either Terminal to the Skygate Centre, where bus route 590 runs seven days a week. From there, you can catch a bus to the Toombul Interchange for a range of public transport options to the city or other Brisbane suburbs.
Brisbane Airport also has a range of shared pedestrian and cycle paths, as well as shared roadways where cycling is permitted. Cyclists can store their bikes at the bicycle racks available at the Terminal car parks.
Additionally, the Airtrain provides a direct express service from Gold Coast stations to Brisbane Airport via Brisbane City. Airtrain stations are located directly in front of each Terminal and offer connections to every South East Queensland train station. Services run between 4:30 am and 10 pm, every 15 minutes during peak times, and the journey to the city takes approximately 20 minutes. Fares from Brisbane City stations start from $22.30, and children aged 14 and under travel free when accompanied by an adult.
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Transferring between international and domestic flights
Brisbane Airport has just one airport, but there are two terminals: the Domestic Terminal and the International Terminal. The terminals are approximately 2.5 kilometres or four kilometres apart, and the travel time between the two is around 10 minutes.
If you are transferring between international flights in Brisbane, you won't need to leave the International Terminal. However, if you are transferring from an international flight to a domestic flight, you will need to go through Passport Control, collect your luggage, and pass through Customs and Quarantine before transferring to the Domestic Terminal.
If your luggage is checked through to your next international destination and your airline has issued you with your boarding pass, follow the 'International Transit/Transfer Passenger' signs and make your way to the Level 3 'Departures Area' to board your next flight.
If your bags have not been checked through to your next international destination, you will be required to go through Passport Control, collect your luggage, and make your way to Departures on Level 4 to check in for your next flight. Follow the signs to Passport Control and Baggage Claim. It is recommended that you check with your airline or travel agent about visa requirements, as every situation is different.
There are several options for travelling between the two terminals:
- Brisbane Airport offers a free Terminal Transfer Bus Service that runs approximately every 10 minutes, with a journey time of around 5 minutes. The bus departs from outside Level 2, adjacent to the Domestic Transfer Desks.
- Taxi or ride-sharing services, such as Uber, Didi, Ola, and Sheba, are available near the arrival area. These offer a more comfortable and private ride option, but at a higher cost of approximately AUD $20.
- Private transfer services can be pre-booked and typically include meet-and-greet services at the airport, luggage assistance, and transportation in a clean and comfortable vehicle.
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Where to eat and shop
Brisbane Airport offers a range of services and facilities for passengers in transit, including dining and shopping options.
Where to Eat
There are various dining options at Brisbane Airport, catering to different preferences and budgets. Here are some places to consider:
- Transit Tavern: Open for breakfast, lunch, and dinner, the Transit Tavern offers a relaxing atmosphere with delicious food, drinks, and coffee. They have daily chef specials and monthly rotating food and drink specials. You can also enjoy tapas, platters, and cocktails, along with an extensive coffee and cake range.
- Other Dining Options: Brisbane Airport is likely to have other restaurants, cafes, and food outlets scattered throughout the terminals. These may include fast-food chains, bakeries, bars, and restaurants serving a variety of cuisines to suit different tastes.
Where to Shop
Brisbane Airport provides a mix of shopping options to meet your needs during transit. Here are some general suggestions:
- Retail Shops: The airport is likely to have a variety of retail shops, including duty-free outlets, souvenir shops, newsagents, convenience stores, and fashion boutiques. You can browse for gifts, souvenirs, reading material, or last-minute travel essentials.
- Services: In addition to dining and shopping, Brisbane Airport offers essential services such as ATMs, charging stations, currency exchange, luggage storage, and prayer rooms. These services are available at both the Domestic and International Terminals, ensuring your comfort and convenience during your layover.
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Facilities for passengers with mobility requirements
Brisbane Airport has a range of facilities to assist passengers with mobility requirements. The airport recommends that passengers with reduced mobility allow sufficient time for check-in and boarding. Qantas advises that passengers requiring mobility aid assistance for departures within Australia arrive at the airport at least two hours before departure at international terminals. For departures from overseas airports, passengers should check with the local Qantas office and allow an extra 30 minutes in addition to the normal check-in time.
Passengers travelling with their own mobility aids may surrender them at check-in or at the departure gate. If a passenger chooses to surrender their mobility aid at check-in, they will be transferred to a wheelchair and assisted to the departure gate by a staff member. If a passenger surrenders their mobility aid at the departure gate, they must first check in and complete all security and immigration formalities. Passengers are responsible for assembling and disassembling their mobility aids, although airport ground staff will ask for instruction and supervision if assistance is required.
Brisbane Airport has an abundance of seating options throughout the terminal, with priority seating provided to passengers with disabilities, limited mobility, as well as passengers travelling with young children and unaccompanied minors. There are also no shortages of lifts and travelators to help passengers get from one place to another, although passengers with mobility issues are advised to use the lifts rather than travelators, escalators or stairs.
The airport's toilets cater to people with mobility requirements, with accessible, unisex toilets throughout both terminals. Changing Places bathrooms provide additional space for people with profound disabilities and their carers. All International Terminal directory boards incorporate tactile and Braille features.
Passengers transferring between domestic and international flights at Brisbane Airport can take the free terminal transfer bus. The airport also offers a range of transport options to and from the airport, including taxis, rideshare services, shuttle buses, council buses, and bicycle services.
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How to get assistance
Brisbane Airport offers a range of facilities and services to assist travellers during their transit. Here is some essential information on how to get assistance while transiting through Brisbane Airport:
Wayfinding and General Information:
Brisbane Airport Ambassadors, easily identifiable by their bright blue shirts, are available throughout the airport to answer any questions you may have. They can provide directions, recommend places to eat, and assist with wayfinding.
Lost and Found:
If you have lost an item within the airport, you can seek assistance from the lost property team. They will attempt to locate your lost item within the terminals, car parks, and transfer buses. Items found in Brisbane Airport-managed areas can be retrieved from the Visitor Information desks by prior arrangement. For items lost on an aircraft, contact your airline for assistance. If you have lost your passport or identification, you will need to contact the Australian Border Force.
Medical Emergencies:
In the event of an injury or illness, Brisbane Airport has security officers trained in first aid who can provide assistance. Both terminals are equipped with defibrillators and first aid kits, with their locations marked on the terminal maps. Additionally, there are pharmacy options available near the airport, including Airport Pharmacy in the Domestic Terminal and Direct Chemist Outlet at the Skygate Centre.
Transport Options:
Brisbane Airport offers various transport options to and from the airport, including taxis, rideshare services, shuttle buses, and the Airtrain.
- Taxis are available 24/7 from sheltered ranks outside both the Domestic and International Terminals. During peak times, Kerbside Officers are on hand to assist.
- Rideshare services such as Uber, Didi, Ola, and Sheba are available at the airport. Use your preferred app to book and follow the signs to the designated Rideshare Booking areas.
- The Con-x-ion shuttle bus offers a door-to-door transfer service to and from the airport, serving locations in Brisbane, the Gold Coast, and the Sunshine Coast.
- The Airtrain provides a quick connection between Brisbane Airport and Brisbane City, with travel time taking approximately 20 minutes. The train also connects to the Gold Coast and the Queensland Rail suburban network.
Accommodation:
If you require overnight accommodation during your transit, Brisbane Airport has several nearby hotel options, including Ibis, Pullman, and Novotel. These hotels are conveniently located within a short distance from the airport.
Additional Services:
Brisbane Airport also offers other services to enhance your comfort and convenience, such as luggage storage, charging stations, Wi-Fi, currency exchange, and more.
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Frequently asked questions
It depends on your situation. It is recommended that you check with your airline or travel agent about visa requirements.
You can transfer between terminals by taking the free terminal transfer bus or the Airtrain.
All toilets in Brisbane Airport cater to people with mobility requirements. There are also Changing Places bathrooms, which provide additional space for people with profound disabilities and their carers.
You can get from Brisbane Airport to the city by taxi, rideshare, shuttle bus, council bus, train, or bicycle.
