Sachin Walls
If you're planning to travel with your dog, it's important to know the pet policy of the airport you're flying from, transiting through, or landing in. Charlotte Douglas International Airport (CLT) is a pet-friendly airport with several designated pet relief areas. The airport's pet policy allows service animals to accompany passengers with disabilities, with certain exemptions and restrictions. For other pets, there are specific rules that must be followed, and it's important to contact your airline before travelling to understand their policies for travelling with pets.
| Characteristics | Values |
|---|---|
| Number of official pet relief areas | 7 |
| Number of indoor pet relief areas | 5 |
| Locations of indoor pet relief areas | Baggage Claim, A/B Connector, Concourse A Connector, near the restrooms between Concourses D and E, and under the stairs on Concourse E |
| Number of outdoor pet relief areas | 2 |
| Locations of outdoor pet relief areas | Outside the terminal at the ends of the Arrivals/Baggage Claim level |
| Unofficial outdoor relief area | The large fountain outside baggage claim |
| Rules for pets inside the airport | Pets should remain in their carriers while indoors, except for service animals and when travelling through security or using a pet relief area |
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What You'll Learn
Charlotte Airport's pet relief areas
Charlotte Douglas International Airport (CLT) has seven official pet relief areas, with five located inside the terminal and two outside.
The indoor pet relief areas are located:
- In Baggage Claim, between Zone D and Zone E, behind the bag carousel.
- On the A/B Connector.
- On the Concourse A Connector (between Gates A1-A13 and A21-A29).
- In the restroom corridor near the corner of Concourses D and E, across from Checkpoint 3.
- On Concourse E near Gate E36, between the ATM and the charging station.
The two outdoor pet relief areas are located outside the terminal at the west and east ends of the Arrivals/Baggage Claim level.
It is important to note that these areas are not enclosed rooms, and your dog should remain on a leash while using the restroom. These areas are small and can only accommodate one to two dogs at a time. While the indoor areas include artificial grass, small fake fire hydrants, and bags for clean-up, you may need to bring your own bags and water to the outdoor relief areas.
In addition to the official relief areas, there is a large fountain with patches of grass directly outside baggage claim. However, this is not an official relief area and may lack certain amenities.
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Airline-specific facilities
While Charlotte Douglas International Airport does have a number of pet relief areas, specific policies for travelling with pets are dictated by the airlines themselves. When it is time to drop off or pick up your dog, you will need to visit the airline-specific facility. Here is some information on the airline-specific facilities at Charlotte Airport:
United Airlines Cargo JetStream Ground Services
Located at 4402 Yorkmont Road, Charlotte, NC 28208. The contact number is 704-359-4404.
Delta Airlines Cargo
Located at 3628-A Yorkmont Road, Charlotte, NC 28208. The contact number is 800-352-2746.
American Airlines Cargo
Located at 4706 Yorkmont Road, Charlotte, NC 28208. The contact number is 704-359-4134.
It is important to note that there is no public transportation to and from these buildings, so you will need to arrange pet-friendly private transportation. Additionally, if your pet is travelling as checked baggage or cargo, it is advisable to consider the weather conditions, especially in North Carolina, where temperatures can rise above 85 degrees Fahrenheit, which may be unsafe for your pet.
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Rules for dogs inside the airport
Charlotte Douglas International Airport has a number of rules and facilities in place for dogs inside the airport.
Firstly, except for service animals, dogs must remain in their carriers while indoors. The only exceptions are when dogs are travelling through security or using a pet relief area. The airport has seven official pet relief areas, with five located inside the terminal and two outside. The indoor relief areas are located post-security in high-traffic areas, including the A/B Connector, the Concourse A Connector (between Gates A1-A13 and A21-A29), the corner between Concourses D and E, and Concourse E near Gate E36. The pre-security indoor pet relief area is located in Baggage Claim, behind carousel 3 between the oversized bag pick-up and restrooms. The two outdoor pet relief areas are located at the ends of the Arrivals/Baggage Claim level. While these outdoor areas are small, the large fountain outside baggage claim offers another option for dogs to stretch their legs, although it is not an official relief area recognised by the airport and does not have the same amenities.
It is important to note that the pet relief areas at the airport are not enclosed rooms, so dogs that are shy or skittish may struggle to relax enough to use the restroom. Dogs should be kept on a leash while using the restroom to prevent accidents and to manage the small space, which can only accommodate 1-2 dogs at a time.
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Dogs travelling through security
When travelling through security, dogs should remain in their carriers unless they are service animals or are utilising a pet relief area. The airport has seven official pet relief areas, five of which are located indoors post-security. These indoor relief areas can be found in the following locations:
- A/B Connector
- Concourse A Connector (between Gates A1-A13 and A21-A29)
- Near the restrooms between Concourses D and E
- Concourse E near Gate E36
- Baggage Claim, between Zone D and Zone E (pre-security)
The indoor pet relief areas are not enclosed rooms, so dogs that are shy or skittish may have difficulty relaxing enough to use the restroom. It is recommended that dogs remain on a leash while using the restroom to prevent accidents and accommodate lines.
In addition to the indoor relief areas, there are two small outdoor relief areas located pre-security at the ends of the Arrivals/Baggage Claim level. While not official relief areas recognised by the CLT Airport pet policy, there are also patches of grass near the baggage claim that dogs can use.
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Dogs travelling as cargo or checked baggage
If your dog is too large to fly with you in the cabin, it will need to travel as cargo or checked baggage. If your airline allows the latter, you can process your dog's travel at flight check-in upon departure and at the excess baggage claim when arriving. However, it is more likely that your dog will travel as cargo.
When dropping off or picking up your dog, you will need to visit the airline-specific facility. Locations and contact information for these facilities are listed below. Note that there is no public transportation to and from these buildings, so you will need to arrange pet-friendly private transportation.
- United Airlines Cargo JetStream Ground Services: 4402 Yorkmont Road, Charlotte, NC 28208, 704-359-4404
- Delta Airlines Cargo: 3628-A Yorkmont Road, Charlotte, NC 28208, 800-352-2746
- American Airlines Cargo: 4706 Yorkmont Road, Charlotte, NC 28208, 704-359-4134
If your dog is travelling as cargo or checked baggage, it is important to take the weather into consideration, especially when flying into or out of Charlotte. If the temperature rises above 85 degrees Fahrenheit, as it often does in North Carolina, it may be unsafe for your dog to fly.
American Airlines Cargo offers the American PetEmbark® service for pets that do not qualify to travel as carry-on or checked pets. When checking in your dog, there are specific requirements for their kennel:
- Large enough for your dog to stand, turn, sit and lie down in a natural position without touching any side or the top of the container
- Does not exceed the maximum size requirements of the aircraft
- Does not exceed a maximum weight (combined pet and kennel) of 100 lbs./45 kgs.
- Be made of wood, metal, plastic or similar materials
- Be rigid and secure enough so the animal cannot escape or poke any body parts through the container
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Frequently asked questions
Yes, dogs are allowed at Charlotte Airport. The airport has seven official pet relief areas, five inside and two outside the airport terminal.
The indoor pet relief areas are located in Baggage Claim (pre-security, between Zone D and Zone E), on the A/B Connector, on the Concourse A Connector (between Gates A1-A13 and A21-A29), in the restroom corridor near the corner of Concourses D and E, and on Concourse E (near Gate E36).
The two outdoor pet relief areas are located on either side (East and West) of the Arrivals/Baggage Claim level.
There is a large fountain outside Baggage Claim with several patches of grass. However, this is not an official relief area, so it does not have the usual amenities. You will need to bring your own bags and water.
