Jazmin Li
Southwest Airlines offers flexibility to its customers by allowing them to make changes to their flight on the same day of travel. Customers can switch to another flight free of airline charges, as long as the origin airport and destination airport remain the same. This benefit is called same-day change and same-day standby, which allows customers to hop on a different flight with an open seat. However, customers must change their flight or request a same-day standby at least 10 minutes before the scheduled departure of their original flight.
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What You'll Learn
Same-day changes
Southwest Airlines offers flexibility to its customers by allowing them to make same-day changes to their flights. This benefit gives customers the freedom to switch to another flight on the same day of travel, as long as the origin airport and destination airport remain the same. This means that if a customer's plans change, they can opt for an earlier or later flight, as per their convenience, without incurring any additional airline charges.
To be eligible for a same-day change, customers must ensure that their new flight departs on the same calendar day and that there is space available. Additionally, any changes must be made at least 10 minutes prior to the scheduled departure of the original flight to avoid the no-show policy. Customers can make these changes via a Southwest Customer Service Agent at the airport or by using the Southwest app or mobile web.
It is important to note that same-day changes are not eligible for group bookings or unaccompanied minors. Basic fares are also generally not eligible for free same-day changes, with the exception of A-List Preferred and A-List members. Customers opting for same-day changes may be required to pay any applicable government taxes and fees associated with itinerary changes, but refunds will be provided.
The same-day change option provides Southwest Airlines customers with the flexibility to adapt their travel plans as needed, without the worry of additional charges. This benefit ensures that customers can manage their travel itineraries more efficiently and make last-minute adjustments to their flight schedules.
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Same-day standby
To be eligible for same-day standby, you must request it on the day of your flight. You can do this by accessing your itinerary on the Southwest app or mobile web at least 30 minutes ahead of the scheduled departure. Alternatively, you can ask a Southwest Customer Service Agent at the airport, ticket counter, or departure gate. Note that you may need to speak with a Customer Service Agent for various reasons, including if you are travelling on an international itinerary or if your desired itinerary change will result in a different connection city.
It is important to remember that same-day standby is not a guarantee of a seat on an earlier flight. Standby priority is based on status and the time of request, and you must be at the airport when the standby list is cleared, which can be anywhere from an hour to 10 minutes before departure. Additionally, you will be required to pay any government taxes and fees associated with itinerary changes, although refunds will be provided.
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Changing a flight with a companion
Southwest Airlines offers flexibility to its customers by allowing them to make same-day changes to their flights. On the day of travel, passengers can switch to another flight free of airline charges, provided that:
- The new flight has available seats.
- The origin airport and destination airport remain the same as the original flight.
- The change is made at least 10 minutes prior to the scheduled departure of the original flight.
This flexibility also applies to those with a Companion Pass. The Companion Pass is a benefit that allows customers to choose one person to fly with them, without paying airline charges (although taxes and fees from $5.60 one-way are not included). To qualify for a Companion Pass, customers must fly 100 qualifying one-way flights or earn 135,000 qualifying points in a calendar year. Once a customer has earned a Companion Pass, they can change their designated companion up to three times in the calendar year. However, it is important to note that a new companion cannot be chosen until the current companion has completed all their booked flights.
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Changing a flight without a companion
Southwest Airlines offers flexibility if you need to make a same-day flight change or get on the same-day standby list. You can change your flight with no penalty until 10 minutes before your departure. This can be done via the Southwest app, from a computer, or over the phone.
If you have a companion on your reservation, you will have to cancel the companion ticket before making any changes to your flight. You can then go back and add the companion again. However, if you have not yet added your companion to your ticket, you can avoid this hassle. It is recommended that you do not add your companion until 3-4 weeks before the flight is scheduled. This way, you can easily change your flight without having to cancel the companion pass first.
If you have already added a companion and the flight price goes down, you will have to cancel the companion in order to change the flight. To do this, you can refund the companion ticket, and it will go back to the original credit card used for payment. Alternatively, you can click on "save funds for a future flight" and copy the confirmation number to easily use the travel credit after changing your flight.
Once you have cancelled the companion ticket and changed your flight, you can add your companion again. To do this, click on "Companion details" on your flight information, and use the confirmation number from the companion pass to add your companion's flight credit.
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Changing a flight with a connecting flight
Southwest Airlines offers flexibility if you need to make a same-day flight change or get on the standby list for a different flight. This means that you can change your flight to another flight with space available, departing on the same calendar day, and between the same origin and destination airports as your original flight.
To change your flight to a connecting flight, you can use the Southwest app, mobile web, or speak to a Customer Service Agent at the airport. You can also change your flight by calling them or using their website. If you are changing your flight on the day of travel, you must do so at least 10 minutes before the scheduled departure of your original flight.
If you are changing your flight prior to the day of departure, you can do so via the app, website, or by calling the airline. You can change your flight to a different date or time and pay the difference if the fare has increased. If the fare has decreased, you will receive the difference back as a points refund or flight credit.
If you are changing your flight to a connecting flight on the day of travel, you can list for same-day standby on an earlier flight. This allows you to retain your current flight while listing for standby on an earlier connecting flight. You can do this via the Southwest app, mobile web, or by speaking to a Customer Service Agent at the airport.
Remember that same-day changes and standby options are not available for group bookings or unaccompanied minors. Additionally, A-List Preferred and A-List Members who purchase Basic fares are not eligible for free same-day changes or standby.
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Frequently asked questions
Yes, you can switch your departing airport with Southwest as long as it is on the same calendar day and between the same origin airport and destination airport as your original flight.
No, you can switch free of airline charges to another flight on the same calendar day, as long as there is space available.
You can change your flight via the Southwest app, from a computer, or over the phone.
You can change your flight up to 10 minutes before your scheduled departure.
Yes, but you will have to cancel the companion ticket before making any changes to your flight. Then, you will need to add the companion again.
