Ruth Haines
Jetstar offers a variety of ways to obtain your boarding pass. You can either check in online or at the airport counter. If you check in online, you may be given the option to use a mobile boarding pass, which can be saved to your phone's Wallet or Passbook app. You can also print out a PDF version of your boarding pass if you prefer a physical copy. If you choose to check in at the airport, you will be provided with a physical boarding pass. For most Jetstar Asia (3K) flights from Singapore, you can print your boarding pass and bag tags at an airport kiosk if you have checked in online.
| Characteristics | Values |
|---|---|
| Getting a boarding pass at the airport | Yes, you can get a boarding pass at the airport check-in counter before it closes. |
| Online check-in | Yes, online check-in is available for almost all Jetstar flights. |
| Mobile boarding pass | Yes, mobile boarding passes are available for some flights. |
| Printing boarding pass | Yes, you can print your boarding pass at an airport kiosk for some flights. |
| Bag tags | Yes, you can print bag tags at an airport kiosk. |
| Straight to gate | Yes, for some international services, you can head straight to the boarding gate with your mobile or printed boarding pass. |
| Checked baggage | If you have checked baggage, you must go to the check-in counter to drop it off. |
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What You'll Learn
Online check-in
Jetstar's online check-in process is simple and fast and is available for almost all Jetstar flights. To check in online, you will need your booking reference (found on your itinerary) and your passport details if you are flying internationally. Online check-in opens 48 hours before your scheduled flight departure and closes one hour before your flight for Jetstar Airways (JQ) flights and two hours before your flight for Jetstar Asia (3K) and Jetstar Japan (GK) flights.
If you have checked baggage, after checking in online, you will need to go to the Jetstar bag drop in the check-in hall to drop off your baggage. If you are flying without checked baggage, you can go straight to the boarding gate and present your mobile boarding pass to be scanned when you board.
If you are flying on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights, and Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means you can head straight to the boarding gate with your mobile or printed PDF boarding pass when you arrive at the airport.
If you are unable to access your mobile boarding pass, you can present your ID to a Jetstar airport team member to get a printed boarding pass. If you are travelling internationally and have not been issued a boarding pass after checking in online, you will need to go to the airport on the day of travel to get one.
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Mobile boarding passes
If you are travelling on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights, and Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means you can go straight to the boarding gate when you arrive at the airport with your mobile boarding pass.
If you are flying domestically from an international terminal, you will need to visit the check-in counter to present identification and collect your mobile boarding pass before check-in closes. You will need to be at the airport earlier if your flight departs from an international terminal.
You can download your mobile boarding pass by checking in online. To check-in online, you will need your booking reference and your passport details if you are flying internationally. You can then download your mobile boarding pass and save it to your phone's Wallet or Passbook app.
If you are unable to access your mobile boarding pass on the day, you can present your ID to a Jetstar airport team member to get a printed boarding pass.
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Printing at airport kiosks
If you're travelling on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights, or Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means you can go straight to the boarding gate with your mobile or PDF boarding pass when you arrive at the airport.
If you are unable to use a mobile boarding pass, you can print your boarding pass at an airport kiosk. You can also print your bag tags at the kiosk and attach them to your bags.
If kiosks are not available, you can drop your checked baggage at the check-in counter.
For domestic travel within Australia, New Zealand, and Japan, you can check in online and download your boarding pass. If needed, you can also print your boarding pass and any bag tags at an airport kiosk.
You can also print your boarding pass and bag tags at an airport kiosk for most Jetstar Asia (3K) flights from Singapore if you have checked in online.
On all domestic and international flights departing from Japan, if you have already checked in and selected your boarding pass, you can no longer reprint a boarding pass at an airport kiosk. You will need to see a Jetstar team member at the airport for assistance.
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Physical or electronic boarding passes
Jetstar offers its customers the option of a physical or electronic boarding pass. The type of boarding pass provided online depends on the booking type and the departure location. If you are eligible, a printable boarding pass will be sent to you after checking in online. However, if you prefer a physical boarding pass, you can always obtain one at the airport check-in counter before the check-in closes.
To obtain a physical boarding pass at the airport, proceed to the check-in counter and present your identification to receive your boarding pass. This option is particularly relevant if you are travelling from an international terminal, as you will need to show identification and collect your physical boarding pass. Additionally, if you are travelling with an infant or have checked baggage, you will need to go to the check-in counter.
If you opt for an electronic boarding pass, you can save it to your mobile phone and present it to the crew before boarding. This option is convenient and allows you to go straight to the boarding gate, saving time and reducing contact. However, it is important to ensure that your mobile phone has sufficient power and a functional screen to display the boarding pass.
Regardless of the type of boarding pass you choose, it is essential to check in online or at the airport before the check-in deadline. Failure to check in or arrive at the boarding gate on time may result in missing your flight and losing your fare.
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Bag tags
If you are travelling on Jetstar and need to print your boarding pass at the airport, this is possible, but the process depends on your departure point and booking type. For domestic travel within Australia, New Zealand and Japan, you can check in online and download your boarding pass. If needed, you can also print your boarding pass and any bag tags at an airport kiosk.
For Jetstar Asia (3K) flights from Singapore, you can print your boarding pass and bag tags at an airport kiosk if you have checked in online.
If you are travelling on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights and Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means you can head straight to the boarding gate when you arrive at the airport with your printed PDF or mobile boarding pass.
If you are travelling on Jetstar Airways (JQ) domestic flights within Australia or New Zealand, you can use a mobile boarding pass.
If you are travelling on selected Jetstar Asia (3K) international flights departing from Singapore and Indonesia, you may be able to go straight to the boarding gate upon arriving at the airport.
If you are travelling on all domestic and international flights departing from Japan, and you have already checked in and selected your boarding pass, you can no longer reprint a boarding pass at an airport kiosk. You will need to see a Jetstar team member at the airport for help.
If you are travelling internationally and have not been issued with a boarding pass after checking in online, you will need to go to the airport on the day of travel to get one.
If you have checked baggage, you will need to drop it off at the check-in counter before heading to the boarding gate.
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Frequently asked questions
Yes, you can print your boarding pass at the airport. You can get your boarding pass at the airport check-in counter before it closes. You can also print your boarding pass at an airport kiosk for most Jetstar Asia (3K) flights from Singapore if you have checked in online.
Yes, you may be able to use a mobile boarding pass on your Jetstar flight. You can save it to your phone's Wallet or Passbook app.
Online check-in is available for almost all Jetstar flights. It is simple and fast and helps you get through the airport quicker.
Yes, you can check-in at the airport. However, you will need to be at the airport earlier as check-in and bag drop close 1 hour before your flight.
If you are unable to access your mobile boarding pass, you can present your ID to a Jetstar airport team member to get a printed boarding pass.
