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As of October 15, 2021, Changi Airport in Singapore allowed friends and family to enter the airport's arrival halls to pick up passengers from low-risk countries and regions. Previously, due to the emergence of a COVID-19 cluster at the airport, only one representative was allowed to pick up each arriving passenger group. Those entering the arrival hall must present the passenger's flight itinerary or a copy of their company's authorisation letter/e-mail. Pick-up by car is also possible at Terminal 1 and Terminal 3, with designated pick-up points at each terminal.
| Characteristics | Values |
|---|---|
| Number of people allowed to pick up each arriving passenger group | 1 |
| Requirements to enter the arrival hall | Show the passenger's flight itinerary or a copy of the company's authorisation letter/e-mail |
| Pick-up points | Terminal 1 Arrival Pick-up, Terminal 2 Arrival Pick-up, Terminal 3 Arrival Pick-up, Terminal 4 Arrival Pick-up |
| Transport options | Taxi, private hire car, rented car |
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What You'll Learn
Only one person per group is allowed to enter
Changi Airport in Singapore has specific rules and guidelines for those picking up arriving passengers. Due to the COVID-19 pandemic, there were restrictions on who could enter the arrival halls to meet passengers. As of October 15, 2021, Changi Airport allowed friends and family members of passengers to enter the arrival halls again, but with certain conditions.
Firstly, only one person is permitted to pick up each arriving passenger group. This rule is enforced to maintain crowd control and ensure a smooth flow of traffic. It is important to note that only passengers from low-risk countries and regions, as defined by the Ministry of Health's Covid-19 risk framework, are allowed to be met by their friends and family in the arrival halls. These low-risk countries include China, the United States, Britain, and Australia.
To enter the meeting zone at the arrival hall, the representative of the arriving passenger group must present the passenger's flight itinerary or a copy of their company's authorisation letter/email. Entry is only allowed after the flight has landed. It is recommended to contact the arriving passengers before driving to the arrival pick-up points to ensure efficient coordination.
For those picking up passengers by car, there are designated pick-up points and guidelines to follow to ease traffic conditions and maintain operational efficiency. Drivers heading to the different terminals are instructed to follow specific routes and signs to reach the 'Arrival Pick-up' areas. Private and ride-hailing pick-up locations vary depending on the terminal and are clearly signposted.
Additionally, passengers can also be picked up by taxi or private hire car services. These services can be accessed at the taxi stands in the arrival areas of each terminal, with fares being metered and including an additional airport surcharge. Passengers can also book private hire cars through mobile applications from companies like Grab, Gojek, Zig, Tada Mobility, or Ryde.
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You must show the passenger's itinerary or an authorisation letter
If you are planning to pick up your family from Changi Airport, you must be aware of the airport's rules and regulations. Due to crowd control measures, only one representative is allowed to pick up each arriving passenger group. As the designated representative, you must be prepared to show the passenger's itinerary or an authorisation letter upon entering the arrival hall. This is a crucial step to gain entry and ensure a smooth pickup process.
The passenger's itinerary serves as proof of their travel plans and can be presented to the airport staff as confirmation. It is essential to have this document readily available, either in physical or digital form, to facilitate a quick and efficient verification process. By presenting the itinerary, you validate your reason for entering the arrival hall and demonstrate that you are authorised to receive the arriving passenger.
In some cases, an authorisation letter may be required or preferred. This letter should include relevant information such as the name of the arriving passenger(s), flight details, and your relationship to them. It is a formal way of confirming that you are authorised to pick them up and may be necessary if you are unable to provide the passenger's itinerary or as an additional form of verification. It is always advisable to carry both documents if possible, as this can streamline the process and reduce any potential delays.
To ensure a seamless pickup experience, it is important to familiarise yourself with the designated pickup points at Changi Airport. The airport provides clear signage to guide drivers to the correct arrival areas for each terminal. For example, if you are heading to Terminal 4, you should keep left upon reaching Airport Boulevard and follow the signs to the designated arrival pick-up area. Similarly, for Terminal 1, you would swing right and proceed to the down-ramp leading to 'Terminal 1 Arrival Pick-up'. By following these instructions, you can efficiently navigate to the correct location and avoid any confusion or delays.
In conclusion, when preparing to pick up your family from Changi Airport, remember that you will need to present either the passenger's itinerary or an authorisation letter to airport staff. This is a crucial step to gain entry to the arrival hall and ensure a smooth and efficient pickup process. By familiarising yourself with the airport's regulations and designated pickup points, you can ensure a timely and well-organised reunion with your family.
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Pick-up points are located at Terminals 1, 2, 3 and 4
Picking up your family from Changi Airport is possible, but there are a few things to keep in mind. According to sources, only one representative is allowed to pick up each arriving passenger group. This is mainly due to crowd control and to ease traffic conditions.
If you are the designated driver, here are the instructions for reaching the pick-up points at each terminal:
Terminal 1
On Airport Boulevard, stay in the centre lane towards 'Terminal 1 Arrival'. Swing right and go down the ramp to reach the 'Terminal 1 Arrival Pick-up' point. For private and ride-hailing pick-ups, follow the signs and proceed to Doors 1–6 or Doors 7–12 after the down-ramp.
Terminal 2
On Airport Boulevard, keep right and travel along the right lane towards Terminal 2. Follow the signs to the 'Arrival Pick-up' area at Level 1. Then, take the down-riding escalator to Basement 1 after collecting your baggage. Pick-ups can take place at Doors 1-5.
Terminal 3
On Airport Boulevard, keep right and follow the right lane towards Terminal 3. Follow the signs to the 'Arrival Pick-up' area and then keep right to reach Basement 1. The 'Arrival Pick-up' area is also located at Level 1.
Terminal 4
If you are driving to Terminal 4 via the ECP, keep left when you reach Airport Boulevard and follow the signs to Terminal 4. If you are coming from the PIE, also keep left and take the dedicated slip road to Terminal 4. Once you enter the Terminal 4 roadway system, follow the signs to 'Arrival Pick-up'. For ride-hailing services, follow the signs for 'Ride Hailing' once you enter the Terminal 4 roadway system.
Please note that drivers are not permitted to park or wait for passengers at the Departure or Arrival kerbside or pick-up points. This is to ensure smooth traffic flow and operational efficiency at the airport.
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You can also pick up passengers in your vehicle
If you are planning to pick up your family from Changi Airport in your vehicle, there are a few things you should know.
Firstly, it is important to note that only one person is permitted to pick up each arriving passenger group. This rule is in place to facilitate crowd control and maintain safety during the COVID-19 pandemic. Therefore, if you are planning to pick up your family in your vehicle, ensure that there is only one person acting as the designated driver/picker.
Secondly, you will need to follow the designated pick-up points at the airport. For Terminal 4, keep left upon reaching Airport Boulevard and follow the signs to Terminal 4. For Terminal 1, stay on the centre lane towards 'Terminal 1 Arrival', then swing right and proceed on the down-ramp to the pick-up point. For Terminal 2, keep right on Airport Boulevard and follow the signs to 'Arrival Pick-up' at Level 1. For Terminal 3, keep right on Airport Boulevard and follow the signs to 'Arrival Pick-up' at Basement 1. It is important to note that drivers are not allowed to park their vehicles or wait for passengers at the Departure or Arrival kerbside to ease traffic conditions and ensure operational efficiency.
Additionally, you will need to contact your family before driving to the arrival pick-up points and be prepared to show the passenger's flight itinerary or a copy of your company's authorisation letter/email. Entry is only allowed after the flight has landed.
If you prefer not to use your vehicle, you can also hire a taxi or private hire car at the airport. Taxis are available at the taxi stands in the Arrival areas of all terminals, and private hire cars can be booked through mobile applications of providers like Grab, Gojek, Zig, Tada Mobility, or Ryde.
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Taxis and private hire cars are available at the airport
Taxis and private hire cars are available at Changi Airport. There are taxi stands in the arrival areas of Terminals 1, 2, 3, and 4. A ride to the city takes about 30 minutes and costs between S$25 and S$45. All fares are metered, and there is an additional airport surcharge for all trips originating from the airport. Midnight and peak-hour surcharges also apply to taxi hires country-wide.
Passengers can also book private hire cars from companies like Grab, Gojek, Zig, Tada Mobility, or Ryde. Bookings can be made via the respective transport providers' mobile applications, which are downloadable on the Apple App Store and Google Play Store. After booking, passengers can head to the arrival and ride-hailing pick-up points at Terminals 1, 2, 3, or 4.
For those driving to the airport to pick up passengers, designated pick-up points are available. For Terminal 4, keep left upon reaching Airport Boulevard and follow the signs to Terminal 4. For those arriving via the PIE, take the dedicated slip road to Terminal 4. Follow the signs to 'Arrival Pick-up' once you enter the Terminal 4 roadway system. For ride-hailing pick-up, follow the signs for 'Ride Hailing'. Please note that drivers are not allowed to park their vehicles or wait for passengers at the departure or arrival kerbside or pick-up points.
For Terminal 1, stay on the centre lane on Airport Boulevard towards 'Terminal 1 Arrival'. Swing right and proceed on the down-ramp to 'Terminal 1 Arrival Pick-up'. For private and ride-hailing pick-up, follow the signs and proceed to Doors 1–6 or Doors 7–12 after the down-ramp. Follow the signs to 'Arrival Pick-up' located at Level 1 after collecting your baggage.
For Terminal 2, keep right and travel along the right lane towards Terminal 2 on Airport Boulevard. Follow the signs to 'Arrival Pick-up' at Level 1. Follow the signs to 'Arrival Pick-up' and take the down-riding escalator to Basement 1 after collecting your baggage. Pick-ups can take place at Doors 1–5.
For Terminal 3, keep right and travel along the right lane towards Terminal 3 on Airport Boulevard. Follow the signs to 'Arrival Pick-up' and keep right to arrive at Basement 1. Follow the signs to 'Arrival Pick-up' located at Level 1.
Only Singapore taxis and Malaysian taxis with an ASEAN Public Service Vehicle Permit (ASEAN PSVP) are licensed to provide cross-border taxi or Private Hire Car (PHC) services between Singapore and Malaysia. These taxis can be hired at Ban San Street Terminal (Singapore) and Johor Larkin Terminal (Malaysia). Passengers may also book cross-border trips through licensed Singapore taxi operators.
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Frequently asked questions
Yes, family members are allowed to pick up passengers at Changi Airport.
You will need to bring the passenger's flight itinerary or a copy of your company's authorisation letter/email.
Only one person is permitted to pick up each arriving passenger group.
Pick-up points are located at Terminals 1, 2, 3, and 4. Follow the directional signs to the 'Arrival Pick-up' or 'Ride Hailing Pick-up' areas.
No, drivers are not allowed to park their vehicles or wait for passengers at the arrival kerbside or pick-up points.
