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George Bush Intercontinental Airport (IAH) in Houston has five terminals (A, B, C, D, and E) that serve domestic and international flights. The airport offers various amenities, including dining, shopping, and lounges. It also provides ground transportation options such as rental cars, ride-sharing services, shuttles, and the Houston METRO bus, making it convenient for passengers to get around. Houston's other airport, Hobby Airport (HOU), also offers a range of services, including free live music and a library for passengers. Both airports provide baggage carts in the baggage claim and near passenger drop-off areas. These carts can be useful for passengers with mobility issues or those needing assistance to change planes.
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What You'll Learn
Houston Airport's cart services
Houston Airports Cart Services
Houston Airport System, including George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU), offers various services and amenities to ensure a smooth travel experience for its passengers. One of the services provided at both airports is the availability of baggage carts. These carts can be found in the baggage claim areas and near passenger drop-off zones in each terminal. The carts are designed to assist travellers with heavy or multiple bags, featuring a basket for carry-on items and a platform for larger luggage. A small fee is charged for using the baggage carts, and payment can be made using cash ($1, $5, $10 bills; coins not accepted) or credit cards such as Visa, MasterCard, American Express, Discover, UnionPay, and JCB.
In addition to baggage carts, Houston's airports also offer wheelchair and electric cart services for passengers with limited mobility. These services can be requested directly from your airline in advance or at the ticket counter upon arrival at the airport. The airline staff will assist you in getting through security and to your boarding gate, ensuring a comfortable and stress-free travel experience.
It is important to note that the availability of electric carts may vary between airlines and airports. While some airports provide electric carts, others primarily offer wheelchairs as a means of assistance. Therefore, it is advisable to contact your airline or refer to their website to understand their specific policies and services offered at Houston's airports.
George Bush Intercontinental Airport (IAH), located approximately 23 miles from downtown Houston, consists of five terminals (A, B, C, D, and E) and serves a large number of domestic and international flights. The airport offers efficient ground transportation options, including rental cars, ride-sharing services, shuttles, and the Houston METRO bus, providing convenient access to the city and surrounding areas.
William P. Hobby Airport (HOU) also offers a range of services and amenities to enhance the travel experience. The airport features interactive kiosks, a free airport library, nursing rooms for travelling mothers, and live music performances as part of its performing arts program. HOU gate areas are equipped with seats that have power outlets, allowing passengers to charge their electronic devices while waiting for their flights.
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Wheelchair and electric cart availability
Wheelchair and electric cart services are available at Houston Airport. These services are provided by your airline, so you should request them either in advance or at the ticket counter. When you make your flight reservation, there is usually a section that says "special assistance". You can also talk to your travel agent or phone your airline's customer service.
Wheelchair services are available at all airports, but electric carts may not be. At Houston Airport, electric carts are available. These carts can transport you to your next flight, and you should be met at your arrival gate and taken through to baggage claim.
At Houston Airport, you can also make use of a SkyCap, who can push your wheelchair. SkyCaps usually work for tips only.
Houston Airport also offers other services for travellers with disabilities, including Automated External Defibrillators for cardiac emergencies, which are located throughout the airport.
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Tipping for cart services
At Houston's two airports, HOU (Hobby) and IAH (Bush), baggage carts are provided in the baggage claim area and near passenger drop-off areas in each terminal. These carts are designed to help with heavy or numerous bags, offering a basket for carry-ons and a platform for large bags.
A small fee applies for the use of baggage carts, and payment can be made via cash ($1, $5, $10 bills; coins are not accepted), or by card (Visa, MasterCard, American Express, Discover, UnionPay, and JCB).
Although there is no obligation to tip for cart services, it is common practice to leave a small gratuity for staff or service providers at airports, especially when they have helped with your luggage. This can be in the form of cash or an additional amount added to a card payment.
If you are using a wheelchair or electric cart service, provided by your airline, it is customary to tip the attendant for their assistance. This can be $2-5 for a short distance, and $5-10 for longer distances or more involved assistance.
Tipping is not mandatory, but it is a way to show appreciation for the service provided and can help to acknowledge the work of those assisting you with your bags or transportation.
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George Bush Intercontinental Airport (IAH) terminals
George Bush Intercontinental Airport (IAH) in Houston has five terminals (A, B, C, D, and E) serving domestic and international flights. Terminals B to E are all connected via walkways inside the secure area, but Terminal A is separate from the other terminals, with no access via walkways. However, passengers can still walk between the two concourses at Terminal A without having to re-clear security. To travel between Terminal A and the other terminals, passengers can take the Skyway train, which runs inside the secure area. This above-ground train connects all terminals, with trains departing every 2 minutes and a total journey time of 4 minutes and 15 seconds from Terminal A to Terminal D/E station. There is also a subway train that runs the length of the airport outside of the secure area, with stations in every terminal.
George Bush Intercontinental Airport offers various amenities across its terminals, including dining, shopping, and lounges. The airport has 13 lounges, including the Centurion Lounge, United Club, and United Airlines Polaris Lounge. Seven of these lounges can be accessed with a day pass, and Priority Pass members can access two in Terminal D. The airport also provides efficient ground transportation options, such as rental cars, ride-sharing services, shuttles, and the Houston METRO bus, making it easy to travel to downtown Houston and surrounding areas.
The airport is currently undergoing a $1.3 billion capital improvement program called the IAH Terminal Redevelopment Program (ITRP). The flagship project involves the construction of the Mickey Leland International Terminal (MLIT), which will consolidate Terminals D and E into one centralized terminal with a shared ticketing, departure, and arrival hall. Terminal D will also be refurbished, with the addition of a new concourse, Pier D West. The ITRP is expected to be completed by late 2024 or early 2025.
For passengers with disabilities, the Houston Airport System is committed to providing an outstanding experience. The airport offers wheelchair and electric cart services, which can be requested from your airline in advance or at the ticket counter. Automated External Defibrillators for cardiac emergencies are also located throughout the airport, and service animal relief areas are available.
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Ground transportation options at IAH
George Bush Intercontinental Airport Houston (IAH) is one of the busiest airports in the country. It offers a range of ground transportation options for travellers.
IAH provides baggage carts in the baggage claim area and near passenger drop-off areas in each terminal. These carts are designed to handle heavy or large bags, with a basket for carry-ons and a platform for larger luggage. A small fee is charged for the use of these carts, payable by cash ($1, $5, $10 bills), or card (Visa, MasterCard, American Express, Discover, UnionPay, and JCB).
The airport also offers wheelchair and electric cart services, which can be requested through your airline in advance or at the ticket counter.
For those who prefer to drive themselves, IAH has several parking options. There are parking garages in each terminal, and the airport also offers electric vehicle charging facilities.
If you're looking for a ride to or from the airport, GO Airport Shuttle provides reliable, on-time, and affordable transportation services with a range of vehicle options, including sedans, SUVs, and vans. These can be booked directly through the GO Airport Shuttle website, with upfront pricing and direct transfers to your destination.
IAH also has three free, 24/7 cell phone lots located just minutes from the terminals. These lots are designed for drivers waiting to pick up passengers, ensuring that the curb areas remain clear and traffic flows smoothly.
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Frequently asked questions
Yes, you can request a wheelchair or electric cart service from your airline in advance or at the ticket counter.
When you make your flight reservation, there is usually a section that says "special assistance". You can request a cart there, or you can talk to your travel agent or phone your airline's customer service.
No, it should be a free service. However, tipping is reasonable and customary.
George Bush Intercontinental Airport (IAH) in Houston has five terminals (A, B, C, D, and E), all connected by the Skyway and subway train services. Terminals B to E are connected via walkways inside the secure area, but Terminal A is separate from the other terminals with no access via walkways.
Yes, the airport offers efficient ground transportation options, including rental cars, ride-shares, shuttles, and the Houston METRO bus.
