Owais Crawford
Austin-Bergstrom International Airport (AUS) is one of the fastest-growing airports in the country. It offers a wide range of accessibility services for travellers with visible and non-visible disabilities, including wheelchair services. Airlines provide wheelchair services from the ticket counters through security to the departure gates, and from arrivals to baggage claim. Travellers can also request escorts from their airline in the terminal, and wheelchair-accessible shuttles are available to and from the economy lots and the terminal.
| Characteristics | Values |
|---|---|
| Airport Name | Austin-Bergstrom International Airport |
| Airport Code | AUS |
| Wheelchair Services | Available from ticket counters through security to departure gates, and from arrivals to baggage claim |
| Wheelchair Services Provider | Airlines, in partnership with third-party companies |
| Wheelchair Request Procedure | Contact the airline at least 48 hours prior to scheduled departure |
| Additional Services for Passengers with Visual Impairments | Accessible contrasting floor surfaces, Braille signage, hearing loop |
| Additional Services for Passengers with Non-Visible Disabilities | Sunflower lanyards or ID cards, Hidden Disabilities Program |
| Pet Relief Areas | Available for service animals before and after security |
| Compliance | Americans with Disabilities Act (ADA), Air Carrier Access Act |
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What You'll Learn
- Airlines provide wheelchair services from ticket counters to departure gates and arrivals to baggage claim
- Travellers with non-visible disabilities can request a sunflower lanyard or ID card
- The airport has a hearing loop on the east side of the terminal, between Gates 1 and 12
- Accessible elevators, water fountains, restrooms, and a Mobility Lounge are located in the Barbara Jordan Terminal
- Wheelchair-accessible shuttles are available to and from economy lots and the terminal
Airlines provide wheelchair services from ticket counters to departure gates and arrivals to baggage claim
At Austin-Bergstrom International Airport, airlines provide wheelchair services from the ticket counters to the departure gates and from arrivals to baggage claim. The airport is designed with accessibility in mind, with features such as accessible elevators, water fountains, restroom facilities, and a Mobility Lounge located by the ticket counters for passengers using wheelchairs or other mobility devices.
Passengers who require wheelchair assistance are encouraged to contact their airline ahead of their trip to coordinate these services. This includes advising the airline of any specific needs, such as assistance with carry-on luggage or moving within the aircraft. It is important for passengers with disabilities to self-identify when they arrive at the airport to ensure they receive the assistance they need.
Airlines are required to provide timely assistance to passengers with disabilities once they have self-identified as needing assistance. This includes assistance in key functional areas of the airport, such as ticket counters and baggage claim. Additionally, passengers with disabilities are entitled to stay in their own wheelchairs until they reach the gate, where their wheelchair will be taken and returned to them at their destination.
Passengers with non-visible disabilities can also request a sunflower lanyard or ID card, which discreetly notifies airport staff and other passengers that they may require additional support. These lanyards can be ordered 48 hours before a trip by contacting the AUS Guest Services team.
Overall, Austin-Bergstrom International Airport is committed to providing accessible services for all passengers, ensuring a safe and comfortable experience for travellers with diverse needs and abilities.
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Travellers with non-visible disabilities can request a sunflower lanyard or ID card
Austin-Bergstrom International Airport (AUS) provides a wide range of accessibility services for travellers with visible and non-visible disabilities. The airport is designed with accessibility in mind, offering accessible facilities and services to ensure a safe and comfortable experience for all passengers.
One such initiative is the Hidden Disabilities Sunflower Program, which aims to support individuals with non-visible disabilities. As part of this program, travellers with non-visible disabilities can request a sunflower lanyard or ID card to wear while at the airport. The sunflower symbol is a discreet way to indicate to airport staff and other passengers that the wearer may have a non-visible disability and require additional time, patience, and support.
The lanyards are available for free, and travellers can request them by contacting the AUS Guest Services team via email at [email protected] or by calling (512) 530-2414. It is recommended to make this request at least 48 hours before your trip if you would like to pick up the lanyard in person at the airport. Alternatively, you can request to have it mailed to you ahead of your trip, but this should be done at least 7 business days in advance.
The Hidden Disabilities Sunflower Program is an internationally recognised initiative that was launched in 2016 in the United Kingdom. It is now present in over ninety airports across North America, including Austin-Bergstrom International Airport, to promote a universal approach to supporting travellers with non-visible disabilities. This program empowers individuals with non-visible disabilities to maintain their independence while travelling and ensures they can enjoy the same rights and privileges as all other passengers.
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The airport has a hearing loop on the east side of the terminal, between Gates 1 and 12
If you require a wheelchair at Austin-Bergstrom International Airport, airlines provide wheelchair services from the ticket counters through security and to the departure gates, and from arrivals to baggage claim. It is recommended that you contact your airline ahead of your trip to coordinate wheelchair services.
Austin-Bergstrom International Airport also offers a range of other accessibility services. The airport is designed with accessibility in mind, and accessible facilities are available throughout. For example, pedestrian walkways in the terminal have accessible contrasting floor surfaces to help those with visual impairments navigate more easily. There are also accessible elevators, water fountains, and restrooms. A mobility lounge is located on the departures level by the ticket counters, which is intended for passengers using wheelchairs and other mobility assistive devices. Additionally, there is an accessible companion care restroom located by Gate 11.
The airport also has a hearing loop on the east side of the terminal, between Gates 1 and 12. This is part of the airport's commitment to providing a wide range of accessibility services to ensure that all passengers can access and enjoy the airport's facilities and services. The hearing loop is located in the Barbara Jordan Terminal, which has 34 gates and operates international carriers. The East Concourse within this terminal has 13 gates, numbered 1 to 13, and is the most newly developed concourse in the airport.
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Accessible elevators, water fountains, restrooms, and a Mobility Lounge are located in the Barbara Jordan Terminal
The Barbara Jordan Terminal at Austin-Bergstrom International Airport has several features for passengers with mobility assistance needs or other disabilities. The terminal has accessible elevators before and after security checkpoints, water fountains, and restrooms. Additionally, a Mobility Lounge is located on the departures level near the ticket counters, providing a seating area for passengers using wheelchairs or other mobility assistive devices.
The airport offers a range of accessibility services, including wheelchair services provided by airlines from the ticket counters through security to the departure gates and from arrivals to baggage claim. It is recommended to contact the airline in advance to coordinate these services. Wheelchair-accessible shuttles are also available for travel between the economy lots and the terminal, with pick-up and drop-off points outside baggage claim.
For individuals with visual or mobility impairments, escorts are available upon request from the airline in the terminal. The airport also provides a hearing loop on the east side of the terminal, between Gates 1 and 12. The Mobility Tram, located on the third floor of the Red Garage, offers easy access to the rental car facility and rideshare pick-up areas.
The airport is committed to compliance with the Americans with Disabilities Act, and passengers with non-visible disabilities can obtain sunflower lanyards or ID cards to discreetly notify staff and other passengers of their needs. The airport also offers pet relief areas for service animals before and after security and wayfinding technology through the GoodMaps smartphone application, aiding passengers with visual, hearing, or mobility challenges in navigating the airport independently.
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Wheelchair-accessible shuttles are available to and from economy lots and the terminal
At Austin-Bergstrom International Airport, wheelchair-accessible shuttles are available to and from the economy lots and the terminal. These shuttles pick up passengers right outside of baggage claim. To find the exact location of the shuttle service, you can use the AUS digital map.
The airport has a range of other accessibility services for passengers with visible and non-visible disabilities. These include escorts for those with visual or mobility impairments, which can be requested from your airline in the terminal. The Barbara Jordan Terminal has accessible elevators, water fountains, and restroom facilities, as well as a Mobility Lounge located on the departures level by the ticket counters. This is a seating area intended for passengers using wheelchairs and other mobility assistive devices. There is also an accessible companion care restroom located by Gate 11.
The airport has also implemented the Hidden Disabilities Program to provide assistance and understanding for travellers with non-visible disabilities. Sunflower lanyards or ID cards are available for passengers with non-visible disabilities, which discreetly notify staff and other passengers that you may need more time and support. These can be ordered 48 hours ahead of your trip by contacting the AUS Guest Services team.
Airlines also provide wheelchair services from the ticket counters through security and to the departure gates, and from arrivals to baggage claim. It is recommended that you contact your airline at least 48 hours prior to your scheduled departure to arrange this.
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Frequently asked questions
Yes, Austin-Bergstrom International Airport offers a wide range of accessibility services, including wheelchair services.
You should contact your airline at least 48 hours before your scheduled departure to request a wheelchair. If you are bringing your own wheelchair, your caregiver will need to get a special pass from your airline's counter.
Airlines provide wheelchair services from the ticket counters through security and to the departure gates, and from arrivals to baggage claim.
Yes, in addition to wheelchair services, the airport offers accessible facilities, such as elevators, water fountains, and restrooms. There is also a Mobility Lounge located on the departures level by the ticket counters, which provides seating for passengers using wheelchairs or other mobility devices.
Passengers with non-visible disabilities can request a sunflower lanyard or ID card, which discreetly notifies airport staff and other passengers that you may need additional support.
