Sachin Walls
Prospect Airport Services, founded in 1966, is a leader in the aviation support services industry. The company has a presence in over 200 airports and offers a range of services to airlines in 25 cities and 26 airports across the United States. Prospect Airport Services is hiring at various locations, including Baltimore/Washington International and Minneapolis-St. Paul, and for different roles, such as wheelchair attendants and cabin service attendants. The company is also hiring high school students for part-time passenger service attendant roles. While reviews of the company are mixed, with some employees citing challenges with management and work schedules, others appreciate the employee discounts and the opportunity to meet a lot of people.
| Characteristics | Values |
|---|---|
| Number of reviews | 2,049 |
| Overall rating | 2.1/5 |
| Work ease | Easy |
| Management | Poor, unprofessional, unresponsive, disrespectful, unfair, indifferent, disorganized, lenient, understanding, inconsistent |
| Coworkers | Cool, helpful, dramatic, young, supportive |
| Work environment | Fast-paced, stressful, unsafe, full of opportunities for overtime |
| Scheduling | Inconsistent, understaffed, confusing |
| Communication | Poor |
| Pay | Low, inconsistent, unreliable, based on tips |
| Benefits | None, no paid time off, no sick time, no raises |
| Job security | High turnover rate, immediate hiring |
| Job type | Full-time, part-time |
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What You'll Learn
Work-life at Prospect Airport Services
Prospect Airport Services, founded in 1966 by Bob and Mary Strobel, is a leader in the aviation support services industry. The company has a presence in 26 airports across the country and is committed to delivering exemplary customer service and providing career growth and opportunities for its employees.
However, reviews indicate that management and communication issues are common. Employees report a lack of respect and equality in treatment, with favouritism and unfair disciplinary actions being prevalent concerns. The hiring process and job roles can be confusing, with some employees being asked to take on different positions without notice. There are also issues with pay, as employees often rely on tips to supplement their income, and raises are reportedly difficult to obtain. The company has also been criticised for its lack of benefits, with no paid time off or sick leave offered.
Despite these challenges, Prospect Airport Services provides a broad range of services to airlines and is committed to giving back to its communities. The company has a strong safety record and actively recognises employees who demonstrate exceptional safety practices through its "Caught Being Consistently Safe" program.
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$14.99
Employee treatment and management
Prospect Airport Services is a company founded in 1966 by Bob and Mary Strobel with the goal of delivering exemplary customer service and providing career growth and opportunities for employees. The company has emerged as a leader in the aviation support services industry, with a presence in over 200 airports across 6 continents and a team of over 6,500 associates.
However, employee reviews of Prospect Airport Services paint a picture of poor management, low pay, and a lack of benefits. Many employees have reported that the management is disorganized, unprofessional, and unfair, playing favorites and disciplining employees for minor issues. There is also a reported lack of communication from management, with employees feeling like their complaints are ignored. The company is said to have a high turnover rate due to constant hiring and low pay, with employees feeling that they are treated poorly and not valued, especially when it comes to pay and benefits.
On the other hand, some employees have praised the company for its flexibility in scheduling and the opportunity to gain valuable work experience. The work itself is described as easy, and employees enjoy interacting with passengers and coworkers.
To improve employee treatment and management, Prospect Airport Services should focus on several key areas. Firstly, the company should work on improving communication between management and employees, ensuring that employee complaints and concerns are addressed in a timely and respectful manner. Secondly, they should re-evaluate their pay and benefits structure, ensuring that employees are fairly compensated for their work and provided with adequate benefits such as paid time off and sick leave.
Additionally, the company should promote a culture of fairness and equality, where employees are treated with respect and valued for their contributions, regardless of their position or length of service. This includes ensuring that all employees have equal opportunities for career growth and development, and that discipline is handled fairly and consistently across the board. Finally, Prospect Airport Services should invest in training and development programs for managers and supervisors, teaching them effective leadership skills and how to create a positive and supportive work environment.
By addressing these issues and making the necessary improvements, Prospect Airport Services can create a more positive, supportive, and respectful work environment for its employees, leading to improved job satisfaction, increased employee retention, and a more positive company image.
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Pay, benefits and overtime
Prospect Airport Services offers its employees minimum wage, with the opportunity to earn tips. However, several reviews claim that the pay is extremely low for the type of work and that the company is reluctant to give raises. One review mentions that new hires are paid minimum wage with the promise of being compensated the difference, but any reported tips are deducted from pay stubs.
Overtime is available, particularly during the summer months, and employees are paid weekly. However, some reviews claim that part-time employees are sometimes required to work full-time hours without receiving higher pay or benefits. In addition, new hires do not receive holiday pay until they have been working for 90 days. Paid time off and sick time are not offered, and requests for time off are often denied.
There is a high turnover rate at Prospect Airport Services due to the low pay and poor management. Employees report that the management is disorganized, unprofessional, and unfair, and there is a lack of support and understanding. The company also has a problematic hiring process, with some employees not being officially told they were hired and others being disciplined for unclear reasons.
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Hiring process and job security
Prospect Airport Services is a company with a large number of employees and a high turnover rate. The hiring process is reported to be very confusing, with some employees not even being officially told that they had been hired. The company is constantly hiring because employees keep quitting. Prospect Airport Services does not seem to offer much job security, with employees reporting that they are overworked, underpaid, and treated poorly by management. There is also a lack of communication from management, who do not seem to respond to employees' complaints. Employees report that they rely on tips for their income and that the pay is extremely low for the type of work. There is also a culture of favouritism, with management playing favourites and looking for reasons to discipline employees.
On the other hand, some employees report that the work is easy, and the company offers a lot of valuable work experience. It is also a good place to get a foot in the door, as the hiring process is almost immediate. The company also offers overtime, and employees can work as many hours as they want. Overall, Prospect Airport Services could be a good option for those looking for their first job or some work experience, but it may not be a long-term career choice due to the lack of job security and poor treatment of employees.
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Customer service and satisfaction
Prospect Airport Services was founded in 1966 by Bob and Mary Strobel with the goal of delivering exemplary customer service and providing career growth and opportunities for employees. Prospect has since grown to become a leader in the aviation support services industry, with operations in 25 cities and 26 airports across the country.
Prospect's success can be attributed to its investments in employee training and technology, ensuring the highest levels of safety and customer satisfaction. The company has implemented innovative systems, such as the industry's first PDA-based passenger wheelchair dispatch and tracking system, demonstrating its commitment to setting the standard for aviation support services.
However, reviews from employees highlight areas for improvement in customer service and satisfaction. Some employees have reported issues with management, including a lack of communication, unfair treatment, and poor organization. There are also concerns about low pay, insufficient benefits, and a high turnover rate. These factors can impact the overall morale and performance of the staff, potentially affecting the quality of service provided to customers.
To enhance customer service and satisfaction, Prospect Airport Services should address these concerns by improving management practices, ensuring fair and competitive compensation, and providing better support for their employees. This includes fostering an open and respectful work environment, implementing effective communication channels, and recognizing the value of long-term employees. By prioritizing the well-being and satisfaction of their staff, Prospect can, in turn, elevate the level of service and satisfaction experienced by their customers.
Additionally, Prospect can further enhance customer service by actively seeking feedback from both employees and customers. This feedback can identify specific areas for improvement and allow the company to make data-driven decisions to meet and exceed customer expectations. By combining operational excellence with a customer-centric approach, Prospect Airport Services can solidify its reputation for delivering exceptional service in the aviation industry.
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Frequently asked questions
Time off requests are often denied.
The work itself is easy, but the company has a high turnover rate and a poor management structure.
The pay is low, and employees rely on tips for their income.
The hiring process is immediate, but confusing.
