Jazmin Li
Norfolk International Airport is fully accessible to handicapped travellers and provides various features to allow greater ease of movement for non-ambulatory travellers. The airport offers wheelchair assistance on demand at the airline ticket counters and baggage claim area. Additionally, travellers can pre-arrange wheelchair accommodations by calling the airlines before their travel. Accessible parking spaces are available in several parking lots and garages, with access ramps to accommodate wheelchair travel. zTrip, a transportation company, also offers wheelchair-accessible vehicles with certified drivers.
| Characteristics | Values |
|---|---|
| Wheelchair availability at check-in | Yes, wheelchairs can be obtained upon arrival at the passenger terminal by calling Huntleigh USA (wheelchair/skycap service) at 757-435-4199 or 757-889-9958. Wheelchair accommodations and skycap assistance can be pre-arranged by calling the airlines prior to travel. |
| Wheelchair-accessible entrances | Terminal entrances and exits on both arrival and departure sides are equipped with automatic double doors, with door widths designed to easily accommodate wheelchairs. |
| Wheelchair-accessible parking | Access ramps to accommodate wheelchair travel are located at both hourly parking lots flanking the airport terminal as well as daily parking lots and garages. Accessible parking spaces are available in Garages A, B, D, Daily Parking Lot East, Hourly Parking Garage A, and Departures North and South lots. |
| Wheelchair-accessible vehicles | zTrip is a full-service transportation company offering wheelchair-accessible vehicles operated by certified drivers. Advance reservations are not required. |
| Other wheelchair-accessible features | Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair. All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Elevators are located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages, with raised markings on the control buttons. |
| Support for other disabilities | Norfolk International Airport participates in the Hidden Disabilities Sunflower Program to enable people with non-visible disabilities to access the support they need. A TTY (text telephone) is available 24 hours daily in the Norfolk Airport Authority Police Department's dispatch office (basement level in the main terminal). |
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What You'll Learn
Wheelchair-accessible transport to and from the airport
If you are travelling to or from Norfolk International Airport and require wheelchair assistance, there are several services available to you. The airport is fully accessible to handicapped travellers, with access ramps to accommodate wheelchair travel, accessible parking spaces, automatic double doors at terminal entrances and exits, elevators, and wheelchair-accessible restrooms.
When booking your flight, you can request wheelchair assistance from your airline. American Airlines, for example, allows you to select 'Add special assistance' when booking or managing your trip online or via their app. Delta Air Lines also offers this option, as well as the ability to call their Accessible Services line. If you are bringing your own mobility device, you can check in via the Delta app or at an airport kiosk and then proceed to your gate. If you requested a Delta wheelchair, meet with a representative for guidance to the Special Services check-in or the closest wheelchair staging area.
If you are travelling with a battery-powered wheelchair, it is recommended that you arrive at the airport 1 hour prior to the normal check-in time. You should also confirm your accessibility needs with all airlines involved in your journey. Upon arrival at the airport, self-identify as a passenger with a disability needing assistance. You can request a courtesy wheelchair, arm assistance, or directions at the airport. If you need help with hearing important flight information, inform a gate agent or flight attendant. Open captioning is available for safety videos.
Norfolk International Airport also offers skycap and wheelchair assistance on-demand curbside at the airline ticket counters and baggage claim area. Prearranged services can be made through the airlines. zTrip, a full-service transportation company, offers wheelchair-accessible vehicles operated by certified drivers and does not require advance reservations for arriving travellers.
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Wheelchair access at the airport
Norfolk International Airport is fully accessible to handicapped travellers and provides various features to allow greater ease of movement for non-ambulatory travellers.
Parking
Accessible parking spaces are available in Garages A, B, D, the Daily Parking Lot East, Hourly Parking Garage A, and the Departures North and South lots. All patrons, including those with disabled parking placards or license plates, can park free of charge for up to 30 minutes in any airport parking lot or garage.
Terminal
Ramps are available at the hourly and daily parking lots flanking the airport terminal, as well as at the departures and arrivals terminals. The terminal entrances and exits are equipped with automatic double doors designed to accommodate wheelchairs. Elevators are located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages. All elevators are identified with standard graphics designating handicapped facilities and are equipped with raised markings on the control buttons.
Check-in
Accessible ticket counters and self-service kiosks are located near the airline ticket counters. Delta offers curbside check-in. Skycap and wheelchair assistance are available on demand at the airline ticket counters and baggage claim area. Prearranged services can be made through the airlines.
Water Fountains and Restrooms
Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair. All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use.
Transport
ZTrip is a full-service transportation company offering wheelchair-accessible vehicles operated by certified drivers. Advance reservations are not required. The ferry service between Norfolk and Portsmouth is also wheelchair accessible.
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Wheelchair assistance from the airline
If you require wheelchair assistance at Norfolk International Airport, there are several services available to you. The airport is fully accessible to handicapped travellers and provides various features to allow greater ease of movement for non-ambulatory travellers.
Firstly, you can request a wheelchair from the airline. Most airlines, such as American Airlines, offer wheelchair assistance and recommend that you request it in advance. You can do this by selecting 'Add special assistance' when booking or managing your trip online or on their app. Alternatively, you can inform a team member at the airport about your wheelchair needs on the day of travel. If you are travelling with a battery-powered wheelchair, you must arrive at the airport one hour prior to the normal check-in time.
Norfolk International Airport also offers skycap and wheelchair assistance on demand at the airline ticket counters and baggage claim area. This can be prearranged by calling the airlines before travel. Additionally, the airport provides accessible parking spaces in specific garages and lots, and access ramps to accommodate wheelchair travel at the parking lots flanking the airport terminal. Terminal entrances and exits are equipped with automatic double doors that are wide enough to accommodate wheelchairs. Inside the airport, elevators are conveniently located throughout and are identified with standard graphics designating handicapped facilities. All restrooms feature one cubicle with a raised toilet seat designed for non-ambulatory use, and water fountains throughout the terminals are positioned at a level comfortable for wheelchair users.
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Wheelchair-accessible parking
Norfolk International Airport (ORF) is fully accessible to handicapped travellers. The airport provides features and equipment to allow for ease of movement for non-ambulatory travellers. Accessible parking spaces are available in Garages A, D, Daily Parking Lot East, Hourly Parking Garage A, and Departures North and South lots.
All patrons, including those with disabled parking placards or license plates, can park free of charge for up to 30 minutes in any airport parking lot or garage. Accessible parking spaces are available in the aforementioned locations, with access ramps to accommodate wheelchair travel. Parking charges are the same for the outdoor daily parking lot and parking garages, at $3.00 per hour with a maximum of $12 per day.
Four parking garages are connected to the Arrivals Terminal, allowing covered transfer between car and airline gate. Garages A, B, C, and D, as well as the Daily East surface lot, offer hourly and daily parking options. The maximum height allowance for vehicles in Garage A and D is 8'1", while Garages B and C have a maximum height allowance of 6'7". Standard public parking spaces are 18' long, and vehicles cannot exceed the length of one parking space.
Upon request, the airlines will provide complimentary wheelchair assistance. Wheelchair accommodations can be prearranged by calling the airlines prior to travel. Skycap and wheelchair assistance are also available on demand at the airline ticket counters and baggage claim area.
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Other accessibility features at the airport
Norfolk International Airport is fully accessible to travellers with disabilities and provides various features and equipment to allow for ease of movement. The airport offers the following accessibility features:
Accessible parking
Accessible parking spaces are available in Garages A, B, D, the Daily Parking Lot East, Hourly Parking Garage A, and the Departures North and South lots. Parking is $3 per hour with a maximum of $12 per day. All patrons, including those with disabled parking permits, can park for free for up to 30 minutes in any airport parking lot or garage. Ramps are available at both the hourly and daily parking lots flanking the airport terminal to accommodate wheelchair travel.
Terminal accessibility
Terminal entrances and exits are equipped with automatic double doors that are wide enough to accommodate wheelchairs. Elevators are located throughout the Main Passenger Terminal, Arrivals Terminal, and parking garages. These elevators are clearly marked with standard graphics designating handicapped facilities and have raised markings on the control buttons.
Accessible restrooms
All restrooms feature at least one cubicle with a raised toilet seat designed for non-ambulatory use. Family restrooms are also available in the Main Lobby, on the airline concourses, and in the Arrivals Terminal. Mother's Rooms, equipped with a rocking chair, changing table, sink, and outlets, are available in the Main Lobby and concourses for nursing mothers.
Transportation
Norfolk International Airport offers a variety of accessible transportation options. zTrip is a full-service transportation company providing wheelchair-accessible vehicles with certified drivers. Additionally, the Hampton Roads Transit ferry service between Norfolk and Portsmouth is wheelchair accessible.
Other amenities
Norfolk International Airport provides additional amenities to assist travellers with disabilities. A TTY (text telephone) is available 24 hours a day in the Norfolk Airport Authority Police Department's dispatch office in the basement of the main terminal. Accessible ticket counters and self-service kiosks are located near the airline ticket counters, and Delta offers curbside check-in. Water fountains and bottle-filling stations are positioned at comfortable levels for wheelchair users. The airport also participates in the Hidden Disabilities Sunflower Program, providing Sunflower Lanyards to discreetly indicate that a traveller has a non-visible disability and may require additional support.
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Frequently asked questions
Yes, Norfolk International Airport is fully accessible to handicapped travellers. The airport provides access ramps to accommodate wheelchair travel at both hourly and daily parking lots and garages.
Upon request, the airlines will provide complimentary wheelchair assistance. You can also call Huntleigh USA at 757-435-4199 upon arrival at the passenger terminal.
Yes, wheelchair accommodations and skycap assistance can be pre-arranged by calling the airlines before travel.
Yes, skycap and wheelchair assistance are available on demand at the airline ticket counters and baggage claim area.
Yes, accessible parking spaces are available in Garages A, B, D, Daily Parking Lot East, Hourly Parking Garage A, and Departures North and South Lots. All restrooms feature one cubicle with a raised toilet seat designed for non-ambulatory use. Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair.
