Ruth Haines
Yes, you can check in at the airport with Etihad Airways. Check-in counters open at least three hours before the scheduled departure time (four hours for flights from Abu Dhabi), and you can also check in online between 30 hours and one hour before your flight. If you're flying to the US, check-in will close two hours before your departure time, and you should arrive at the US preclearance facility at least 60 minutes before your flight. If you're unable to check in online, you can head to any of the check-in desks at the airport, where staff will be happy to help.
| Characteristics | Values |
|---|---|
| Online check-in availability | Yes, between 30 hours and one hour before your flight |
| Online check-in requirements | A PNR (Booking Reference Number), Etihad Guest Number, or e-ticket number for identification |
| Self-service kiosks | Available in Abu Dhabi |
| Check-in desks | Available at the airport |
| Check-in times | Check-in opens at least three hours before the scheduled departure time (four hours for flights from Abu Dhabi) and closes 60 minutes prior to departure |
| Check-in times for Diamond First Class and Pearl Business Class passengers at Abu Dhabi | Closes 45 minutes prior to departure |
| Check-in times for flights to the US | Closes two hours before departure |
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What You'll Learn
Checking in online
After checking in online, simply drop your bags at the airport. You can use self-service bag drops in Abu Dhabi or at online check-in desks worldwide. Remember to remove any bag tags and stickers from previous trips. With a dedicated check-in counter, priority boarding, and speedy baggage, Etihad offers a seamless airport experience with Priority Access.
It's important to note that you may not always be eligible to check in online for your flight. For example, if you've requested special assistance or are travelling with a partner airline. In such cases, you can proceed to the airport as normal and check in at the designated desks. Etihad also offers check-in options at the Abu Dhabi Cruise Terminal, Mussafah, or Al Ain, where you can visit the Morafiq service desk, drop your bags, and collect your boarding pass.
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Checking in at the airport
Etihad recommends arriving at the airport early, especially if you have bags to drop off. You can use the self-service kiosks at Abu Dhabi airport to drop your bags and get your boarding pass. If you are flying with children, you can head to the check-in desks for assistance. At Zayed International Airport, you can check in early from the Abu Dhabi Cruise Terminal, Mussafah or Al Ain. You can also visit the Morafiq service desk, which is open 24 hours, to drop your bags and collect your boarding pass. This service costs AED 35 for adults, AED 25 for children up to 12 years old, and AED 15 for infants up to two years old.
When checking in at the airport, you must provide a PNR (Booking Reference Number), Etihad Guest Number, or e-ticket number for identification. If you are unable to download your boarding pass, Etihad staff at the check-in desks will be happy to assist you. However, in some cases, they may be unable to issue a boarding pass, such as when digital boarding passes are not accepted at your destination airport, or if there are visa or travel document requirements that need to be checked.
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Check-in times
Checking in at the airport with Etihad is possible. If you are unable to check in online, Etihad staff at the airport will be happy to help you at one of their check-in desks. In Abu Dhabi, you can use the self-service kiosks to drop your bags and get your boarding pass. If you are travelling with children, you can head to any of the check-in desks.
If you are flying from Abu Dhabi International Airport, check-in opens three hours before departure and closes 60 minutes prior for Economy passengers. For Business and First Class passengers, check-in closes 45 minutes before departure.
When flying to the US, check-in closes two hours before departure, and passengers should arrive at the US preclearance facility at least 60 minutes before their flight.
It is recommended to head to the airport early for check-in, especially when flying with major flag carriers like Etihad, as there may be various visa and entry requirements to consider.
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Check-in locations
Checking in at the airport with Etihad is possible. If you are unable to check in online, you can check in at the airport. In Abu Dhabi, you can use the self-service kiosks to drop your bags and get your boarding pass. If you are flying with children, you can head to the check-in desks. Check-in desks are also available at the Abu Dhabi Cruise Terminal, Mussafah, and Al Ain.
Check-in times vary depending on your departure airport and class of travel. At Abu Dhabi International Airport, check-in opens four hours before your scheduled departure time and closes 60 minutes ahead of your flight, or 45 minutes if you are flying in Business or First Class. If you are flying to the US, check-in will close two hours before your departure time, and you should arrive at the US preclearance facility at least 60 minutes before your flight.
Etihad's check-in counters at other airports open at least three hours before the scheduled departure time, and check-in closes 60 minutes prior to departure.
When checking in at the airport, you must use a PNR (Booking Reference Number), Etihad Guest Number, or e-ticket number for identification.
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What to do if you can't check in online
If you are unable to check in online with Etihad Airways, you can check in at the airport. In Abu Dhabi, you can use the self-service kiosks to drop your bags and get your boarding pass. If you are flying with children, head to any of the check-in desks. You can also check in early from the Abu Dhabi Cruise Terminal, Mussafah, or Al Ain. Visit the Morafiq service desk, where you can drop your bags and collect your boarding pass up to 24 hours before your flight.
Checking in at the airport is also a good option if you are having trouble checking in online due to visa requirements. For example, if your final destination requires a visa on arrival, you may not be able to bypass the visa information section when checking in online. In this case, you can simply head to the check-in desk at the airport, where you will be provided with a boarding pass free of charge.
Additionally, in some instances, Etihad may be unable to issue you with a boarding pass online. This could be because digital boarding passes are not accepted at your airport, you are travelling with a pet, or they need to check your visa or travel documents at the airport. In these cases, you can go to any of the check-in desks at the airport, and they will be happy to help you.
If you are in Abu Dhabi, Morafiq customer service can be reached on +971 50 336 4510 (WhatsApp), 800 667 2347 (Toll Free), or [email protected].
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Frequently asked questions
Yes, you can check in at the airport with Etihad. Check-in counters open at least three hours before the scheduled departure time (four hours for flights from Abu Dhabi). Check-in closes 60 minutes prior to departure. If you are flying in Business or First Class, check-in closes 45 minutes before departure.
If you are checking in at the airport, head to one of the check-in desks when you arrive. You must use a PNR (Booking Reference Number), Etihad Guest Number, or e-ticket number for identification. If you are unable to download your boarding pass, Etihad staff will be happy to help you at the check-in desks.
Yes, you can check in online with Etihad. You can check in online between 30 hours and one hour before your flight. When you've checked in online, download your boarding pass and drop your bags at the airport.
