Lois Larson
Changing your ticket at the airport is possible, but it depends on the airline and the type of changes you wish to make. Some airlines allow you to change your departure or arrival airport, dates, or both, either at the airport or online. However, fees may apply, and they vary depending on the origin location and type of fare. Some airlines offer free date changes for certain fare types or during promotions. It's important to note that name changes on confirmed reservations are typically not allowed, and transferring tickets to another person is generally not permitted.
| Characteristics | Values |
|---|---|
| Changing departure or arrival airport | Possible with some airlines, may incur a fee |
| Changing departure or arrival date | Possible with some airlines, may incur a fee |
| Transferring the ticket to another person | Not possible, need to cancel and book a new ticket |
| Cancelling a trip | Possible with some airlines, may incur a fee |
| Getting a refund | Possible with some airlines, may incur a fee |
| Modifying a policy | Possible with some airlines, may incur a fee |
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What You'll Learn
Changing your departure/arrival airport
Airlines allow you to change your departure or arrival airport, your departure or arrival date, or both. However, the process and ease of doing so may vary depending on the airline and the specific circumstances. Here are some important things to know and consider when changing your departure or arrival airport:
Check the Airline's Policy
Different airlines have different policies and procedures for changing departure or arrival airports. It is important to review the specific guidelines provided by your chosen airline. Some airlines, like Japan's All Nippon Airways (ANA), have an interchangeable airport policy that allows passengers to make complimentary swaps between specific airports. Other airlines may have similar policies or allow changes under certain conditions.
Schedule Changes
Airlines may sometimes change your departure or arrival airport due to schedule adjustments or operational issues. These changes are typically made in consideration of everyone's safety and can be an opportunity for you to leverage a better alternative. For example, if your flight is delayed, you can request a switch to a non-delayed flight from a different but nearby airport.
Fees and Charges
Changing your departure or arrival airport may incur additional fees or charges. Some airlines offer free date and airport changes, especially for certain fare types or during special promotions. For example, Southwest Airlines does not charge change fees on all fares, while JetBlue offers free changes on most tickets. However, you may still need to pay any fare difference. Therefore, it is essential to understand the cost implications before finalizing any changes.
Proactive Communication
When dealing with schedule changes or unexpected circumstances, don't hesitate to contact the airline and proactively communicate your preferences. Airlines would generally prefer that you don't cancel your trip, so they may be willing to accommodate your request for a different departure or arrival airport. Share your desired changes, and if initially denied, try following up again.
Timing and Availability
When considering a change to your departure or arrival airport, keep in mind that availability may be a factor. Last-minute changes might limit your options, especially if you're looking to switch to a popular or high-demand airport. Therefore, it is advisable to act promptly when considering changes to increase your chances of securing your preferred airport.
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Changing your departure/arrival date
Changing your departure or arrival date is possible, but the process and fees involved will depend on the airline and your ticket type.
Some airlines, such as Southwest, JetBlue, Delta, United, and American Airlines, offer free date changes on certain ticket classes, usually flexible or premium fares. However, basic economy tickets may incur a fee. For example, Delta charges a $0-$400 change fee for its Classic experience tickets, while its Main Basic tickets are non-refundable and non-changeable. Similarly, American Airlines allows changes for a fee for trips originating in Europe, excluding Finland, Estonia, Latvia, and Lithuania.
It's important to note that even if a date change is free, you may still have to pay the difference in ticket price if your new flight costs more than your original one.
To change your departure or arrival date, you can usually do so online by logging into your account or providing your booking reference and personal details. However, some airlines may require you to call or contact their customer service team for assistance.
Additionally, it's worth keeping an eye out for schedule changes from the airline, as these can provide an opportunity to change your dates without incurring extra fees. By being proactive and contacting the airline after a schedule change, you may be able to switch to a more convenient time or date at no additional cost.
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Cancelling your ticket
Timing of Cancellation
The timing of your cancellation can significantly impact your options and any associated fees. Many airlines allow free cancellation within 24 hours of booking, especially for flights to or from the United States. This policy often applies as long as the ticket was purchased directly from the airline and at least seven days before the trip. After this initial 24-hour window, cancellation fees may apply, and the amount may depend on how close you are to the departure date.
Type of Ticket
The type of ticket you have purchased is another crucial factor. Some tickets are non-refundable, meaning that cancellation may result in forfeiting the entire cost of the ticket. However, some airlines may offer the option to convert the fare into a future travel credit, allowing you to retain some value. On the other hand, fully refundable tickets are often available but tend to be more expensive, and even these may incur a cancellation fee or price difference, depending on the timing of your cancellation.
Reasons for Cancellation
The reason for cancelling your ticket can also come into play. In some cases, unexpected covered reasons, such as illness, injury, jury duty, or travel advisories, may be eligible for a refund through trip cancellation coverage. Additionally, weather-related cancellations are common, and airlines typically offer full refunds or alternative flight options in such cases.
Cancellation Process
The specific cancellation process can vary depending on the airline. Some airlines allow cancellations through their websites, while others may require you to contact their customer service or visit their airport counters. It is recommended to review the policies of your chosen airline and follow their instructions for cancelling your ticket.
Fees and Refunds
Cancellation fees and refunds can vary across airlines. Some airlines may provide a full refund, while others may offer a partial refund, especially for cancellations made well in advance. Additionally, certain fees, such as those paid for seats or bags, may be non-refundable, even if you cancel within the allowed timeframe. It is essential to understand the fee structure before initiating a cancellation.
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Changing your seat
Choosing a Seat
When booking your flight, you may have the option to select your preferred seat. However, if you are unable to choose a seat at the time of booking, you can usually do so later by visiting the airline's website or mobile app. Some airlines may withhold certain seats until the day of departure to accommodate passenger needs, so it's worth checking for seat availability closer to your travel date.
If you have already selected a seat but wish to change it, you may be able to do so through the airline's website or mobile app. Log in to your account, locate your trip, and follow the instructions to change your seat selection. If you are unable to change your seat online, you can contact the airline directly or visit their airport counter for assistance. Keep in mind that changing your seat may incur additional fees, especially if you are switching to a preferred seat with extra legroom or other amenities.
Same-Day Seat Changes
In some cases, you may need to change your seat on the day of your flight due to unforeseen circumstances. Most airlines allow for same-day seat changes at the airport, either through their self-service kiosks or by speaking to a representative at the gate. Same-day seat changes may be subject to availability and could result in additional fees, depending on the type of ticket you have purchased.
Schedule or Equipment Changes
Occasionally, airlines may need to make schedule or equipment changes, which could affect your original seat assignment. In such cases, the airline will make every effort to reseat you in the same or a similar seat. They will typically prioritize accommodating your needs, especially if you have specific requirements, such as extra legroom or accessibility considerations.
Cancellation and Refund Policies
It's important to note that changing your seat may have implications for cancellation and refund policies. Some airlines may allow you to cancel your seat selection and receive a refund, while others may consider seat selection fees as non-refundable. Be sure to review the terms and conditions of your ticket to understand the specific policies of your chosen airline.
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Getting a refund
Consumers who purchase non-refundable tickets are not entitled to a refund unless the airline cancels a flight or makes a significant schedule change and the consumer chooses not to travel. However, airlines are free to issue a refund or credit/travel voucher for future use even in cases where they are not required to.
If you have purchased an optional service such as baggage fees, seat upgrades, or in-flight Wi-Fi, and were unable to use it due to a flight cancellation, delay, schedule change, or a situation where you were involuntarily denied boarding, you are entitled to a refund for the fees paid for that service. Similarly, if you paid a baggage fee and your baggage was lost, you are entitled to a refund.
If you were involuntarily moved to a lower class of service, you are entitled to a refund. For example, if you purchased a first-class ticket and were downgraded to economy class due to an aircraft swap, you are owed the difference in fares.
If you have trip insurance, cancellation policies vary by country of residence. For U.S. residents, trip cancellation coverage will only refund prepaid, non-refundable payments if you have to cancel for an unexpected covered reason. Reasons may include a covered illness or injury for you, a family member, or a travel companion, jury duty, or a traffic accident on the way to the airport. Additional costs may apply for changes to your policy.
If you believe you are entitled to a refund, you should proactively request it in writing from the airline or ticket agent. If you are refused a refund, you should file a complaint against the airline or ticket agent with the Department of Transportation at https://secure.dot.gov/air-travel-complaint.
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Frequently asked questions
Yes, you can change your departure or arrival airport, date, or both. However, you may incur additional costs for doing so.
Yes, you can change your ticket at the airport. However, it is recommended that you change your ticket online prior to departure to avoid potential queues at the airport.
This depends on the airline and the type of ticket you have purchased. Some airlines, such as Southwest Airlines and JetBlue, do not charge change fees, while others, such as Delta Air Lines, may charge a fee of up to $400 depending on the origin location and type of fare.
No, tickets are generally non-transferable, and name changes on confirmed reservations are not allowed. You will need to cancel your ticket and book a new ticket with the new passenger's name. Cancellation charges may apply.
