Sachin Walls
The Southeastern Pennsylvania Transportation Authority (SEPTA) offers a Key card that can be loaded with passes or funds to be used for travel. The card can be purchased at fare kiosks or select retail locations for $4.95, with the cost being refunded upon registration. The card can be used for travel on the Bus, Metro, and Regional Rail, with varying fares depending on the network. While the card can be used for travel to the airport, there are specific rules and restrictions surrounding its use, particularly for Regional Rail travel. It is important to note that SEPTA has multiple websites with information on the Key card, and users can refer to these websites or contact SEPTA customer service for specific inquiries or issues regarding card cancellation or travel plans.
| Characteristics | Values |
|---|---|
| Can I cancel a SEPTA Key card? | No clear information |
| How to purchase a SEPTA Key card | At a fare kiosk, at select retail locations, or online |
| Cost of the card | $4.95 (refundable upon registration) |
| Card replacement | Free if registered; $5 for the first replacement card, $25 for subsequent cards |
| Card registration | Online at septakey.org; must be done within 30 days of purchase |
| Adding funds | Online, at Fare Kiosks, or using the SEPTA App |
| Checking balance | By tapping the card at any Fare Kiosk or logging into septakey.org |
| Validity | Daily, Weekly, or Monthly Passes; valid on Bus, Metro, and Regional Rail within specific fare zones, including the Airport Line |
| Travel Wallet | Allows users to load funds onto the card; can be used for Contactless payment on all transit modes |
| Multi-rider feature | Enabled upon registration, allowing up to five riders to use a single Key card |
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What You'll Learn
Purchasing a SEPTA Key card at the airport
If you're picking someone up from the airport and they need to use public transport, they can purchase a SEPTA Key card at the airport. Your friend will need to buy a one-way pass at the airport vending machine, located at the bottom of the escalators at each platform. They can then purchase a Key card at 30th, Suburban, or Jefferson.
The SEPTA Key card can be loaded with daily, weekly, or monthly passes, as well as funds stored in the Travel Wallet function of the card. Weekly passes include up to 56 trips and are valid from 12:01 am Monday until 2 am the following Monday. Monthly passes include up to 240 trips and are valid from the first day of the month until 2 am on the first day of the following month.
The card costs $4.95, but when you register it at septakey.org, the card's cost is refunded to your card's Travel Wallet for future travel. Cards must be registered within 30 days of purchase, and there is a limit of two rebates per account. To register, fill in the fields with your information, including your new Key card number, and follow the prompts. Once completed, you will receive an email to confirm account creation. Click the link in the email, log in, and you can load/reload fares to your Key card, set up an auto-load account, review your trip history, or report your Key card as lost or stolen.
You can also load and reload your passes and Travel Wallet funds at Fare Kiosks, online at septakey.org, or by using the SEPTA App. If you register your Key card, you can log in to septakey.org or the SEPTA App to check Travel Wallet balances, the number of rides left on a current pass, and review your trip history.
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Replacing a lost or stolen SEPTA Key card
If your SEPTA Key card is lost or stolen, you can report it at septakey.org or by calling the Key Customer Call Center at 855-567-3782. The funds in your Travel Wallet and your current Pass will be temporarily suspended from use until you get a replacement card. When you receive your replacement card, you can then transfer your Pass and remaining funds to the new card.
You can also bring your non-functioning SEPTA Key card to a SEPTA Sales Office for a free replacement if it is not visibly damaged, with no cracks, bends, tears, or holes. The $4.95 replacement fee will be waived in this case.
To register your new SEPTA Key card, go to septakey.org and fill in the fields with your information, including your new card number. Once you have completed the registration process, you will receive an email to confirm the creation of your account. After confirming your account, you can log in to septakey.org to load or reload your card with fares or funds, set up an auto-load account, or review your trip history.
You can also register your Key card by phone by calling the Key Customer Call Center at 855-567-3782. This phone number is not for SEPTA Customer Service. The $4.95 fee will be automatically applied to your Travel Wallet when you register the card to your account.
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Using a SEPTA Key card for the first time
The SEPTA Key card is a convenient way to pay for your travel across Philadelphia. The card can be loaded with daily, weekly, or monthly passes, and you can also store funds in the Travel Wallet function of the card. You can purchase a Key card from SEPTA Sales Offices, Station Fare Kiosks, or authorised retailers. The card costs $4.95, but this is refunded to your Travel Wallet when you register the card at septakey.org.
To register your card, go to septakey.org and fill in your details, including your new Key card number. Once you've completed the registration, you'll receive an email to confirm your account creation. Click the link in the email to confirm, and your account will be created. You can then log in to septakey.org to load/reload funds, set up an auto-load account, review your trip history, or report your card lost or stolen.
You can also load and reload your Travel Wallet funds at Fare Kiosks, online, or by using the SEPTA App. If you register your card, you can log in to septakey.org or the SEPTA App to check your balance, the number of rides left on a current pass, and review your trip history.
If you want to travel from Jefferson Station to the airport, you can tap on at Jefferson and tap off at the airport, and the fare will be deducted from your Travel Wallet. There is a reader at all airport platforms to tap in and out.
You can also obtain a Personalised SEPTA Key Prepaid Mastercard. This card is free and allows debit loads, provides ATM access, cash back service, Bank ACH transfer, Card-to-Card Transfers, and Direct Deposit of your Government or Payroll check. You must be at least 18 years old to receive this card.
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Using a SEPTA Key card at the airport
The SEPTA Key card can be used at the airport. The card can be loaded with Daily, Weekly, or Monthly Passes, as well as funds stored in the Travel Wallet function of the card. The card costs $4.95, but when you register it at septakey.org, the card’s cost is refunded to your card’s Travel Wallet for spending on future travel. Cards must be registered within 30 days of purchase.
If you already have a SEPTA Key card with a monthly TransPass and money in the travel wallet, you can tap on at Jefferson, tap off at the airport, and the fare will be deducted from your travel wallet. The TransPass does not include the Airport Line. This is the cheapest way to make the trip. There is a reader at all the airport platforms to tap in/out.
If you are picking someone up from the airport, they will need to buy a one-way pass at the airport vending machine. They can then buy a Key card at 30th, Suburban, or Jefferson.
You can load and reload your Passes and Travel Wallet funds at Fare Kiosks, online at septakey.org, or by using the SEPTA App. You can check the balance on your Travel Wallet or the validity dates of the Passes on your Key card by tapping it on the card reader at any Fare Kiosk.
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Using a SEPTA Key card for regional rail travel
The SEPTA Key card is a convenient way to pay for travel on Southeastern Pennsylvania Transportation Authority services. The card can be loaded with daily, weekly, or monthly passes, or users can add funds to the Travel Wallet function of the card. The card costs $4.95, but when registered at septakey.org, the card's cost is refunded to the Travel Wallet. Cards must be registered within 30 days of purchase.
The SEPTA Key card can be used for travel on Bus, Metro, and Regional Rail within Center City Philadelphia and Fare Zones 1 and 2. A surcharge is applied for travel beyond Zone 2 stations on Regional Rail and for travel to/from New Jersey stations. Each pass is valid for up to 10 rides taken in one day (12:01 am through 2 am the following day).
To use the SEPTA Key card for regional rail travel, simply tap the card on the card reader at the Fare Kiosk before boarding the train. The card reader will display the balance on the Travel Wallet and the validity of the pass. On the train, the conductor may also read your card, and there are card readers at all airport platforms to tap in and out.
The SEPTA Key card can be purchased from SEPTA Sales Offices, Station Fare Kiosks, or authorized retailers. It can also be registered by phone by calling the Key Customer Call Center at 855-567-3782. The card can be loaded and reloaded with passes and funds at Fare Kiosks, online at septakey.org, or via the SEPTA App.
It is important to note that the SEPTA Key card is designed for use by a single person. However, a multi-rider feature can be enabled, allowing up to five riders to use a single card. This feature is available on all SEPTA Networks, including Regional Rail. Additionally, SEPTA Key Tix provides an option to purchase tickets for one or more persons using a mobile device, but this does not include Regional Rail tickets.
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Frequently asked questions
No, you cannot cancel a SEPTA Key card at the airport. If your card is lost or stolen, you must call SEPTA Key Customer Service at 855-567-3782 between 8 am and 5 pm. You will be charged a replacement fee of $5 for the first card and $25 for each additional card.
To get a refund for your SEPTA Key card, you must register it at septakey.org within 30 days of purchase. The $4.95 card cost will be refunded to your card's Travel Wallet for future travel.
Yes, you can purchase a SEPTA Key card at fare kiosks located at the airport.
