Owais Crawford
WestJet offers a variety of flight destinations and vacation packages. They fly to over 100 destinations in the US, including Hawaii, and have introduced new flights to Mexico City, Barbados, and Tokyo. They also offer flights to other Asian destinations such as Bangkok, Manila, and Singapore. WestJet provides online check-in services, as well as check-in assistance at the airport. Passengers can also check-in with an agent at the airport, however, this is only available at certain airports and for specific departure times. Boarding passes can be obtained through various methods, including email, the WestJet app, or by printing them at the airport. WestJet has baggage fees for checked bags, which vary based on the fare class, destination, and date of purchase. To avoid higher fees, passengers are encouraged to prepay for their bags online before arriving at the airport.
| Characteristics | Values |
|---|---|
| Check-in options | Online check-in, airport check-in with an agent, self-service kiosks |
| Boarding pass | Available through email, the WestJet App, downloadable JPEG image, printable PDF, Apple Wallet, or printed from airport kiosks |
| Check-in cut-off time | 60 minutes before departure at most airports, 75 minutes at Calgary, Edmonton, Toronto, and Vancouver |
| Boarding gate cut-off time | 15 minutes for Boeing 787 aircraft |
| Baggage fees | Vary based on fare class, destination, date of purchase, origin airport, etc.; higher when checked at the airport |
| Baggage weight and size | Overweight and oversized bags incur additional fees |
| Lost baggage | Notify a WestJet Customer Service Agent at the airport or create a baggage report |
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What You'll Learn
Online check-in
WestJet offers online check-in for all Canadian and U.S. departures. However, it is important to note that some international airports do not support online check-in. For flights departing from Barcelona (BCN), Dublin (DUB), Edinburgh (EDI), London Heathrow (LHR), Paris (CDG), and Rome (FCO), airport check-in with an agent is available four hours before departure.
When checking in online, you may be directed to airport check-in assistance for your boarding pass, depending on your special service requests, location, or travel destination. After completing the online check-in process, you will receive your boarding pass. Boarding passes can be obtained through various methods, including email, the WestJet App, a downloadable JPEG image, a printable PDF, or by saving it to your Apple Wallet. Additionally, certain airport kiosks allow you to print your boarding pass, and WestJet agents can also assist with printing if needed.
It is important to be mindful of the check-in cut-off times, especially when travelling with pets or requiring special services. For most airports, the international check-in cut-off time is 60 minutes before departure, while Calgary (YYC), Edmonton (YEG), Toronto (YYZ), and Vancouver (YVR) have a cut-off time of 75 minutes. Guests travelling with pets in the cabin should allow for an additional 30 minutes before the check-in cut-off time.
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Check-in cut-off times
WestJet's check-in opens 24 hours before departure. Passengers will receive a follow-up email with access to complete their check-in. The check-in process can be completed through Manage Trips or via the WestJet app, which allows passengers to select their seat, download their boarding pass, and save time at the airport. Passengers can also check in at the airport, with check-in counters open four hours before departure for flights departing from Barcelona (BCN), Dublin (DUB), Edinburgh (EDI), London Heathrow (LHR), Paris (CDG), and Rome (FCO).
The international check-in cut-off time is 60 minutes before the estimated time of departure at most airports, but 75 minutes at Calgary (YYC), Edmonton (YEG), Toronto (YYZ), and Vancouver (YVR). The boarding gate cut-off time on Boeing 787 aircraft is 15 minutes. For flights departing Canadian airports, it is recommended to check security wait times to ensure sufficient time to reach the gate before boarding.
Passengers requiring special assistance, such as wheelchair users or those with oversized/overweight baggage, should check in 30 minutes before the check-in cut-off times. Unaccompanied minors and passengers with pets must check in with a WestJet agent 90 minutes before the scheduled departure time. Passengers who have purchased an extra seat should also check in with a WestJet agent before departure.
It is important to note that some international airports will not check in pets more than 60 minutes before departure, while U.S. airports have a 120-minute limit. Additionally, online check-in may not issue a boarding pass for certain booking types, and passengers may need to see a WestJet agent at the airport for their boarding pass.
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Boarding gate cut-off times
WestJet has specific guidelines for boarding gate cut-off times, which passengers must adhere to. The boarding gate cut-off time for Boeing 787 aircraft is 15 minutes. It is imperative that passengers arrive at the boarding gate on time, as those who arrive after the cut-off will be denied boarding and will not be able to take that flight.
For international flights, the check-in cut-off time is generally 60 minutes before the scheduled departure time. However, at certain airports, such as Calgary (YYC), Edmonton (YEG), Toronto (YYZ), and Vancouver (YVR), the check-in cut-off time is 75 minutes. Passengers travelling with pets or requiring special assistance should allow for additional time before the check-in cut-off. For instance, passengers travelling with a pet in their checked baggage must check in 90 minutes before departure, and those travelling with a pet in the cabin should allow for an extra 30 minutes before the check-in cut-off.
When it comes to US and international flights, the recommended check-in time is 150 minutes prior to departure. Passengers can check in online or at airport kiosks, but it's important to be mindful of the varying cut-off times for different airports and flight types. For instance, for domestic flights within Canada, the check-in cut-off time is 45 minutes before departure, while for US and international flights, it is 60 minutes.
WestJet recommends that passengers travelling within Canada check in 120 minutes before departure, ensuring ample time for any potential delays or unforeseen circumstances. Passengers can check-in online or via their mobile devices, which offers convenience and flexibility. It is important to note that online check-in may not be available for certain booking types, and passengers may need to check in with a WestJet agent at the airport.
Overall, it is crucial for WestJet passengers to be mindful of the boarding gate cut-off times and check-in deadlines, especially when travelling with pets or requiring special assistance. By allowing for sufficient time and adhering to the guidelines, passengers can ensure a smooth and stress-free travel experience.
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Baggage fees
WestJet allows each Econo, Member Exclusive, EconoFlex, Premium, PremiumFlex, Business, or BusinessFlex guest to bring one carry-on bag and one personal item. UltraBasic guests are allowed one personal item, but they are not allowed a carry-on bag unless they are travelling to and from Europe and Asia.
Checked baggage fees can be paid for online or at the airport. Guests are encouraged to prepay for their first and second checked bags online through Manage Trips at any time up to 24 hours before their flight as bag fees are higher when checked at the airport. Bag fees are charged in Canadian (CAD) or U.S. (USD) dollars, depending on the booking's country of origin. For flights departing from outside Canada and the U.S., bag fees will be converted and charged in the local currency of the departure country. GST is charged on fees for all itineraries that originate in Canada.
First bag fees are included for WestJet RBC World Elite Mastercard primary cardholders and up to eight guests on the same booking. First bag fees are also included for EconoFlex, Premium, and Business fares, as well as Silver, Gold, and Platinum WestJet Rewards members. Second bag fees are included for Premium and Business guests, as well as Silver, Gold, and Platinum Rewards members. Third bag fees are included for Platinum Rewards members.
Checked baggage size and weight limits still apply, and fees can only be paid for through online and airport check-in. Any checked bag exceeding the size or weight allowance is subject to all applicable oversized weight and size restrictions and fees. If you're travelling with overweight or oversized baggage, WestJet recommends that you arrive 30 minutes prior to the recommended check-in times to allow time for screening.
If a bag is lost, you'll be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of bags.
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Flight changes
WestJet offers flexible change and cancellation policies. If there is a travel advisory for your destination on your trip dates, you can change your travel dates to and/or from the same destination without paying any fare difference. You can also change your destination without changing your travel dates, for example, to a geographically close airport, without paying any fare difference. If you choose to go to an airport that isn’t geographically close, you’ll pay the fare difference. If the new fare is less, the refund guidelines for fare types apply. Change or cancellation fees may apply per direction, per person, for each affected flight depending on the benefits of the fare you purchased.
If your flight is delayed or cancelled, WestJet will make every effort to contact you in a timely manner (via email) to advise you of the change. The email will contain information about your old flight itinerary and your new flight itinerary. Depending on the magnitude of the schedule change, the email may also include the option to accept the change, decline the change (and request a refund), or instructions on how to make a change to your new flight itinerary.
If you booked your trip through a third party such as a travel agent, airline partner, travel site, or AIR MILES®, WestJet will notify them directly of all changes, and they will be responsible for providing you with updates. In this case, WestJet recommends that you contact them directly as they are in a better position to make the appropriate arrangements for re-accommodation or travel options.
If your flight is delayed by at least two hours, or your baggage is lost or damaged, you might have rights under the Air Passenger Protection Regulations. To learn more about your Canadian Passenger rights, you can send WestJet an APPR question or concern, or visit the Canadian Transportation Agency’s website.
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Frequently asked questions
Yes, you can buy tickets at the airport. However, it is recommended that you book your ticket online as the prices may not reflect real-time pricing or availability at the airport.
You can check in for your WestJet flight online, through the WestJet app, or at the airport. If you are checking in at the airport, you can use a self-service kiosk or check in with an agent.
The international check-in cut-off time is 60 minutes before the estimated time of departure at most airports, but 75 minutes at Calgary (YYC), Edmonton (YEG), Toronto (YYZ), and Vancouver (YVR).
